keyboard not working

[lilias521]

Hi

I was setting up my husbands old p.c which ahd been put away for while and was working fine when put away.

everything fine when I get to the part where i have to type password to get on pc the keyboard wont type. all the keyboards are working as i have tried them on my p.c

the keyboard has one of those purple plugs on end and when i plug in lights on keyboard flikerthen go out. I ent to shop and they sold me an adapter to put purple plug into then the other side in to p.c which lokks like the plug u get on mouse a straight one. anyway didnt work i also tried adapter on my pc with keybboard and my pc didnt pick it up. has anyone ele had this problem

many thanks for any help. as i cant get into pc without being able to type password in

[Guest Wolfeymole]

Hello Lilias

 

Welcome to Extreme Tech Support - Free PC Help

 

The purple connector is called a PS2 plug, may I ask if your mouse is working also?

I'm just wondering if you may have inadvertently plugged the mouse and keyboard into the wrong points, eg keyboard in the mouse point etc.

[Seth]

Welcome to Extreme Tech Support - Free PC Help lilias.

 

The round purple connector is called "PS2" connector, and the small rectangular one is called a "USB" connector.

 

Are you able to move the cursor and click in the password Window?

 

If so, (and the keyboard works on a different computer), then there is a problem with the PS2 connector on the back of the computer, or you have it plugged in the wrong PS2 port. Note that you should always have the computer turned off before removing or inserting a PS2 device. Also note that the keyboard PS2 connector is usually the one closest to the edge of the computer case.

 

If all that doesn't help, put the usb adapter on the keyboard, start up the computer, then plug in the keyboard...it's ok to do so with a usb device. Now wait about 30 seconds so Window's can install the keyboard, then see if you can type in the password.

[lilias521]

hi thankyou for help. yes the mouse works fine just the keyboard that wont type, but will type on my p.c ok and i have in right socket

[ONY]

Hiya and welcome lilias.

[Guest Wolfeymole]

Ok attach the USB connector to the PS2 connector on the keyboard and insert it into a USB socket on your computer and tell us if that works lilias.

[lilias521]

right i tried that in husbands pc and mine and dosent work on both

[Guest Wolfeymole]

Ok shut down, remove the USB connector from the end of the keyboard cable so you are left with the PS2 connector.

Plug that back in and restart, then tell us if that works.

[lilias521]

nope didnt work

[Guest Wolfeymole]

Can I just ask do you see this section asking for a password before windows loads up?

[lilias521]

yes but i cant typr the password in

[Seth]

Use the PS2 connector, and as soon as you turn on the computer start continuously tapping the F8 key. You should get a menu in which you can use the arrow keys to select Safe Mode then press enter.

[lilias521]

yes i can see it but cant type password in

[lilias521]

yes

[lilias521]

hi

thank you thank you dont waht happened there but got blue screen and i shut down and now keyboard working without adapter so may thanks to you for you help lilias

[Seth]

Ok, whatever works:).

 

Thanks for the update.