Guest pbl Posted July 18, 2007 Posted July 18, 2007 Tonight I got the BSOD after my antivirus software (AVG Free) detected a virus in a file downloaded. Now I can't reboot my notebook without getting the BSOD. This happens when attempting to reboot even to safe mode or the dos prompt. Also tried last working configuration option. I'm wondering what my options are here? Will booting to the WinXP CD allow me to run AVG on the hard drive files or somehow provide any other course of action to recover the important system files? Is it time to purchase a 2.5 inch HDD enclosure and transfer my important files to another PC before doing a fresh install? Many thanks.
Guest Joe Grover Posted July 18, 2007 Posted July 18, 2007 Re: Blue Screen of Death - Desperate for HELP!!! What is the message that comes on the screen when it bluescreens? "pbl" <nibble@atrsggeuzk.com> wrote in message news:139sbtvc1u79k15@corp.supernews.com... > Tonight I got the BSOD after my antivirus software (AVG Free) detected a > virus in a file downloaded. Now I can't reboot my notebook without getting > the BSOD. This happens when attempting to reboot even to safe mode or the > dos prompt. Also tried last working configuration option. I'm wondering > what my options are here? > > Will booting to the WinXP CD allow me to run AVG on the hard drive files > or somehow provide any other course of action to recover the important > system files? > > Is it time to purchase a 2.5 inch HDD enclosure and transfer my important > files to another PC before doing a fresh install? > > Many thanks. >
Guest Pegasus \(MVP\) Posted July 18, 2007 Posted July 18, 2007 Re: Blue Screen of Death - Desperate for HELP!!! See below. "pbl" <nibble@atrsggeuzk.com> wrote in message news:139sbtvc1u79k15@corp.supernews.com... > Tonight I got the BSOD after my antivirus software (AVG Free) detected a > virus in a file downloaded. Now I can't reboot my notebook without getting > the BSOD. This happens when attempting to reboot even to safe mode or the > dos prompt. Also tried last working configuration option. I'm wondering > what my options are here? Unless the BSOD messages contain a pointer towards a corrupted file, you would have to try a repair installation of WinXP. If this does not work then a new installation will be required. > Will booting to the WinXP CD allow me to run AVG on the hard drive files > or somehow provide any other course of action to recover the important > system files? No. Booting with your WinXP lets you install Windows or it gets you into the Recovery Console. Neither is suitable to run AVG. "Important system files"? What important system files? Do you mean "important data files"? > Is it time to purchase a 2.5 inch HDD enclosure and transfer my important > files to another PC before doing a fresh install? No, it's way too late. You should have done this when you started storing important files on your laptop. You now have to pay the penalty because it will become much harder to get your files off the disk. One method is to remove the internal laptop disk, install it in an external USB case and save the files to the hard disk of some other laptop or PC. The other method is to boot the laptop with a Bart PE boot CD, then save the files to a USB disk. In each case you must verify that all files are copied and that you can actually open them. And don't forget your Email files - they are often forgotten in the heat of the battle. > > Many thanks. You're welcome. And remember to review (or formulate!) your backup policy after you have traded out of this disaster.
Guest Ken Blake Posted July 18, 2007 Posted July 18, 2007 Re: Blue Screen of Death - Desperate for HELP!!! pbl wrote: > Tonight I got the BSOD after my antivirus software (AVG Free) > detected a virus in a file downloaded. Now I can't reboot my notebook > without getting the BSOD. This happens when attempting to reboot even > to safe mode or the dos prompt. Also tried last working configuration > option. I'm wondering what my options are here? > > Will booting to the WinXP CD allow me to run AVG on the hard drive > files or somehow provide any other course of action to recover the > important system files? > > Is it time to purchase a 2.5 inch HDD enclosure and transfer my > important files to another PC before doing a fresh install? It's very hard to help you with your problem, since you haven't told us what error was reported on the BSOD. But I'll add one comment: the time to have an external backup of your important files is *all* the time. Waiting until you have a problem is foolhardy; by then it may be too late. -- Ken Blake - Microsoft MVP Windows: Shell/User Please reply to the newsgroup
Guest pbl Posted July 20, 2007 Posted July 20, 2007 Re: Blue Screen of Death - Desperate for HELP!!! "Pegasus (MVP)" <I.can@fly.com> wrote in message news:utf%23xkVyHHA.1776@TK2MSFTNGP03.phx.gbl... > See below. > > "pbl" <nibble@atrsggeuzk.com> wrote in message > news:139sbtvc1u79k15@corp.supernews.com... >> Tonight I got the BSOD after my antivirus software (AVG Free) detected a >> virus in a file downloaded. Now I can't reboot my notebook without >> getting the BSOD. This happens when attempting to reboot even to safe >> mode or the dos prompt. Also tried last working configuration option. I'm >> wondering what my options are here? > > Unless the BSOD messages contain a pointer towards a corrupted > file, you would have to try a repair installation of WinXP. If this > does not work then a new installation will be required. It doesn't provide a clue. It just reports a windows error and suggests I may be infected with a virus and to run my antivirus software. Of course I cant get the system to sart so running the antivirus software is not possible. > >> Will booting to the WinXP CD allow me to run AVG on the hard drive files >> or somehow provide any other course of action to recover the important >> system files? > > No. Booting with your WinXP lets you install Windows or it gets > you into the Recovery Console. Neither is suitable to run AVG. > > "Important system files"? What important system files? Do you > mean "important data files"? Yes, sorry. > >> Is it time to purchase a 2.5 inch HDD enclosure and transfer my important >> files to another PC before doing a fresh install? > > No, it's way too late. You should have done this when you started > storing important files on your laptop. You now have to pay the > penalty because it will become much harder to get your files off > the disk. One method is to remove the internal laptop disk, install > it in an external USB case and save the files to the hard disk of > some other laptop or PC. The other method is to boot the laptop > with a Bart PE boot CD, then save the files to a USB disk. I do have a regular weekly backup plan. Most of my files are stored on an external drive. There are some that are a few days old that haven't been backed up. I created a Bart PE boot disk and booted to it as you suggest but unfortunately it doesn't recognise my external USB drive so there is still no way to copy files. > > In each case you must verify that all files are copied and that > you can actually open them. And don't forget your Email files - > they are often forgotten in the heat of the battle. >> >> Many thanks. > > You're welcome. And remember to review (or formulate!) > your backup policy after you have traded out of this disaster. >
Guest Pegasus \(MVP\) Posted July 20, 2007 Posted July 20, 2007 Re: Blue Screen of Death - Desperate for HELP!!! "pbl" <nibble@atrsggeuzk.com> wrote in message news:13a0uu2psnsmpdb@corp.supernews.com... > > "Pegasus (MVP)" <I.can@fly.com> wrote in message > news:utf%23xkVyHHA.1776@TK2MSFTNGP03.phx.gbl... >> See below. >> >> "pbl" <nibble@atrsggeuzk.com> wrote in message >> news:139sbtvc1u79k15@corp.supernews.com... >>> Tonight I got the BSOD after my antivirus software (AVG Free) detected a >>> virus in a file downloaded. Now I can't reboot my notebook without >>> getting the BSOD. This happens when attempting to reboot even to safe >>> mode or the dos prompt. Also tried last working configuration option. >>> I'm wondering what my options are here? >> >> Unless the BSOD messages contain a pointer towards a corrupted >> file, you would have to try a repair installation of WinXP. If this >> does not work then a new installation will be required. > > It doesn't provide a clue. It just reports a windows error and suggests I > may be infected with a virus and to run my antivirus software. Of course I > cant get the system to sart so running the antivirus software is not > possible. >> >>> Will booting to the WinXP CD allow me to run AVG on the hard drive files >>> or somehow provide any other course of action to recover the important >>> system files? >> >> No. Booting with your WinXP lets you install Windows or it gets >> you into the Recovery Console. Neither is suitable to run AVG. >> >> "Important system files"? What important system files? Do you >> mean "important data files"? > > Yes, sorry. >> >>> Is it time to purchase a 2.5 inch HDD enclosure and transfer my >>> important files to another PC before doing a fresh install? >> >> No, it's way too late. You should have done this when you started >> storing important files on your laptop. You now have to pay the >> penalty because it will become much harder to get your files off >> the disk. One method is to remove the internal laptop disk, install >> it in an external USB case and save the files to the hard disk of >> some other laptop or PC. The other method is to boot the laptop >> with a Bart PE boot CD, then save the files to a USB disk. > > I do have a regular weekly backup plan. Most of my files are stored on an > external drive. There are some that are a few days old that haven't been > backed up. > > I created a Bart PE boot disk and booted to it as you suggest but > unfortunately it doesn't recognise my external USB drive so there is still > no way to copy files. You would have to include the USB drivers when building the Bart boot CD. With my Bart CD I have to plug in the USB disk ***before*** turning on the machine. If I plug it in later then I cannot see them.
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