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Guest Wolfeymole
Posted

What game did you remove Lisa?

 

Reinstall the game and see if this fixes it and if not get back to us.

Posted

Hi Lissabug,

 

That file is from MALWARE - your system is infected with malware.

Please follow the instructions below Exactly as shown and let us know how things go after running these scans. If you need assistance let us know.

 

 

 

 

  • Malware is software designed to infiltrate or damage a computer system without the owner's informed consent.
    It is a combination of the words malicious and software.
    The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code.

 


  • Required Cleanup Steps
  1. Run a Temporary files cleaner
  2. Disable the Spybot Search & Destroy TEA TIMER if enabled
  3. Run 2 Anti-Malware scanners
  4. Run an Online Anti-Virus / Anti-Malware Scanner
  5. Clear out old System Restore points
  6. If continued Malware type activity is present you may be asked to post a TrendMicro™ HijackThis™ Log file

 

The reason to run multiple scanners is to ensure that no single scanner is missing something.

The time it takes will vary depending on your system and your internet connection speed.

Typically the SUPERAntiSpyware and Malwarebytes scanners will take between 10 to 90 minutes.

The ESET online scan should take between 1 to 3 hours.

In most cases, these scans will suffice to clean and disinfect your computer.

Heavily infected systems or slower PCs can take much longer to scan and clean.

 

For best results print the following instructions and bookmark this Web page

To keep this guide printer-friendly, use your cursor to highlight the contents below.

From your browser select File - Print and in the printer dialog box under "Print range"

click the
Selection
choice to print out these instructions for removal of malware.

 

 

http://kixhelp.com/wr/images-freepchelp/printer-selection.gif

 

__________________________________________________

STEP 1


  • Disable Spybot Search & Destroys' TEA TIMER: (if installed)

  1. Run Spybot-S&D in Advanced Mode.

  2. If it is not already set to do this Go to the Mode menu select "Advanced Mode"

  3. On the left hand side, Click on Tools

  4. Then click on the Resident Icon in the List

  5. Uncheck "Resident TeaTimer" and OK any prompts.

  6. Restart your computer.

__________________________________________________

 

 

STEP 2

  • Follow these instructions carefully.

  • Download ATF-Cleaner from
    to remove un-needed temporary files from your computer that may contain malware.

  • You can also download it from

  • When you run ATF-Cleaner, check the items as shown below for Main.

  • For FireFox, be sure to click on the FireFox tab on top and check the items as shown below for FireFox

  • NOTE:
    If you don't have FireFox or Opera installed then they will be grayed out and can be ignored

  • Then click on "Empty Selected".

http://kixhelp.com/wr/images-freepchelp/atf-cleaner01.gif

.
http://kixhelp.com/wr/images-freepchelp/atf-cleaner02.gif

 

__________________________________________________

 

STEP 3

  • Install and run the free version (not the Professional version) of SUPERAntiSpyware from

    • Accept any prompts to allow SUPERAntiSpyware to install the latest rules and infection definition files.

    • You do not have to send them your e-mail address, just click next.

    • You can leave the automated check for updates on.

    • You can uncheck "Send a diagnostic report to research center" if you don't want to send the information.

    • DO NOT
      allow SUPERAntiSpyware to protect your Home Page settings.

    • On the
      Top Left
      select the
      Scan your computer
      button.

    • Make sure there is a CHECK MARK on all
      Fixed Drives
      .

    • Click "Perform a Complete Scan". Click "Next" to Repair issues found and reboot the computer when prompted to do so.

__________________________________________________

 

 

STEP 4

  • Install and run
    Malwarebytes' Anti-Malware
    from

    • Accept all defaults for the installer

    • Allow the program to update the definitions

    • Click on the
      Quick Scan
      and click Next.

    • If any items are found allow it to clean them and then Reboot your computer.

__________________________________________________

 

STEP 5

  • Run an online scan with ESET from

    • You
      must
      use Internet Explorer for this online scan. FireFox, Opera, etc will not work for this scan.

    • Accept the terms and click "Start".

    • Once the scanner is ready, check "Remove found threats" AND "Scan unwanted applications".

    • Click "Start" to begin the scan.

    • When completed restart your computer

__________________________________________________

 

Make sure your internet firewall security is enabled, and then please return to
Extreme Tech Support - Free PC Help
and tell us how the computer seems to be operating.

At that time, you will receive instructions to assist you in removing malicious programs from your Add/Remove program list if warranted.

 

If required this is the download link for

Unless instructed to by the Technician helping you then do not download this tool.

 

Once you and the Technician agree that your system appears to be clean then you should delete all your System Restore points and recreate a new one.

Please follow the instructions here

 

 

 

.

Need help with your computer problems? Then why not join Free PC Help. Register here

If Free PC Help has helped you then please consider a donation. Click here

 

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We are all members helping other members.

Please return here where you may be able to help someone else.

After all, no one knows everything and you may have the answer that someone needs.

Guest Wolfeymole
Posted
Do you think it might be worth reinstalling the game and then getting shut via your above post Ron?
Posted

The game is probably where the Malware came from.

 

These scans should clean it up. If it remains then the log form HJT will tell us where it's at and we can then provide more information to remove it.

 

.

Need help with your computer problems? Then why not join Free PC Help. Register here

If Free PC Help has helped you then please consider a donation. Click here

 

Malwarebytes' Anti-Malware | Malwarebytes' Products | SUPERAntispyware | HijackThis | Spybot Search & Destroy | hpHosts | SpywareBlaster | WinPatrol | SiteHound | FireFox | NoScript | Adblock Plus | Sandboxie | Acronis True Image | ThreatFire | ESET Online Scanner | Kaspersky Online Scanner | Panda Online Scanner | Trend Online Scanner | Avira AntiVir Personal | Avast Free AV | CCleaner | ATF-Cleaner | Online Armor Firewall | Outpost Firewall Free | DirectX | Office Compatibility Pack | Office 2003 (SP3) | SubInACL | Windows Defender | Windows Installer 3.1 | IE7 XP | XP SP3 for IT | Sysinternals | Virtual PC 2007 | Returnil

 

 

We are all members helping other members.

Please return here where you may be able to help someone else.

After all, no one knows everything and you may have the answer that someone needs.

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