Guest leewl578 Posted July 19, 2007 Posted July 19, 2007 I know this is not the place to post my question but I can't help it as I did not get any reply from CA when I send them the email (twice) about a week ago. Their coporate section can't help either. Is there anyone out there who have use CA anti virus scan and after the scanning, where can we click to delete the infections? There is no button to click to delete it. When I rescan, the sames infections will be detected, so obviously it does not automativally clean or delete it. Kindly please advice if you are using CA and I apologise for posting here, thank you very much.
Guest Rishi Posted July 19, 2007 Posted July 19, 2007 Re: CA - where can we delete the infections Hello, If you use the CA Anti-Virus, then it will automatically quarantine all the viruses. You can delete these files if you wish by opening the CA Anti-Virus window and then going to the 'Quarantine' section (see the left hand column of the window) where it will list all the files it has quarantined. You can then delete (by clicking on the delete button/ delete all button) these "potentially malicious files" or restore them. -- Hope this helps, Rishi email: rishi@vista-news.com | web: http://vista-news.com "leewl578" <leewl578@discussions.microsoft.com> wrote in message news:C5D05A99-9DB4-4360-A939-AC3509725BBE@microsoft.com... >I know this is not the place to post my question but I can't help it as I >did > not get any reply from CA when I send them the email (twice) about a week > ago. Their coporate section can't help either. Is there anyone out there > who > have use CA anti virus scan and after the scanning, where can we click to > delete the infections? There is no button to click to delete it. When I > rescan, the sames infections will be detected, so obviously it does not > automativally clean or delete it. Kindly please advice if you are using CA > and I apologise for posting here, thank you very much.
Guest leewl578 Posted July 19, 2007 Posted July 19, 2007 Re: CA - where can we delete the infections If it is quarantine in the first scan, why then if I scan immediately after the 1st scan, it will detect the same virus infections.? Should there be zero infections or at least not the same one at the same locations? This is what I cant understand. Thanks for the response and hope you can share your thoughts on the above questions. "Rishi" wrote: > Hello, > > If you use the CA Anti-Virus, then it will automatically quarantine all the > viruses. You can delete these files if you wish by opening the CA Anti-Virus > window and then going to the 'Quarantine' section (see the left hand column > of the window) where it will list all the files it has quarantined. You can > then delete (by clicking on the delete button/ delete all button) these > "potentially malicious files" or restore them. > > -- > Hope this helps, > Rishi > email: rishi@vista-news.com | web: http://vista-news.com > > > "leewl578" <leewl578@discussions.microsoft.com> wrote in message > news:C5D05A99-9DB4-4360-A939-AC3509725BBE@microsoft.com... > >I know this is not the place to post my question but I can't help it as I > >did > > not get any reply from CA when I send them the email (twice) about a week > > ago. Their coporate section can't help either. Is there anyone out there > > who > > have use CA anti virus scan and after the scanning, where can we click to > > delete the infections? There is no button to click to delete it. When I > > rescan, the sames infections will be detected, so obviously it does not > > automativally clean or delete it. Kindly please advice if you are using CA > > and I apologise for posting here, thank you very much. >
Guest PA Bear Posted July 19, 2007 Posted July 19, 2007 Re: CA - where can we delete the infections Run a /thorough/ check for hijackware, including posting your hijackthis log to an appropriate forum. Checking for/Help with Hijackware http://aumha.org/a/parasite.htm http://aumha.org/a/quickfix.htm http://aumha.net/viewtopic.php?t=5878 http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction http://mvps.org/winhelp2002/unwanted.htm http://inetexplorer.mvps.org/data/prevention.htm http://inetexplorer.mvps.org/tshoot.html http://www.mvps.org/sramesh2k/Malware_Defence.htm http://defendingyourmachine2.blogspot.com/ http://www.elephantboycomputers.com/page2.html#Removing_Malware When all else fails, HijackThis v1.99.1 (http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use. It will help you to both identify and remove any hijackware/spyware with assistance from an expert. **Post your log to http://forums.spybot.info/forumdisplay.php?f=22, http://castlecops.com/forum67.html, http://forums.subratam.org/index.php?showforum=7, http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert analysis, not here.** If the procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA) computer repair shop. -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.org leewl578 wrote: > If it is quarantine in the first scan, why then if I scan immediately > after > the 1st scan, it will detect the same virus infections.? Should there be > zero infections or at least not the same one at the same locations? This > is > what I cant understand. Thanks for the response and hope you can share > your > thoughts on the above questions. > > "Rishi" wrote: > >> Hello, >> >> If you use the CA Anti-Virus, then it will automatically quarantine all >> the >> viruses. You can delete these files if you wish by opening the CA >> Anti-Virus window and then going to the 'Quarantine' section (see the >> left >> hand column of the window) where it will list all the files it has >> quarantined. You can then delete (by clicking on the delete button/ >> delete >> all button) these "potentially malicious files" or restore them. >> >> -- >> Hope this helps, >> Rishi >> email: rishi@vista-news.com | web: http://vista-news.com >> >> >> "leewl578" <leewl578@discussions.microsoft.com> wrote in message >> news:C5D05A99-9DB4-4360-A939-AC3509725BBE@microsoft.com... >>> I know this is not the place to post my question but I can't help it as >>> I >>> did >>> not get any reply from CA when I send them the email (twice) about a >>> week >>> ago. Their coporate section can't help either. Is there anyone out there >>> who >>> have use CA anti virus scan and after the scanning, where can we click >>> to >>> delete the infections? There is no button to click to delete it. When I >>> rescan, the sames infections will be detected, so obviously it does not >>> automativally clean or delete it. Kindly please advice if you are using >>> CA >>> and I apologise for posting here, thank you very much.
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