internet explorer error message

[JANICE]

i'm running xp home. the problem i'm having is, i keep getting a message come up saying" could not perform this operation because the default mail client is not properly installed. any help would be much appreciated.

many thanks

janice

[Guest Wolfeymole]

What is your default Email client Janice?

 

Outlook/Outlook Express or web based?

 

What operation are you trying to perform?

[JANICE]

i use hotmail wolfey as my default.

the problem happens when i first try and sign in to messenger, or if i click on a email address ie. in an advert.

[Guest Wolfeymole]

Uninstall any instances of Live Messenger in Add/Remove then reinstall by going here Janice.

 

Windows Live Services

[JANICE]

Hi wolfey,

just to let you know i think the problem has been solved.Many thanks for your hep and patience.Great to know there are people out there willing to help us novices.

kindest regards

janice

[Guest Wolfeymole]

Ok Janice good to hear you are back up and running.

 

Let us know if you have any further problems or issues with regard to anything.

[JANICE]

hi again wolfey

the problem when i was signing into messenger seems to have gone, but when i'm trying to contact someone via email on a website i'm getting the same error message.i have tried to update with critical updates but get these 2 failed error messages.these are the only 2 updates they say my pc needs but they fail to update. these are the 2 messages i get

 

 

Windows XPSecurity Update for Microsoft .NET Framework, Version 2.0 (KB928365)http://www.update.microsoft.com/microsoftupdate/v6/shared/images/status_failed.gif03 May 2008 Windows XPSecurity Update for Windows XP (KB944338)

[Guest Wolfeymole]

Read this Janice

 

Description of the security update for the .NET Framework 2.0 for Windows Server 2003, Windows XP, and Windows 2000: July 10, 2007

 

and this

 

MS08-022: Vulnerability in the VBScript and JScript scripting engines could allow remote code execution

[Guest Wolfeymole]

Your computer could be infected with Malware.

• Malware is software designed to infiltrate or damage a computer system without the owner's informed consent.
  It is a combination of the words malicious and software.
  The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code.

• Required Cleanup Steps
  1. Run a Temporary files cleaner
     
  2. Disable the Spybot Search & Destroy TEA TIMER if enabled
     
  3. Run 2 Anti-Malware scanners
     
  4. Run an Online Anti-Virus / Anti-Malware Scanner
     
  5. Clear out old System Restore points
     
  6. If continued Malware type activity is present you may be asked to post a TrendMicro™ HijackThis™ Log file

The reason to run multiple scanners is to ensure that no single scanner is missing something.

The time it takes will vary depending on your system and your internet connection speed.

Typically the SUPERAntiSpyware and Malwarebytes scanners will take between 10 to 90 minutes.

The ESET online scan should take between 1 to 3 hours.

In most cases, these scans will suffice to clean and disinfect your computer.

Heavily infected systems or slower PCs can take much longer to scan and clean.

 

For best results print the following instructions and bookmark this Web page

To keep this guide printer-friendly, use your cursor to highlight the contents below.

From your browser select File - Print and in the printer dialog box under "Print range"

click the

Selection

choice to print out these instructions for removal of malware.

http://kixhelp.com/wr/images-freepchelp/printer-selection.gif

__________________________________________________

STEP 1

• Disable Spybot Search & Destroys' TEA TIMER: (if installed)
  1. Run Spybot-S&D in Advanced Mode.
     
     
  2. If it is not already set to do this Go to the Mode menu select "Advanced Mode"
     
     
  3. On the left hand side, Click on Tools
     
     
  4. Then click on the Resident Icon in the List
     
     
  5. Uncheck "Resident TeaTimer" and OK any prompts.
     
     
  6. Restart your computer.

__________________________________________________

STEP 2

• Follow these instructions carefully.
  
  
• Download ATF-Cleaner from
  Snapfiles.com
  to remove un-needed temporary files from your computer that may contain malware.
  
  
• You can also download it from
  Majorgeeks.com
  
  
• When you run ATF-Cleaner, check the items as shown below for Main.
  
  
• For FireFox, be sure to click on the FireFox tab on top and check the items as shown below for FireFox
  
  
• NOTE:
  If you don't have FireFox or Opera installed then they will be grayed out and can be ignored
  
  
• Then click on "Empty Selected".

http://kixhelp.com/wr/images-freepchelp/atf-cleaner01.gif

.

http://kixhelp.com/wr/images-freepchelp/atf-cleaner02.gif

__________________________________________________

STEP 3

• Install and run the free version (not the Professional version) of SUPERAntiSpyware from
  SUPERAntiSpyware.com
  • Accept any prompts to allow SUPERAntiSpyware to install the latest rules and infection definition files.
    
    
  • You do not have to send them your e-mail address, just click next.
    
    
  • You can leave the automated check for updates on.
    
    
  • You can uncheck "Send a diagnostic report to research center" if you don't want to send the information.
    
    
  • DO NOT
    allow SUPERAntiSpyware to protect your Home Page settings.
    
    
  • On the
    Top Left
    select the
    Scan your computer
    button.
    
    
  • Make sure there is a CHECK MARK on all
    Fixed Drives
    .
    
    
  • Click "Perform a Complete Scan". Click "Next" to Repair issues found and reboot the computer when prompted to do so.

__________________________________________________

STEP 4

• Install and run
  Malwarebytes' Anti-Malware
  from
  Malwarebytes - (direct download)
  • Accept all defaults for the installer
    
    
  • Allow the program to update the definitions
    
    
  • Click on the
    Quick Scan
    and click Next.
    
    
  • If any items are found allow it to clean them and then Reboot your computer.

__________________________________________________

STEP 5

• Run an online scan with ESET from
  Free Virus Scan: Use ESET's Online Antivirus Scanner
  • You
    must
    use Internet Explorer for this online scan. FireFox, Opera, etc will not work for this scan.
    
    
  • Accept the terms and click "Start".
    
    
  • Once the scanner is ready, check "Remove found threats" AND "Scan unwanted applications".
    
    
  • Click "Start" to begin the scan.
    
    
  • When completed restart your computer

__________________________________________________

Make sure your internet firewall security is enabled, and then please return to Extreme Tech Support - Free PC Help and tell us how the computer seems to be operating.

At that time, you will receive instructions to assist you in removing malicious programs from your Add/Remove program list if warranted.

 

If required this is the download link for TrendMicro™ HijackThis™

Unless instructed to by the Technician helping you then do not download this tool.

 

Once you and the Technician agree that your system appears to be clean then you should delete all your System Restore points and recreate a new one.

Please follow the instructions here

How to turn off and turn on System Restore in Windows XP

How to turn off and turn on System Restore in Windows Vista

[JANICE]

Hi Wolfey,

just to thankyou for all your help and advice.I have'nt tried the above yet but i will once my daughter has sorted her pc out lol. we will probably try it tomorow ( i'm still getting over yesterday) i'm not as patient as ony.