Guest Mr. Low Posted July 22, 2007 Posted July 22, 2007 Dear Sir, After using Window XP (Home Edition) with SP2 for the last 3 years, I find that the following problem always happen. After booting or in the midst of using MS Outlook Express and Internet Explorer 7, the program becomes unresponsive and need to send error messages to Microsoft. I always hope that in someday after certain MS Window updates this problem could be fix. So far it did not happen. At time I sent up to 25-30 error messages as I could not end the program. During this situation I always have to off my PC manually. May I know if there is a way to overcome this problem ? Kind Regards Low Seng Kuang Malaysia -- A36B58K641
Guest Malke Posted July 22, 2007 Posted July 22, 2007 Re: Window XP(Home) : How to fix unresponsive programs ? Mr. Low wrote: > Dear Sir, > > After using Window XP (Home Edition) with SP2 for the last 3 years, I find > that the following problem always happen. > > After booting or in the midst of using MS Outlook Express and Internet > Explorer 7, the program becomes unresponsive and need to send error messages > to Microsoft. > > I always hope that in someday after certain MS Window updates this problem > could be fix. So far it did not happen. > > At time I sent up to 25-30 error messages as I could not end the program. > During this situation I always have to off my PC manually. I assume that you don't mean that the problem has been going on for three years. The First Question Of Troubleshooting: what changed between the time things worked and the time they didn't? The Second Question of Windows Troubleshooting: what is the malware/virus status of the machine? If you think it is clean, what programs (and versions) did you use to determine this? Be sure the computer is clean: http://www.elephantboycomputers.com/page2.html#Removing_Malware Malke -- Elephant Boy Computers http://www.elephantboycomputers.com "Don't Panic!" MS-MVP Windows - Shell/User
Guest Mr. Low Posted July 22, 2007 Posted July 22, 2007 Re: Window XP(Home) : How to fix unresponsive programs ? Hello Mailke, Here are the answers to your two questions: Q1: The First Question Of Troubleshooting: what changed between the time > things worked and the time they didn't? If i click to launch MS Outlook or Internet Explorer just immediately after XP booted up.This problem would occur. If I wait until the Norton Antivirus to completed the start up scan (When Norton Icon appears at the bottom tool bar), The chances of this happening is greatly reduced. This problem also less likely just immediately after after I done the a compete disk check and fix error plus disk fragmnentation. Q2: The Second Question of Windows Troubleshooting: what is the > malware/virus status of the machine? If you think it is clean, what > programs (and versions) did you use to determine this? > The machine is clean. I always do full system scan with the latest virus update. I am cuurently using Norton Internet Security 2007 and MS Window Defender together. Can these two software work against each other producing undesirable result ? -- I hope you could advise me further in order to fix this problem. Thanks Low A36B58K641 "Malke" wrote: > Mr. Low wrote: > > Dear Sir, > > > > After using Window XP (Home Edition) with SP2 for the last 3 years, I find > > that the following problem always happen. > > > > After booting or in the midst of using MS Outlook Express and Internet > > Explorer 7, the program becomes unresponsive and need to send error messages > > to Microsoft. > > > > I always hope that in someday after certain MS Window updates this problem > > could be fix. So far it did not happen. > > > > At time I sent up to 25-30 error messages as I could not end the program. > > During this situation I always have to off my PC manually. > > I assume that you don't mean that the problem has been going on for > three years. > > The First Question Of Troubleshooting: what changed between the time > things worked and the time they didn't? > > The Second Question of Windows Troubleshooting: what is the > malware/virus status of the machine? If you think it is clean, what > programs (and versions) did you use to determine this? > > Be sure the computer is clean: > http://www.elephantboycomputers.com/page2.html#Removing_Malware > > > Malke > -- > Elephant Boy Computers > http://www.elephantboycomputers.com > "Don't Panic!" > MS-MVP Windows - Shell/User >
Guest Malke Posted July 23, 2007 Posted July 23, 2007 Re: Window XP(Home) : How to fix unresponsive programs ? Mr. Low wrote: > Hello Mailke, > > Here are the answers to your two questions: > > Q1: The First Question Of Troubleshooting: what changed between the time >> things worked and the time they didn't? > > If i click to launch MS Outlook or Internet Explorer just immediately after > XP booted up.This problem would occur. If I wait until the Norton Antivirus > to completed the start up scan (When Norton Icon appears at the bottom tool > bar), The chances of this happening is greatly reduced. This problem also > less likely just immediately after after I done the a compete disk check and > fix error plus disk fragmnentation. > > > Q2: The Second Question of Windows Troubleshooting: what is the >> malware/virus status of the machine? If you think it is clean, what >> programs (and versions) did you use to determine this? >> The machine is clean. I always do full system scan with the latest virus update. I am cuurently using Norton Internet Security 2007 and > MS Window Defender together. Can these two software work against each other > producing undesirable result ? I suggest getting rid of Norton since it is so invasive and dreadful. It is probably causing your issues. Recommended antivirus programs are NOD32, Kaspersky, and even Avast if you want a free one. Then you will use the built-in Windows Firewall. Along with your Windows Defender, you should be just fine then. Malke -- Elephant Boy Computers http://www.elephantboycomputers.com "Don't Panic!" MS-MVP Windows - Shell/User
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