Guest Penny Posted July 23, 2007 Posted July 23, 2007 I have posted this in the help and support forum and unfortunately I'm not getting any useful input so I apologize for the double post, I just need to try to get some answers. One of my users suddenly is unable to digitally sign acrobat documents. I checked on their user forums and they told me to delete the XP profile. I'm finding that to be a typical answer from a non-microsoft software vendor and thought I would see if anyone might know something more about this. I find acrobat's knowledgebase isn't very good and always seem to get the good sources of information here. I remember having to rename the users profile and create a new one before and it was a HUGE hassle. Is there a way to troubleshoot a users profile? I have already uninstalled adobe and reinstalled it with no change. I would rather avoid creating another profile for this user if I can help it, that's a very cumbersome process to go through for the sake of 1 function that won't work right.
Guest Kelly Posted July 23, 2007 Posted July 23, 2007 Re: Corrupt user profile??? Hi Penny, Had you read the info here: http://www.google.com/search?hl=en&q=digitally+sign+acrobat+documents&btnG=Google+Search Either way, good luck and keep us posted! -- All the Best, Kelly (MS-MVP/DTS&XP) Taskbar Repair Tool Plus! http://www.kellys-korner-xp.com/taskbarplus!.htm "Penny" <Penny@discussions.microsoft.com> wrote in message news:266BA53D-F6D8-422F-AF94-BA0A1EC69D70@microsoft.com... >I have posted this in the help and support forum and unfortunately I'm not > getting any useful input so I apologize for the double post, I just need > to > try to get some answers. > > One of my users suddenly is unable to digitally sign acrobat documents. I > checked on their user forums and they told me to delete the XP profile. > I'm > finding that to be a typical answer from a non-microsoft software vendor > and > thought I would see if anyone might know something more about this. I find > acrobat's knowledgebase isn't very good and always seem to get the good > sources of information here. > > I remember having to rename the users profile and create a new one before > and it was a HUGE hassle. Is there a way to troubleshoot a users profile? > > I have already uninstalled adobe and reinstalled it with no change. I > would > rather avoid creating another profile for this user if I can help it, > that's > a very cumbersome process to go through for the sake of 1 function that > won't > work right.
Guest Penny Posted July 23, 2007 Posted July 23, 2007 Re: Corrupt user profile??? yes I have read similar documents, but none of them really have any detailed troubleshooting options. "Kelly" wrote: > Hi Penny, > > Had you read the info here: > http://www.google.com/search?hl=en&q=digitally+sign+acrobat+documents&btnG=Google+Search > > Either way, good luck and keep us posted! > > -- > > All the Best, > Kelly (MS-MVP/DTS&XP) > > Taskbar Repair Tool Plus! > http://www.kellys-korner-xp.com/taskbarplus!.htm > > > "Penny" <Penny@discussions.microsoft.com> wrote in message > news:266BA53D-F6D8-422F-AF94-BA0A1EC69D70@microsoft.com... > >I have posted this in the help and support forum and unfortunately I'm not > > getting any useful input so I apologize for the double post, I just need > > to > > try to get some answers. > > > > One of my users suddenly is unable to digitally sign acrobat documents. I > > checked on their user forums and they told me to delete the XP profile. > > I'm > > finding that to be a typical answer from a non-microsoft software vendor > > and > > thought I would see if anyone might know something more about this. I find > > acrobat's knowledgebase isn't very good and always seem to get the good > > sources of information here. > > > > I remember having to rename the users profile and create a new one before > > and it was a HUGE hassle. Is there a way to troubleshoot a users profile? > > > > I have already uninstalled adobe and reinstalled it with no change. I > > would > > rather avoid creating another profile for this user if I can help it, > > that's > > a very cumbersome process to go through for the sake of 1 function that > > won't > > work right. > > >
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