trojan horse downloader.Zlob.WUD

[sara1880]

Hiya,

 

Had a few different problems over the last week but i think they are all connected.

I seem to have picked up a nasty dose of spyware or malware or something.

 

My AVG keeps picking up the above mentioned virus, but then it keeps coming back but as something else. it showed its self as trojan horse downloader.Zlob.WUD earlier but then about 15 minutes or so later showed it's self as trojan generic10.***.

 

Last week i had real trouble with spybot constantly showing me that something was trying to access my system. after some research it seemed it was vurtuemond. I think this has now gone but am not convinced.

 

I just think i have some nasty stuff lurking about on my system and would like to just give it a good clean and make sure i stay clean.

 

 

Thanks in advance for any help

 

Sara:)

[AdvancedSetup]

Hi Sara and Welcome to Extreme Tech Support - Free PC Help

 

Please follow the routine below and it should take care of any of this stuff.

 

 

• Malware is software designed to infiltrate or damage a computer system without the owner's informed consent.
  It is a combination of the words malicious and software.
  The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code.
  

 

• 
  Required Cleanup Steps
  

1. Disable the Spybot Search & Destroy TEA TIMER if enabled
   
2. Run a Temporary file and cache cleaner (ATF)
   
3. Run 2 Anti-Malware scanners
   
4. Run an Online Anti-Virus / Anti-Malware Scanner
   
5. Clear out old System Restore points
   
6. If continued Malware type activity is present you may be asked to post a TrendMicro™ HijackThis™ Log file
   

 

The reason to run multiple scanners is to ensure that no single scanner is missing something.

The time it takes will vary depending on your system and your internet connection speed.

Typically the SUPERAntiSpyware and Malwarebytes scanners will take between 10 to 90 minutes.

The ESET online scan should take between 1 to 3 hours.

In most cases, these scans will suffice to clean and disinfect your computer.

Heavily infected systems or slower PCs can take much longer to scan and clean.

 

For best results print the following instructions and bookmark this Web page

To keep this guide printer-friendly, use your cursor to highlight the contents below.

From your browser select File - Print and in the printer dialog box under "Print range"

click the

Selection

choice to print out these instructions for removal of malware.

 

 

http://kixhelp.com/wr/images-freepchelp/printer-selection.gif

 

__________________________________________________

STEP 1

• 
  
  Disable Spybot Search & Destroys' TEA TIMER: (if installed)
  
  

1. Run Spybot-S&D in Advanced Mode.
   
   
2. If it is not already set to do this Go to the Mode menu select "Advanced Mode"
   
   
3. On the left hand side, Click on Tools
   
   
4. Then click on the Resident Icon in the List
   
   
5. Uncheck "Resident TeaTimer" and OK any prompts.
   
   
6. Restart your computer.
   
   

__________________________________________________

 

 

STEP 2

• Follow these instructions carefully.
  
  
• Download ATF-Cleaner from
  Snapfiles.com
  to remove un-needed temporary files from your computer that may contain malware.
  
  
• You can also download it from
  Majorgeeks.com
  
  
• When you run ATF-Cleaner, check the items as shown below for Main.
  
  
• For FireFox, be sure to click on the FireFox tab on top and check the items as shown below for FireFox
  
  
• NOTE:
  If you don't have FireFox or Opera installed then they will be grayed out and can be ignored
  
  
• Then click on "Empty Selected".
  
  

http://kixhelp.com/wr/images-freepchelp/atf-cleaner01.gif

.

http://kixhelp.com/wr/images-freepchelp/atf-cleaner02.gif

 

__________________________________________________

 

STEP 3

• Install and run the free version (not the Professional version) of SUPERAntiSpyware from
  SUPERAntiSpyware.com
  
  
  • Accept any prompts to allow SUPERAntiSpyware to install the latest rules and infection definition files.
    
    
  • You do not have to send them your e-mail address, just click next.
    
    
  • You can leave the automated check for updates on.
    
    
  • You can uncheck "Send a diagnostic report to research center" if you don't want to send the information.
    
    
  • DO NOT
    allow SUPERAntiSpyware to protect your Home Page settings.
    
    
  • On the
    Top Left
    select the
    Scan your computer
    button.
    
    
  • Make sure there is a CHECK MARK on all
    Fixed Drives
    .
    
    
  • Click "Perform a Complete Scan". Click "Next" to Repair issues found and reboot the computer when prompted to do so.
    
    

__________________________________________________

 

 

STEP 4

• Install and run
  Malwarebytes' Anti-Malware
  from
  Malwarebytes - (direct download)
  
  
  • Accept all defaults for the installer
    
    
  • Allow the program to update the definitions
    
    
  • Click on the
    Quick Scan
    and click Next.
    
    
  • If any items are found allow it to clean them and then Reboot your computer.
    
    

__________________________________________________

 

STEP 5

• Run an online scan with ESET from
  Free Virus Scan: Use ESET's Online Antivirus Scanner
  
  
  • You
    must
    use Internet Explorer for this online scan. FireFox, Opera, etc will not work for this scan.
    
    
  • Accept the terms and click "Start".
    
    
  • Once the scanner is ready, check "Remove found threats" AND "Scan unwanted applications".
    
    
  • Click "Start" to begin the scan.
    
    
  • When completed restart your computer
    
    

__________________________________________________

 

Make sure your internet firewall security is enabled, and then please return to

Extreme Tech Support - Free PC Help

and tell us how the computer seems to be operating.

At that time, you will receive instructions to assist you in removing malicious programs from your Add/Remove program list if warranted.

 

If required this is the download link for

TrendMicro™ HijackThis™

Unless instructed to by the Technician helping you then do not download this tool.

 

Once you and the Technician agree that your system appears to be clean then you should delete all your System Restore points and recreate a new one.

Please follow the instructions here

How to turn off and turn on System Restore in Windows XP

How to turn off and turn on System Restore in Windows Vista