start up help

[caburden]

it said in the box put in the first disc(are there ment to be 2) and turn on and keep pressing f12 which i did and it took me to the boot device menu and i didnt know what to do from there it gave me no instuctions.and know when i turn it on it comes up with

 

for realtek RTL8100E/8101E fast ethernet network adapter v1.02 (060510)

PXE-E61:media test failure,check cable

PXE-M0F:exiting PXE ROM

then reapets that once than starts over again

[Guest Wolfeymole]

What exactly does it say on that disk Cab?

[caburden]

it say's toshiba product recovery

for distribution only with a new toshiba pc

[Guest Wolfeymole]

Ok so what happens when you just insert the disk?

Does it give you recovery options when it loads?

It will obviously do something, please tell all that happens.

[caburden]

when i put it in it does nothing except repeating the message in my other post

[Guest Wolfeymole]

Ok shut the pc down and re-start and go into the bios by pressing F2, Del or whatever key it needs when you see the message;

"Press Del (example) to Enter Setup".

 

Set the bios boot order to cdrom first and put the disk in.

Save the settings and exit the bios.

 

The disk may then start the recovery, tell us what happens.

[caburden]

ok it took me to a recovery unit and asking which i want to install and to click on settings to choose the partition size or to choose the current first partition.at the moment it says current size is:use entire hdd.if i choose that it will erase the entire harddisc do i want to do that?

[Guest Wolfeymole]

Without actually being there Cab this is difficult but it sounds to me like it wants to use "the current first partition" to recover from.

 

Again I have to ask what exactly does it say with regard to the partition?

 

This is crucial Cab.

[caburden]

ok it say's

please select the item you want to install and click on next

 

click on [settings] to choose a partition size or to use the current first partiton for recovery

current recovery partition size is:use entire hdd

 

when i click on settings it say's

choose the partition size to unpack to in gigabytes.the hard disk will be completely erased (recommened)38gb

or

format and recover to an existing first partition on your hard disk

[Guest Wolfeymole]

Ok when the machine was fully working before did you have any other partitions other than just the one eg; C: ?

[caburden]

no i don't think i did

[Guest Wolfeymole]

You see Cab the things that's confusing me mate is how what it appears to be saying is phrased, example;

"format and recover to an existing first partition on your hard disk"

 

whereas it should say

 

"Recover from an existing first partition on your hard disk"

 

I'll go out on a limb here and say that you should use the first partition.

In theory all it should do is reinstall all windows system files and leave your stuff alone.

I have looked at the Toshiba site and it's trash for support.

If you have valuable stuff you want to save then I recommend taking it to a reputable pc repair shop, the downside is the cost of doing so.

[caburden]

when i click for the first partition it say's

do you want to use this partition:

partition type:windows NT ntfs(id:07)

partition size:38.15gb

bootable:YES

[Guest Wolfeymole]

Go for it Cab.

 

Let us know how you go on mate.

[caburden]

i did it afterwards it said

done(files:29133/29133 folders:19001900

please remove the recovery medium.does that mean the disk?

[Guest Wolfeymole]

Yes mate.

[caburden]

has'nt done nothing keeps repeating what it did before

[Guest Wolfeymole]

Go back into the bios and set the first boot now to the hard drive, save settings and exit and get back to us.

[caburden]

yes it working now.thank you so much for the help

[Guest Wolfeymole]

Thank **** for that Cab, good to see you all back to normal. :)