desktop icons

[Goku]

Hello Giku

I dont understand the example.

On my desktop computer The icon has a box under, which has my bank name, or Ebay,I click on it and it opens up.

On my laptop I do the same and it does'nt, I just get the message I originally refered to.

 

Hello Seth.

I tried but got the same result.

Sorry for my poor example Bowler. Let me clear myself. :)

 

First log on your Desktop computer and configure the settings so that they show the hidden extensions of files. After this has been done, please highlight the file named Ebay on your Desktop and see what is the extension of the file. That should normally be the last three or four letters after the dot. Note this extension down. Now log on to your Laptop, rename the file and put the same extension you noted down behind the Ebay file on your laptop. Then try opening the file. This should be able to solve the problem. Please let us know the results as soon as you can. :)

 

-- Goku

[Dalo Harkin]

If you are using Internet Explorer, it is easier to save them as Web Pages on your Favourites. When you open a Web Page that you want to save, there are two stars at the top left; one is big and gold and the one next to it is smaller with a green cross over it. When you are on a page that you want to save that is to say Ebay in this case, click the smaller one with the green cross on and then click the big star to the left of it. In this way, they are stored in there. When you want to access them, click it again and they are stored in there (you can rename the pages to whatever you want when you save them). Sorry if this sounds patronizing but its the easiest way to do what you are describing. Edited June 16, 2008 by Goku

[tebowler]

desktop icons

 

Hello Goku

Im sorry but "configure the settings so that they show the hidden extensions of files" and highlight the file" are to technical for me.

My problem is a lack of short term memory means having to write down all the actions needed to do things. It was hoped that a computer would be an aid. Im now having doubts. Ted

 

Hello Dalo

The way you describe is the way I use on my laptop at present.

The BT signal I get is low .normally 1.7 g.bits.BT have said this is due to the distance from the exchange and the number of users on my supply.

This seems to make the click time slow,I have found using the desktop icon method needs one click to open the page,whereas the favourites method needs three clicks,one to open the server one to open the favourites and one to open the page.

If it can be done with less please let me know Ted

[Goku]

Hello Goku

Im sorry but "configure the settings so that they show the hidden extensions of files" and highlight the file" are to technical for me.

My problem is a lack of short term memory means having to write down all the actions needed to do things. It was hoped that a computer would be an aid. Im now having doubts. Ted

 

Hello Dalo

The way you describe is the way I use on my laptop at present.

The BT signal I get is low .normally 1.7 g.bits.BT have said this is due to the distance from the exchange and the number of users on my supply.

This seems to make the click time slow,I have found using the desktop icon method needs one click to open the page,whereas the favourites method needs three clicks,one to open the server one to open the favourites and one to open the page.

If it can be done with less please let me know Ted

No need to worry Bowler as even I get lost on these instructions sometimes. Here is a complete step-by-step guide so that you can achieve what I want you to do.

 

1) Log on to your Desktop Computer.

2) On the desktop, open My Computer. If you don't see My Computer, then open any folder.

3) Select the Tools menu and then select Folder Options.....

 

http://www.fileinfo.net/images/help/win-folder-options.gif

 

4) In the Folder Options window, click on the View tab.

 

http://www.fileinfo.net/images/help/win-folder-options-view.gif

 

5) Uncheck the box next to Hide file extensions for known file types.

6) Click OK to close the Folder Options window.

7) Close My Computer or the folder you have opened.

 

Now go to desktop and select the file that has the name of your bank. You select a file by single-clicking on it. You should read a file name. Note it down.

 

Now log on to your laptop and select the file that has the name of your bank. Right-click on the file and select Rename. Enter the file name exactly as you noted down from the file on your Desktop computer. When you are done, press the Enter key. Now try and open the file again.

 

Hope this clears up the instructions for you. Good Luck. :)

 

-- Goku

[tebowler]

desktop icons

 

Hello Goku

The boxes on both computers were unchecked.

I used "Banking online in the UK from cahoot" from my desktop computer,renamed the icon on the laptop,attempted to open it with the usual result.

[maynardvdm]

Hi

 

 

Lets create the short-cut again.

• Right-click on an empty section on your desktop and select New and then Shortcut like this:
   
  http://i307.photobucket.com/albums/nn297/Mjfreepchelp/desktopback.png
  
• In the box that comes up type in the "http://www.cahoot.co.uk/" and click on Next (Don't include the quotation marks)
   
  http://i307.photobucket.com/albums/nn297/Mjfreepchelp/createshortcut.png
  
• Now type in a name for the shortcut. Can be anything.
   
  http://i307.photobucket.com/albums/nn297/Mjfreepchelp/shortcutname.png
  
• Click on Finish
  

Do you still get the same error?

[tebowler]

desktop icons

 

Hello Maynardvdm

Im sorry but the same result. Ted

[maynardvdm]

Hi Ted

 

I am suspecting malware on your computer. As you do banking on the internet i would reccomend you doing the following scans:

 

 

• Malware is software designed to infiltrate or damage a computer system without the owner's informed consent.
  It is a combination of the words malicious and software.
  The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code.
  

• Required Cleanup Steps
  1. Disable the Spybot Search & Destroy TEA TIMER if you use it and if it is enabled
     
  2. Run a Temporary file and cache cleaner (ATF)
     
  3. Run 2 Anti-Malware scanners (Listed Below)
     
  4. Run an Online Anti-Virus / Anti-Malware Scanner (Listed Below)
     
  5. Clear out old System Restore points
     
  6. If continued Malware type activity is present you may be asked to post a TrendMicro™ HijackThis™ Log file, do not do so unless requested.
     

The reason to run multiple scanners is to ensure that no single scanner is missing something.

The time it takes will vary depending on your system and your internet connection speed.

Typically the SUPERAntiSpyware and Malwarebytes scanners will take between 10 to 90 minutes.

The ESET online scan should take between 1 to 3 hours.

In most cases, these scans will suffice to clean and disinfect your computer.

Heavily infected systems or slower PCs can take much longer to scan and clean.

 

For best results print the following instructions and bookmark this Web page

To keep this guide printer-friendly, use your cursor to highlight the contents below.

From your browser select File - Print and in the printer dialog box under "Print range"

click the

Selection

choice to print out these instructions for removal of malware.

http://kixhelp.com/wr/images-freepchelp/printer-selection.gif

__________________________________________________

STEP 1

• Disable Spybot Search & Destroys' TEA TIMER: (if installed)
  1. Run Spybot-S&D in Advanced Mode.
     
     
  2. If it is not already set to do this Go to the Mode menu select "Advanced Mode"
     
     
  3. On the left hand side, Click on Tools
     
     
  4. Then click on the Resident Icon in the List
     
     
  5. Uncheck "Resident TeaTimer" and OK any prompts.
     
     
  6. Restart your computer.
     
     

__________________________________________________

STEP 2

• Follow these instructions carefully.
  
  
• Download ATF-Cleaner from
  Snapfiles.com
  to remove un-needed temporary files from your computer that may contain malware.
  
  
• You can also download it from
  Majorgeeks.com
  
  
• When you run ATF-Cleaner, check the items as shown below for Main.
  
  
• For FireFox, be sure to click on the FireFox tab on top and check the items as shown below for FireFox
  
  
• NOTE:
  If you don't have FireFox or Opera installed then they will be grayed out and can be ignored
  
  
• Then click on "Empty Selected".
  
  

http://kixhelp.com/wr/images-freepchelp/atf-cleaner01.gif

.

http://kixhelp.com/wr/images-freepchelp/atf-cleaner02.gif

__________________________________________________

STEP 3

• Install and run the free version (not the Professional version) of SUPERAntiSpyware from
  SUPERAntiSpyware.com
  
  
  • Accept any prompts to allow SUPERAntiSpyware to install the latest rules and infection definition files.
    
    
  • You do not have to send them your e-mail address, just click next.
    
    
  • You can leave the automated check for updates on.
    
    
  • You can uncheck "Send a diagnostic report to research center" if you don't want to send the information.
    
    
  • DO NOT
    allow SUPERAntiSpyware to protect your Home Page settings.
    
    
  • On the
    Top Left
    select the
    Scan your computer
    button.
    
    
  • Make sure there is a CHECK MARK on all
    Fixed Drives
    .
    
    
  • Click "Perform a Complete Scan". Click "Next" to Repair issues found and reboot the computer when prompted to do so.
    
    

__________________________________________________

STEP 4

• Install and run
  Malwarebytes' Anti-Malware
  from
  Malwarebytes - (direct download)
  
  
  • Accept all defaults for the installer
    
    
  • Allow the program to update the definitions
    
    
  • Click on the
    Quick Scan
    and click Next.
    
    
  • If any items are found allow it to clean them and then Reboot your computer.
    
    

__________________________________________________

STEP 5

• Run an online scan with ESET from
  Free Virus Scan: Use ESET's Online Antivirus Scanner
  
  
  • You
    must
    use Internet Explorer for this online scan. FireFox, Opera, etc will not work for this scan.
    
    
  • If your computer is running Window's Vista, then you
    must first
    start Internet Explorer as an Administrator. To do so, right-click on the
    Internet Explorer
    icon in the Start Menu and select "
    Run as administrator
    " from the popup context menu.
    
    
  • Accept the terms and click "Start".
    
    
  • Once the scanner is ready, check "Remove found threats" AND "Scan unwanted applications".
    
    
  • Click "Start" to begin the scan.
    
    
  • When completed restart your computer
    
    

__________________________________________________

Make sure your internet firewall security is enabled, and then please return to

Extreme Tech Support - Free PC Help

and tell us how the computer seems to be operating.

At that time, you will receive instructions to assist you in removing malicious programs from your Add/Remove program list if warranted.

 

If required this is the download link for

TrendMicro™ HijackThis™

Unless instructed to by the Technician helping you then do not download this tool.

 

Once you and the Technician agree that your system appears to be clean then you should delete all your System Restore points and recreate a new one.

Please follow the instructions here

How to turn off and turn on System Restore in Windows XP

How to turn off and turn on System Restore in Windows Vista