Guest Guy DeStefano Posted July 24, 2007 Posted July 24, 2007 From the start menu, when I try to access the ( Help and Support ) menu, It does not do anything. There is a small disk light flicker, then absolutely nothing. Also in any of the MS Office products, in the About menu, there is a menu item for ( System Information ). I used to be able to view my system information with that. Now it too is gone. Just click it in any of the programs, and it is gone. Any help will be greatly appreciated. Thanks.
Guest Tom Porterfield Posted July 24, 2007 Posted July 24, 2007 Re: Have lost Help & Support On Win XP SP2 Guy DeStefano wrote: > From the start menu, when I try to access the ( Help and Support ) menu, > It does not do anything. There is a small disk light flicker, then > absolutely nothing. Also in any of the MS Office products, in the About > menu, there is a menu item for ( System Information ). I used to be able > to view my system information with that. Now it too is gone. Just click it > in any of the programs, and it is gone. Any help will be greatly > appreciated. Thanks. See if this script from Doug Knox fixes the problem for you: http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm -- Tom Porterfield
Guest Guy DeStefano Posted July 24, 2007 Posted July 24, 2007 Re: Have lost Help & Support On Win XP SP2 Tom, Thank you very much for the reply. I have downloaded the vbs script, and executed it. It did not make any change at all. I have executed it twice, and both times I received the message that the file/registry has been repaired. The disk light flickers for a second then nothing. In reading the description, it looked like that was it. Thanks again, and I will try any other suggestions. "Tom Porterfield" <tpporter@mvps.org> wrote in message news:%2389zt6fzHHA.5772@TK2MSFTNGP02.phx.gbl... > Guy DeStefano wrote: >> From the start menu, when I try to access the ( Help and Support ) >> menu, It does not do anything. There is a small disk light flicker, then >> absolutely nothing. Also in any of the MS Office products, in the About >> menu, there is a menu item for ( System Information ). I used to be >> able to view my system information with that. Now it too is gone. Just >> click it in any of the programs, and it is gone. Any help will be greatly >> appreciated. Thanks. > > See if this script from Doug Knox fixes the problem for you: > > http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm > -- > Tom Porterfield
Guest Tom Porterfield Posted July 24, 2007 Posted July 24, 2007 Re: Have lost Help & Support On Win XP SP2 Guy DeStefano wrote: > Tom, > > Thank you very much for the reply. I have downloaded the vbs script, > and executed it. > It did not make any change at all. I have executed it twice, and both > times I received > the message that the file/registry has been repaired. The disk light > flickers for a second > then nothing. In reading the description, it looked like that was it. > Thanks again, and I will > try any other suggestions. Click on the Start button, select Run and enter the following command: helpctr -regserver Press OK. That should re-register the help center files. -- Tom Porterfield
Guest Guy DeStefano Posted July 24, 2007 Posted July 24, 2007 Re: Have lost Help & Support On Win XP SP2 Tom; Thanks again, I have tried the regserver command, three different times, and have powered off and on again, and still no access. I looked in the windows folder, and thier is a help folder that has very many files in it. Thanks again for your patience and suggestions. Guy "Tom Porterfield" <tpporter@mvps.org> wrote in message news:ek3Y4NgzHHA.464@TK2MSFTNGP02.phx.gbl... > Guy DeStefano wrote: >> Tom, >> >> Thank you very much for the reply. I have downloaded the vbs script, >> and executed it. >> It did not make any change at all. I have executed it twice, and >> both times I received >> the message that the file/registry has been repaired. The disk light >> flickers for a second >> then nothing. In reading the description, it looked like that was it. >> Thanks again, and I will >> try any other suggestions. > > Click on the Start button, select Run and enter the following command: > > helpctr -regserver > > Press OK. That should re-register the help center files. > -- > Tom Porterfield
Guest Tom Porterfield Posted July 24, 2007 Posted July 24, 2007 Re: Have lost Help & Support On Win XP SP2 Guy DeStefano wrote: > Tom; > > Thanks again, I have tried the regserver command, three different times, > and have powered off and on again, and still no access. > I looked in the windows folder, and thier is a help folder that has very > many files in it. Thanks again for your patience and suggestions. > Guy Tricky one here. OK, go to http://www.kellys-korner-xp.com/xp_h.htm and scroll down to the Help and Support section. Kelly lists there some more advanced troubleshooting steps that you can try to see if they resolve the problem. -- Tom Porterfield
Guest davy Posted July 24, 2007 Posted July 24, 2007 Re: Have lost Help & Support On Win XP SP2 Try this. Click start/click run and type in the run window (or copy n' paste) *msconfig* then click ok. When the window opens look for the tab marked 'Services' (2nd from top right), and click to open it scroll down to 'Help and Support' make sure the box is ticked... if it's not ticked it will not be running thus will not be loaded. Click the box to tick then click 'Apply' and then 'OK' and reboot. NOTE: If you make changes here it will make a box to pop up everytime you reboot - not to worry simply click the little window thats say's 'Do not show this again' and it will go away. Also see this 'Help and Support From Start menu won't open' (http://support.microsoft.com/kb/555329) davy
Guest Guy DeStefano Posted July 24, 2007 Posted July 24, 2007 Re: Have lost Help & Support On Win XP SP2 Tom; I have tried all the suggestions on the link except one. ( To reinstall Help and Support: Go to C:\Windows\inf\pchealth.inf. Right click and choose install. Have your CD handy. ) This one aksed me to mount the WinXP SP2 Disk. I don't have one, as I have downloaded the file from MS Web Site, many months ago. Also the Win XP came installed with the IBM computer. I would think about going to Vista, but need a larger hard drive, video board, sound, memory .......... Thanks again for all of your help. Guy "Tom Porterfield" <tpporter@mvps.org> wrote in message news:%236AqzVhzHHA.3400@TK2MSFTNGP03.phx.gbl... > Guy DeStefano wrote: >> Tom; >> >> Thanks again, I have tried the regserver command, three different >> times, and have powered off and on again, and still no access. >> I looked in the windows folder, and thier is a help folder that has very >> many files in it. Thanks again for your patience and suggestions. >> Guy > > Tricky one here. OK, go to http://www.kellys-korner-xp.com/xp_h.htm and > scroll down to the Help and Support section. Kelly lists there some more > advanced troubleshooting steps that you can try to see if they resolve the > problem. > -- > Tom Porterfield
Guest Guy DeStefano Posted July 26, 2007 Posted July 26, 2007 Re: Have lost Help & Support On Win XP SP2 davy; Thanks for the reply. I have checked the services, and it says that it is running, also from the Manage menu/services, it says it is started. I stopped it, the started it again, and no change at all. I am really lost at this time. I will keep plugging away. Thnaks again. Guy "davy" <davy.2u9ezb@no.email.invalid> wrote in message news:davy.2u9ezb@no.email.invalid... > > Try this. Click start/click run and type in the run window (or copy n' > paste) *msconfig* then click ok. > > When the window opens look for the tab marked 'Services' (2nd from top > right), and click to open it scroll down to 'Help and Support' make sure > the box is ticked... if it's not ticked it will not be running thus will > not be loaded. Click the box to tick then click 'Apply' and then 'OK' > and reboot. > > NOTE: > If you make changes here it will make a box to pop up everytime you > reboot - not to worry simply click the little window thats say's 'Do not > show this again' and it will go away. > > Also see this 'Help and Support From Start menu won't open' > (http://support.microsoft.com/kb/555329) > > davy > >
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