Guest denmarfl Posted July 24, 2007 Posted July 24, 2007 WindowsXP Home Edition;SP2.....PC set to download all Microsoft Updates Automatically. I have Installed Norton Internet Security 2007 twice (NIS 2007).....it is now running fine. Following each Install when I went to Open Kodak EasyShare Software (Photo Album) I would get the Windows Error message that my MSXML file was damaged/Missing or coruptted and it could be repaired by clicking on OK (Easyshare would not open). When you clicked on OK, the repair proceeded....and when finished, EasyShare would open. Then, I would see Microsoft Updates available for install (again following both repairs) and the file that would install was the MSXML 4.0 SP2 Security Update (KB27978). To confirm the file that was downloaded after each Reapir as explained above, I went out to Windows Update and looked at History. This MSXML....file shows up each time following running the repair as described above. Any suggestions? Thoughts why this is happening? Is there a possible problem I am experiencing? All seems to be running OK....but I have concerns as to why this file becomes...missing/damaged\Corrupted following the Install of NIS 2007 (I wrote Symantec.....they had no idea...said it was a Microsoft File and contact Microsoft); then prevents me from opening Easyshare, goes through a repair...then downloads the MSXML...file and installs the file via Microsoft Auto Updates.
Guest MowGreen [MVP] Posted July 24, 2007 Posted July 24, 2007 Re: MSXML File Since you asked ... NIS is not fit for XP. As you've witnessed, it damages/corrupts system files, in your case, the MSXML ones. The issue may stem from either the firewall or the antivirus component of NIS. Not sure how to deal with the firewall, but you can configure the AV component not to scan system files associated with the update process: Virus scanning recommendations for computers that are running Windows Server 2003, Windows 2000, or Windows XP http://support.microsoft.com/kb/822158 Is MSXML 4.0 SP2 listed in Add/Remove Programs separately from the other XP Software Updates shown at the bottom ? Are there randomly named folders being generated on the root drive [the drive where WINDOWS is installed, usually C:\] ? Fix: Kb927978 And Kb925672 Repeatedly Reoffered http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=968 MowGreen [MVP 2003-2007] =============== *-343-* FDNY Never Forgotten =============== denmarfl wrote: > WindowsXP Home Edition;SP2.....PC set to download all Microsoft Updates > Automatically. > > I have Installed Norton Internet Security 2007 twice (NIS 2007).....it is > now running fine. Following each Install when I went to Open Kodak EasyShare > Software (Photo Album) I would get the Windows Error message that my MSXML > file was damaged/Missing or coruptted and it could be repaired by clicking on > OK (Easyshare would not open). When you clicked on OK, the repair > proceeded....and when finished, EasyShare would open. Then, I would see > Microsoft Updates available for install (again following both repairs) and > the file that would install was the MSXML 4.0 SP2 Security Update (KB27978). > To confirm the file that was downloaded after each Reapir as explained above, > I went out to Windows Update and looked at History. This MSXML....file shows > up each time following running the repair as described above. > > Any suggestions? Thoughts why this is happening? Is there a possible > problem I am experiencing? > > All seems to be running OK....but I have concerns as to why this file > becomes...missing/damaged\Corrupted following the Install of NIS 2007 (I > wrote Symantec.....they had no idea...said it was a Microsoft File and > contact Microsoft); then prevents me from opening Easyshare, goes through a > repair...then downloads the MSXML...file and installs the file via Microsoft > Auto Updates.
Guest Rock Posted July 24, 2007 Posted July 24, 2007 Re: MSXML File "denmarfl" wrote > WindowsXP Home Edition;SP2.....PC set to download all Microsoft Updates > Automatically. > > I have Installed Norton Internet Security 2007 twice (NIS 2007).....it is > now running fine. Following each Install when I went to Open Kodak > EasyShare > Software (Photo Album) I would get the Windows Error message that my MSXML > file was damaged/Missing or coruptted and it could be repaired by clicking > on > OK (Easyshare would not open). When you clicked on OK, the repair > proceeded....and when finished, EasyShare would open. Then, I would see > Microsoft Updates available for install (again following both repairs) and > the file that would install was the MSXML 4.0 SP2 Security Update > (KB27978). > To confirm the file that was downloaded after each Reapir as explained > above, > I went out to Windows Update and looked at History. This MSXML....file > shows > up each time following running the repair as described above. > > Any suggestions? Thoughts why this is happening? Is there a possible > problem I am experiencing? > > All seems to be running OK....but I have concerns as to why this file > becomes...missing/damaged\Corrupted following the Install of NIS 2007 (I > wrote Symantec.....they had no idea...said it was a Microsoft File and > contact Microsoft); then prevents me from opening Easyshare, goes through > a > repair...then downloads the MSXML...file and installs the file via > Microsoft > Auto Updates. You are better off without NIS. There are other, less resource intensive, less problematic programs that work better, some of which are free. Anti-Virus: Avast (free), NOD32 and Kaspersky; some like AVG (free) Firewall (all free): Sunbelt Software Kerio Personal Firewall, Comodo Personal Firewall, Zone Alarm. Anti-Malware (all free): Ad-Aware (new version just released), SpyBot S&D, Windows Defender, SUPERAntiSpyware, AVG AntiSpyware, BHO Demon, Spyware Blaster (this offers passive protection to keep some malware from installing), and HijackThis to name some of them. -- Rock [MS-MVP User/Shell]
Guest denmarfl Posted July 24, 2007 Posted July 24, 2007 Re: MSXML File My Add\Remove list shows the MSXML 2.0 SP2 (KB 927978) separately from the other XP Software Updates shown at the bottom of the list. Its Alphabetically listed. I also have MSXML 4.0 SP2 (KB925672) listed right under the MSXML (KB 927978) . Should I have BOTH? I do not understand your other comment "Are there randomly named folders being generated on the root drive". Please explain what I should do to better resond to this comment. You certainly have zero'ed in on the issue because when you install NIS, part of the Install forces a Full System Scan before the Installation is complete, and, its following the Install of NIS (as I mentioned I had to do the Install twice), both times I got the message regarding the problem with the MSXML file when I tried to open my Kodak Easyshare Software (and EasyShare would not open). But here is what I still don't understand. I saw the message when I went to Open my EasyShare Software, the message is a Windows message......its not generated by EasyShare, the message reads a repair of the MSXML can be done, you click on yes and the Window that opens is the EasyShare Software Repair Window....the repair runs very similar to what it looked like when Easyshare was originally installed. After the repair finishes you can open the Easyshare software. "MowGreen [MVP]" wrote: > Since you asked ... NIS is not fit for XP. As you've witnessed, it > damages/corrupts system files, in your case, the MSXML ones. > The issue may stem from either the firewall or the antivirus component > of NIS. > Not sure how to deal with the firewall, but you can configure the AV > component not to scan system files associated with the update process: > > Virus scanning recommendations for computers that are running Windows > Server 2003, Windows 2000, or Windows XP > http://support.microsoft.com/kb/822158 > > Is MSXML 4.0 SP2 listed in Add/Remove Programs separately from the other > XP Software Updates shown at the bottom ? > Are there randomly named folders being generated on the root drive [the > drive where WINDOWS is installed, usually C:\] ? > > Fix: Kb927978 And Kb925672 Repeatedly Reoffered > http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=968 > > MowGreen [MVP 2003-2007] > =============== > *-343-* FDNY > Never Forgotten > =============== > > > denmarfl wrote: > > > WindowsXP Home Edition;SP2.....PC set to download all Microsoft Updates > > Automatically. > > > > I have Installed Norton Internet Security 2007 twice (NIS 2007).....it is > > now running fine. Following each Install when I went to Open Kodak EasyShare > > Software (Photo Album) I would get the Windows Error message that my MSXML > > file was damaged/Missing or coruptted and it could be repaired by clicking on > > OK (Easyshare would not open). When you clicked on OK, the repair > > proceeded....and when finished, EasyShare would open. Then, I would see > > Microsoft Updates available for install (again following both repairs) and > > the file that would install was the MSXML 4.0 SP2 Security Update (KB27978). > > To confirm the file that was downloaded after each Reapir as explained above, > > I went out to Windows Update and looked at History. This MSXML....file shows > > up each time following running the repair as described above. > > > > Any suggestions? Thoughts why this is happening? Is there a possible > > problem I am experiencing? > > > > All seems to be running OK....but I have concerns as to why this file > > becomes...missing/damaged\Corrupted following the Install of NIS 2007 (I > > wrote Symantec.....they had no idea...said it was a Microsoft File and > > contact Microsoft); then prevents me from opening Easyshare, goes through a > > repair...then downloads the MSXML...file and installs the file via Microsoft > > Auto Updates. >
Guest MowGreen [MVP] Posted July 25, 2007 Posted July 25, 2007 Re: MSXML File Answers inline: denmarfl wrote: > My Add\Remove list shows the MSXML 2.0 SP2 (KB 927978) separately from the > other XP Software Updates shown at the bottom of the list. Its > Alphabetically listed. > > I also have MSXML 4.0 SP2 (KB925672) listed right under the MSXML (KB > 927978) . Should I have BOTH? Yes > I do not understand your other comment "Are there randomly named folders > being generated on the root drive". Please explain what I should do to > better resond to this comment. Each installation of KB925672 will create a folder on the root drive [the drive where WINDOWS is installed, usually C:\] with a random name which may/will include numbers. In those folders will be an installation log. Said folders can be safely deleted. > You certainly have zero'ed in on the issue because when you install NIS, > part of the Install forces a Full System Scan before the Installation is > complete, and, its following the Install of NIS (as I mentioned I had to do > the Install twice), both times I got the message regarding the problem with > the MSXML file when I tried to open my Kodak Easyshare Software (and > EasyShare would not open). But here is what I still don't understand. I saw > the message when I went to Open my EasyShare Software, the message is a > Windows message......its not generated by EasyShare, the message reads a > repair of the MSXML can be done, you click on yes and the Window that opens > is the EasyShare Software Repair Window....the repair runs very similar to > what it looked like when Easyshare was originally installed. After the repair > finishes you can open the Easyshare software. The message *is* a Windows message, not from NIS. And, NIS will continue to corrupt/damage the MSXML 'files' unless you figure out how to configure it to NOT scan whatever it's corrupting/damaging. Frankly, removing NIS from the system will make it a much happier camper. It's your choice. MowGreen [MVP 2003-2007] =============== *-343-* FDNY Never Forgotten ===============
Guest denmarfl Posted July 25, 2007 Posted July 25, 2007 Re: MSXML File I looked at the Folders in C:\ (Windowns is installed on the drive). The only folder I saw with numbers is 1386 which I think is a folder that is part of Windows, or at has nothing to do with the folders you have dscribed. I recognized all other folders in C:\ except KPCMS Folder....so I am not sure the folders you were referring to are on my drive. Could it be they are not? Any further thoughts? I hear you loud and clear on removing NIS.... I did run a Full NIS scan today and there were no problems....Easyshare opened without the message that the MSXML file was damaged. That would mean to me that it was the Install of NIS that damaged the MSXML file and not the scan. "MowGreen [MVP]" wrote: > Answers inline: > > denmarfl wrote: > > > My Add\Remove list shows the MSXML 2.0 SP2 (KB 927978) separately from the > > other XP Software Updates shown at the bottom of the list. Its > > Alphabetically listed. > > > > I also have MSXML 4.0 SP2 (KB925672) listed right under the MSXML (KB > > 927978) . Should I have BOTH? > > Yes > > > I do not understand your other comment "Are there randomly named folders > > being generated on the root drive". Please explain what I should do to > > better resond to this comment. > > Each installation of KB925672 will create a folder on the root drive > [the drive where WINDOWS is installed, usually C:\] with a random name > which may/will include numbers. In those folders will be an installation > log. > Said folders can be safely deleted. > > > You certainly have zero'ed in on the issue because when you install NIS, > > part of the Install forces a Full System Scan before the Installation is > > complete, and, its following the Install of NIS (as I mentioned I had to do > > the Install twice), both times I got the message regarding the problem with > > the MSXML file when I tried to open my Kodak Easyshare Software (and > > EasyShare would not open). But here is what I still don't understand. I saw > > the message when I went to Open my EasyShare Software, the message is a > > Windows message......its not generated by EasyShare, the message reads a > > repair of the MSXML can be done, you click on yes and the Window that opens > > is the EasyShare Software Repair Window....the repair runs very similar to > > what it looked like when Easyshare was originally installed. After the repair > > finishes you can open the Easyshare software. > > The message *is* a Windows message, not from NIS. And, NIS will continue > to corrupt/damage the MSXML 'files' unless you figure out how to > configure it to NOT scan whatever it's corrupting/damaging. > Frankly, removing NIS from the system will make it a much happier camper. > It's your choice. > > MowGreen [MVP 2003-2007] > =============== > *-343-* FDNY > Never Forgotten > =============== > >
Guest MowGreen [MVP] Posted July 26, 2007 Posted July 26, 2007 Re: MSXML File Perhaps you have to enable show hidden files, folders, and system files: http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp The folders will be named similarly as '7fedqe3tgfvrn' If you still do not see them after showing hidden files then perhaps the Hard Drive is partitioned and there is more free space on the other partition . That would cause the randomly named folders to be created on the partition with more free space. THe randomly named folders contain the installation logs ... they are either named msxml4-kb927978-enu.log or msxml4-kb927978.log You can do a search of the system to see if any exist. MowGreen [MVP 2003-2007] =============== *-343-* FDNY Never Forgotten =============== denmarfl wrote: > I looked at the Folders in C:\ (Windowns is installed on the drive). The > only folder I saw with numbers is 1386 which I think is a folder that is part > of Windows, or at has nothing to do with the folders you have dscribed. I > recognized all other folders in C:\ except KPCMS Folder....so I am not sure > the folders you were referring to are on my drive. Could it be they are not? > Any further thoughts? > > I hear you loud and clear on removing NIS.... I did run a Full NIS scan > today and there were no problems....Easyshare opened without the message that > the MSXML file was damaged. That would mean to me that it was the Install of > NIS that damaged the MSXML file and not the scan. > > "MowGreen [MVP]" wrote: > > >>Answers inline: >> >>denmarfl wrote: >> >> >>>My Add\Remove list shows the MSXML 2.0 SP2 (KB 927978) separately from the >>>other XP Software Updates shown at the bottom of the list. Its >>>Alphabetically listed. >>> >>>I also have MSXML 4.0 SP2 (KB925672) listed right under the MSXML (KB >>>927978) . Should I have BOTH? >> >>Yes >> >> >>>I do not understand your other comment "Are there randomly named folders >>>being generated on the root drive". Please explain what I should do to >>>better resond to this comment. >> >>Each installation of KB925672 will create a folder on the root drive >>[the drive where WINDOWS is installed, usually C:\] with a random name >>which may/will include numbers. In those folders will be an installation >>log. >>Said folders can be safely deleted. >> >> >>>You certainly have zero'ed in on the issue because when you install NIS, >>>part of the Install forces a Full System Scan before the Installation is >>>complete, and, its following the Install of NIS (as I mentioned I had to do >>>the Install twice), both times I got the message regarding the problem with >>>the MSXML file when I tried to open my Kodak Easyshare Software (and >>>EasyShare would not open). But here is what I still don't understand. I saw >>>the message when I went to Open my EasyShare Software, the message is a >>>Windows message......its not generated by EasyShare, the message reads a >>>repair of the MSXML can be done, you click on yes and the Window that opens >>>is the EasyShare Software Repair Window....the repair runs very similar to >>>what it looked like when Easyshare was originally installed. After the repair >>>finishes you can open the Easyshare software. >> >>The message *is* a Windows message, not from NIS. And, NIS will continue >>to corrupt/damage the MSXML 'files' unless you figure out how to >>configure it to NOT scan whatever it's corrupting/damaging. >>Frankly, removing NIS from the system will make it a much happier camper. >>It's your choice. >> >>MowGreen [MVP 2003-2007] >>=============== >> *-343-* FDNY >>Never Forgotten >>=============== >> >>
Guest denmarfl Posted August 12, 2007 Posted August 12, 2007 Re: MSXML File I have been thinking about your comment regarding Norton IS 2007 and how intursive it is and how it can impact the speed of your PC. I have heard good things about Trend Micro PC-cillin Internet Security 2007. In fact, the Sept '07 Consumer Reports magizine tested many different Protection softwares and reated Trend Micro the top Software in just about every catagory; Antivirus/antispam/antispyware. What are your thoughts regarding this Protection Software? "MowGreen [MVP]" wrote: > Perhaps you have to enable show hidden files, folders, and system files: > http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp > > The folders will be named similarly as '7fedqe3tgfvrn' > If you still do not see them after showing hidden files then perhaps the > Hard Drive is partitioned and there is more free space on the other > partition . That would cause the randomly named folders to be created > on the partition with more free space. > > THe randomly named folders contain the installation logs ... they are > either named msxml4-kb927978-enu.log or msxml4-kb927978.log > You can do a search of the system to see if any exist. > > MowGreen [MVP 2003-2007] > =============== > *-343-* FDNY > Never Forgotten > =============== > > > denmarfl wrote: > > > I looked at the Folders in C:\ (Windowns is installed on the drive). The > > only folder I saw with numbers is 1386 which I think is a folder that is part > > of Windows, or at has nothing to do with the folders you have dscribed. I > > recognized all other folders in C:\ except KPCMS Folder....so I am not sure > > the folders you were referring to are on my drive. Could it be they are not? > > Any further thoughts? > > > > I hear you loud and clear on removing NIS.... I did run a Full NIS scan > > today and there were no problems....Easyshare opened without the message that > > the MSXML file was damaged. That would mean to me that it was the Install of > > NIS that damaged the MSXML file and not the scan. > > > > "MowGreen [MVP]" wrote: > > > > > >>Answers inline: > >> > >>denmarfl wrote: > >> > >> > >>>My Add\Remove list shows the MSXML 2.0 SP2 (KB 927978) separately from the > >>>other XP Software Updates shown at the bottom of the list. Its > >>>Alphabetically listed. > >>> > >>>I also have MSXML 4.0 SP2 (KB925672) listed right under the MSXML (KB > >>>927978) . Should I have BOTH? > >> > >>Yes > >> > >> > >>>I do not understand your other comment "Are there randomly named folders > >>>being generated on the root drive". Please explain what I should do to > >>>better resond to this comment. > >> > >>Each installation of KB925672 will create a folder on the root drive > >>[the drive where WINDOWS is installed, usually C:\] with a random name > >>which may/will include numbers. In those folders will be an installation > >>log. > >>Said folders can be safely deleted. > >> > >> > >>>You certainly have zero'ed in on the issue because when you install NIS, > >>>part of the Install forces a Full System Scan before the Installation is > >>>complete, and, its following the Install of NIS (as I mentioned I had to do > >>>the Install twice), both times I got the message regarding the problem with > >>>the MSXML file when I tried to open my Kodak Easyshare Software (and > >>>EasyShare would not open). But here is what I still don't understand. I saw > >>>the message when I went to Open my EasyShare Software, the message is a > >>>Windows message......its not generated by EasyShare, the message reads a > >>>repair of the MSXML can be done, you click on yes and the Window that opens > >>>is the EasyShare Software Repair Window....the repair runs very similar to > >>>what it looked like when Easyshare was originally installed. After the repair > >>>finishes you can open the Easyshare software. > >> > >>The message *is* a Windows message, not from NIS. And, NIS will continue > >>to corrupt/damage the MSXML 'files' unless you figure out how to > >>configure it to NOT scan whatever it's corrupting/damaging. > >>Frankly, removing NIS from the system will make it a much happier camper. > >>It's your choice. > >> > >>MowGreen [MVP 2003-2007] > >>=============== > >> *-343-* FDNY > >>Never Forgotten > >>=============== > >> > >> >
Guest denmarfl Posted August 12, 2007 Posted August 12, 2007 Re: MSXML File I have given thought to your commetns regarding Norton IS 2007...... I have heard good things about Trend Miro PC=Cillin IS 2007. The Sept Issue of Consumer Reports rated protection softwares and Trend Micro was rated the best in all catagories. What are your thoughts regarding this Internet Security Software....... "Rock" wrote: > "denmarfl" wrote > > WindowsXP Home Edition;SP2.....PC set to download all Microsoft Updates > > Automatically. > > > > I have Installed Norton Internet Security 2007 twice (NIS 2007).....it is > > now running fine. Following each Install when I went to Open Kodak > > EasyShare > > Software (Photo Album) I would get the Windows Error message that my MSXML > > file was damaged/Missing or coruptted and it could be repaired by clicking > > on > > OK (Easyshare would not open). When you clicked on OK, the repair > > proceeded....and when finished, EasyShare would open. Then, I would see > > Microsoft Updates available for install (again following both repairs) and > > the file that would install was the MSXML 4.0 SP2 Security Update > > (KB27978). > > To confirm the file that was downloaded after each Reapir as explained > > above, > > I went out to Windows Update and looked at History. This MSXML....file > > shows > > up each time following running the repair as described above. > > > > Any suggestions? Thoughts why this is happening? Is there a possible > > problem I am experiencing? > > > > All seems to be running OK....but I have concerns as to why this file > > becomes...missing/damaged\Corrupted following the Install of NIS 2007 (I > > wrote Symantec.....they had no idea...said it was a Microsoft File and > > contact Microsoft); then prevents me from opening Easyshare, goes through > > a > > repair...then downloads the MSXML...file and installs the file via > > Microsoft > > Auto Updates. > > You are better off without NIS. There are other, less resource intensive, > less problematic programs that work better, some of which are free. > > Anti-Virus: Avast (free), NOD32 and Kaspersky; some like AVG (free) > > Firewall (all free): Sunbelt Software Kerio Personal Firewall, Comodo > Personal Firewall, Zone Alarm. > > Anti-Malware (all free): Ad-Aware (new version just released), SpyBot S&D, > Windows Defender, SUPERAntiSpyware, AVG AntiSpyware, BHO Demon, Spyware > Blaster (this offers passive protection to keep some malware from > installing), and HijackThis to name some of them. > > -- > Rock [MS-MVP User/Shell] > >
Guest Rock Posted August 13, 2007 Posted August 13, 2007 Re: MSXML File "denmarfl" <denmarfl@discussions.microsoft.com> wrote >I have given thought to your commetns regarding Norton IS 2007...... > > I have heard good things about Trend Miro PC=Cillin IS 2007. The Sept > Issue > of Consumer Reports rated protection softwares and Trend Micro was rated > the > best in all catagories. > > What are your thoughts regarding this Internet Security Software....... <snip> Sorry I have no experience with it. I do tend to stay away from large security suites. They tend to be bloated, and something that tries to do everything well can sometimes end up being mediocre. In the post to which you replied I gave my recommendations for security programs. -- Rock [MS-MVP User/Shell]
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