Guest tlc_13200@hotmail.com Posted July 25, 2007 Posted July 25, 2007 I have a strange problem. A customer called me on Monday, visited him. His hard drive will not boot up, but when I attach it to an external hard drive, it will see the drive, read the read in fact. I can see all his word document files, and spreadsheet files, etc. But, when I attempted to select and copy or to even open the file in the application a message reports back stating... can't read the file, a hardware problem occurs when trying to copy it to the computer, or when attempting to open it in Word or Excel, it states the file name is not present or missing can't open? Has anyone seen this type of message before, is there a way to retrieve this data, or can anyone suggest where I can inquire who might have the answer to this blogging question?
Guest Owkmann Posted July 25, 2007 Posted July 25, 2007 Re: Data files seen, but will not allow to copy? Sounds very much like a failed hard drive. Did your customer have backups? "tlc_13200@hotmail.com" <tlc13200hotmailcom@discussions.microsoft.com> wrote in message news:F04CD9F2-C70F-4AB8-B2C2-B60EDBD76EFE@microsoft.com... >I have a strange problem. A customer called me on Monday, visited him. His > hard drive will not boot up, but when I attach it to an external hard > drive, > it will see the drive, read the read in fact. I can see all his word > document > files, and spreadsheet files, etc. But, when I attempted to select and > copy > or to even open the file in the application a message reports back > stating... > can't read the file, a hardware problem occurs when trying to copy it to > the > computer, or when attempting to open it in Word or Excel, it states the > file > name is not present or missing can't open? > > Has anyone seen this type of message before, is there a way to retrieve > this > data, or can anyone suggest where I can inquire who might have the answer > to > this blogging question?
Guest tlc_13200@hotmail.com Posted July 25, 2007 Posted July 25, 2007 Re: Data files seen, but will not allow to copy? No, he hasn't... was wondering if there is a way inside of Windows to retrieve the data without sending it out to someone who will charge him a huge amount of $$$ to extract it? If that is the only way... then that's what I like to know? "Owkmann" wrote: > Sounds very much like a failed hard drive. Did your customer have backups? > > > "tlc_13200@hotmail.com" <tlc13200hotmailcom@discussions.microsoft.com> wrote > in message news:F04CD9F2-C70F-4AB8-B2C2-B60EDBD76EFE@microsoft.com... > >I have a strange problem. A customer called me on Monday, visited him. His > > hard drive will not boot up, but when I attach it to an external hard > > drive, > > it will see the drive, read the read in fact. I can see all his word > > document > > files, and spreadsheet files, etc. But, when I attempted to select and > > copy > > or to even open the file in the application a message reports back > > stating... > > can't read the file, a hardware problem occurs when trying to copy it to > > the > > computer, or when attempting to open it in Word or Excel, it states the > > file > > name is not present or missing can't open? > > > > Has anyone seen this type of message before, is there a way to retrieve > > this > > data, or can anyone suggest where I can inquire who might have the answer > > to > > this blogging question? > > >
Guest Owkmann Posted July 25, 2007 Posted July 25, 2007 Re: Data files seen, but will not allow to copy? Ouch. Okay, check this link for a full list of options: http://ask.metafilter.com/41943/How-can-I-recover-data-from-a-broken-hard-drive "tlc_13200@hotmail.com" <tlc13200hotmailcom@discussions.microsoft.com> wrote in message news:7CA0B5B4-6B2E-4AA5-8F04-BF57C9209E59@microsoft.com... > No, he hasn't... was wondering if there is a way inside of Windows to > retrieve the data without sending it out to someone who will charge him a > huge amount of $$$ to extract it? If that is the only way... then that's > what > I like to know?
Guest Anna Posted July 25, 2007 Posted July 25, 2007 Re: Data files seen, but will not allow to copy? >> "tlc_13200@hotmail.com" <tlc13200hotmailcom@discussions.microsoft.com> >> wrote >> in message news:F04CD9F2-C70F-4AB8-B2C2-B60EDBD76EFE@microsoft.com... >> >I have a strange problem. A customer called me on Monday, visited him. >> >His >> > hard drive will not boot up, but when I attach it to an external hard >> > drive, >> > it will see the drive, read the read in fact. I can see all his word >> > document >> > files, and spreadsheet files, etc. But, when I attempted to select and >> > copy >> > or to even open the file in the application a message reports back >> > stating... >> > can't read the file, a hardware problem occurs when trying to copy it >> > to >> > the >> > computer, or when attempting to open it in Word or Excel, it states the >> > file >> > name is not present or missing can't open? >> > >> > Has anyone seen this type of message before, is there a way to retrieve >> > this >> > data, or can anyone suggest where I can inquire who might have the >> > answer >> > to >> > this blogging question? > "Owkmann" wrote: > >> Sounds very much like a failed hard drive. Did your customer have >> backups? "tlc_13200@hotmail.com" <tlc13200hotmailcom@discussions.microsoft.com> wrote in message news:7CA0B5B4-6B2E-4AA5-8F04-BF57C9209E59@microsoft.com... > No, he hasn't... was wondering if there is a way inside of Windows to > retrieve the data without sending it out to someone who will charge him a > huge amount of $$$ to extract it? If that is the only way... then that's > what > I like to know? First of all, at the very outset one of the first things you or he should do is to clone the problem HDD to another HDD before manipulating the original HDD any further. So at least you'll have some kind of fallback security as you proceed during these troubleshooting routines. Does your customer have an XP installation CD he can work with, or is this an OEM machine with only a recovery/restore CD or partition? Assuming he has the XP installation CD, can he boot to it? If so, has he or have you tried a Repair install of the OS? You say you've installed the problem HDD in a USB external enclosure but failed to access the data that way. What about installing it as an internal secondary HDD in a working machine? Have you tried to access the data that way? Do you have any clue at all as to what might be the problem other than a possibly defective HDD? Was the system working without problems of any sort and then the next moment your customer had an unbootable system on his hands? Any hardware/software changes that might have triggered the problem? Have you used the HDD manufacturer's diagnostic utility to check out the disk? Anna
Guest Patrick Keenan Posted July 25, 2007 Posted July 25, 2007 Re: Data files seen, but will not allow to copy? "tlc_13200@hotmail.com" <tlc13200hotmailcom@discussions.microsoft.com> wrote in message news:7CA0B5B4-6B2E-4AA5-8F04-BF57C9209E59@microsoft.com... > No, he hasn't... was wondering if there is a way inside of Windows to > retrieve the data without sending it out to someone who will charge him a > huge amount of $$$ to extract it? If that is the only way... then that's > what > I like to know? It's not always a good idea to spend much time with failing drives. Attach the drive to another system, and if you can't get data recovery software trial versions to show that the data is recoverable, stop and take it to professionals for an estimate. You can actually make the problem worse, and as the drive degrades the price will rise. Run the drive for the shortest possible time, have everything ready to go. I normally saw prices around $1000 for recovery of 40-gig drives that had failed electrically. HTH -pk > > "Owkmann" wrote: > >> Sounds very much like a failed hard drive. Did your customer have >> backups? >> >> >> "tlc_13200@hotmail.com" <tlc13200hotmailcom@discussions.microsoft.com> >> wrote >> in message news:F04CD9F2-C70F-4AB8-B2C2-B60EDBD76EFE@microsoft.com... >> >I have a strange problem. A customer called me on Monday, visited him. >> >His >> > hard drive will not boot up, but when I attach it to an external hard >> > drive, >> > it will see the drive, read the read in fact. I can see all his word >> > document >> > files, and spreadsheet files, etc. But, when I attempted to select and >> > copy >> > or to even open the file in the application a message reports back >> > stating... >> > can't read the file, a hardware problem occurs when trying to copy it >> > to >> > the >> > computer, or when attempting to open it in Word or Excel, it states the >> > file >> > name is not present or missing can't open? >> > >> > Has anyone seen this type of message before, is there a way to retrieve >> > this >> > data, or can anyone suggest where I can inquire who might have the >> > answer >> > to >> > this blogging question? >> >> >>
Guest tlc_13200@hotmail.com Posted July 26, 2007 Posted July 26, 2007 Re: Data files seen, but will not allow to copy? Thanks Patrick- I seem to agree with your diagnostic... all leads up to the issue of the drive being bad and not functioning as it should. I just wanted to hear from those who have had the same experience as this and perhaps had a solution. But, what Owkmann suggested is worth at least looking at. Anna- not sure how to really answer any further, other than I have only tried it by external adapter (USB) and haven't nor do I wish to insert the recovery or oem disk of the system into his drive until at least we have tried to secure his data... but he's intending to buy a new machine next week anyways when he has all the money gathered up to do so. I was hoping for a second opinion and suggestion on if the scenario has happened to any one else??? Thanks! "Patrick Keenan" wrote: > "tlc_13200@hotmail.com" <tlc13200hotmailcom@discussions.microsoft.com> wrote > in message news:7CA0B5B4-6B2E-4AA5-8F04-BF57C9209E59@microsoft.com... > > No, he hasn't... was wondering if there is a way inside of Windows to > > retrieve the data without sending it out to someone who will charge him a > > huge amount of $$$ to extract it? If that is the only way... then that's > > what > > I like to know? > > It's not always a good idea to spend much time with failing drives. Attach > the drive to another system, and if you can't get data recovery software > trial versions to show that the data is recoverable, stop and take it to > professionals for an estimate. > > You can actually make the problem worse, and as the drive degrades the price > will rise. Run the drive for the shortest possible time, have everything > ready to go. > > I normally saw prices around $1000 for recovery of 40-gig drives that had > failed electrically. > > HTH > -pk > > > > > "Owkmann" wrote: > > > >> Sounds very much like a failed hard drive. Did your customer have > >> backups? > >> > >> > >> "tlc_13200@hotmail.com" <tlc13200hotmailcom@discussions.microsoft.com> > >> wrote > >> in message news:F04CD9F2-C70F-4AB8-B2C2-B60EDBD76EFE@microsoft.com... > >> >I have a strange problem. A customer called me on Monday, visited him. > >> >His > >> > hard drive will not boot up, but when I attach it to an external hard > >> > drive, > >> > it will see the drive, read the read in fact. I can see all his word > >> > document > >> > files, and spreadsheet files, etc. But, when I attempted to select and > >> > copy > >> > or to even open the file in the application a message reports back > >> > stating... > >> > can't read the file, a hardware problem occurs when trying to copy it > >> > to > >> > the > >> > computer, or when attempting to open it in Word or Excel, it states the > >> > file > >> > name is not present or missing can't open? > >> > > >> > Has anyone seen this type of message before, is there a way to retrieve > >> > this > >> > data, or can anyone suggest where I can inquire who might have the > >> > answer > >> > to > >> > this blogging question? > >> > >> > >> > > >
Guest HeyBub Posted July 26, 2007 Posted July 26, 2007 Re: Data files seen, but will not allow to copy? tlc_13200@hotmail.com wrote: > I have a strange problem. A customer called me on Monday, visited > him. His hard drive will not boot up, but when I attach it to an > external hard drive, it will see the drive, read the read in fact. I > can see all his word document files, and spreadsheet files, etc. But, > when I attempted to select and copy or to even open the file in the > application a message reports back stating... can't read the file, a > hardware problem occurs when trying to copy it to the computer, or > when attempting to open it in Word or Excel, it states the file name > is not present or missing can't open? > > Has anyone seen this type of message before, is there a way to > retrieve this data, or can anyone suggest where I can inquire who > might have the answer to this blogging question? Since you can read part of the drive, the drive itself is not croaked. Go for the data recovery software solution first. Easy Recovery Professional has a downloadable scanner that you can run. This scan will tell you what CAN be recovered before you buy the product. We've used the product with great success on both our machines and client's drives. Good luck.
Guest tlc_13200@hotmail.com Posted July 26, 2007 Posted July 26, 2007 Re: Data files seen, but will not allow to copy? Thanks HEYBUB- I will offer that to my client when we build his new system, and perhaps he will like the idea if the price is reasonable for him. I suppose the link was mentioned above in this post... I believe I read that. Thanx - "HeyBub" wrote: > tlc_13200@hotmail.com wrote: > > I have a strange problem. A customer called me on Monday, visited > > him. His hard drive will not boot up, but when I attach it to an > > external hard drive, it will see the drive, read the read in fact. I > > can see all his word document files, and spreadsheet files, etc. But, > > when I attempted to select and copy or to even open the file in the > > application a message reports back stating... can't read the file, a > > hardware problem occurs when trying to copy it to the computer, or > > when attempting to open it in Word or Excel, it states the file name > > is not present or missing can't open? > > > > Has anyone seen this type of message before, is there a way to > > retrieve this data, or can anyone suggest where I can inquire who > > might have the answer to this blogging question? > > Since you can read part of the drive, the drive itself is not croaked. > > Go for the data recovery software solution first. > > Easy Recovery Professional has a downloadable scanner that you can run. This > scan will tell you what CAN be recovered before you buy the product. We've > used the product with great success on both our machines and client's > drives. > > Good luck. > > >
Guest Gary S. Terhune Posted July 26, 2007 Posted July 26, 2007 Re: Data files seen, but will not allow to copy? For file recovery, I suggest RTT's R-Studio. http://www.data-recovery-software.net/. *Very* good and their trial will let you see what can be recovered before purchasing. -- Gary S. Terhune MS-MVP Shell/User http://www.grystmill.com "tlc_13200@hotmail.com" <tlc13200hotmailcom@discussions.microsoft.com> wrote in message news:5F047B79-42F3-4C7E-9EAE-F26A51F5942B@microsoft.com... > Thanks HEYBUB- > > I will offer that to my client when we build his new system, and perhaps > he > will like the idea if the price is reasonable for him. > > I suppose the link was mentioned above in this post... I believe I read > that. > > Thanx - > > "HeyBub" wrote: > >> tlc_13200@hotmail.com wrote: >> > I have a strange problem. A customer called me on Monday, visited >> > him. His hard drive will not boot up, but when I attach it to an >> > external hard drive, it will see the drive, read the read in fact. I >> > can see all his word document files, and spreadsheet files, etc. But, >> > when I attempted to select and copy or to even open the file in the >> > application a message reports back stating... can't read the file, a >> > hardware problem occurs when trying to copy it to the computer, or >> > when attempting to open it in Word or Excel, it states the file name >> > is not present or missing can't open? >> > >> > Has anyone seen this type of message before, is there a way to >> > retrieve this data, or can anyone suggest where I can inquire who >> > might have the answer to this blogging question? >> >> Since you can read part of the drive, the drive itself is not croaked. >> >> Go for the data recovery software solution first. >> >> Easy Recovery Professional has a downloadable scanner that you can run. >> This >> scan will tell you what CAN be recovered before you buy the product. >> We've >> used the product with great success on both our machines and client's >> drives. >> >> Good luck. >> >> >>
Guest tlc_13200@hotmail.com Posted July 28, 2007 Posted July 28, 2007 Re: Data files seen, but will not allow to copy? Thanks Gary- I will offer it to my client when I see him and see if he's interested in this product. Davd - "Gary S. Terhune" wrote: > For file recovery, I suggest RTT's R-Studio. > http://www.data-recovery-software.net/. *Very* good and their trial will let > you see what can be recovered before purchasing. > > -- > Gary S. Terhune > MS-MVP Shell/User > http://www.grystmill.com > > "tlc_13200@hotmail.com" <tlc13200hotmailcom@discussions.microsoft.com> wrote > in message news:5F047B79-42F3-4C7E-9EAE-F26A51F5942B@microsoft.com... > > Thanks HEYBUB- > > > > I will offer that to my client when we build his new system, and perhaps > > he > > will like the idea if the price is reasonable for him. > > > > I suppose the link was mentioned above in this post... I believe I read > > that. > > > > Thanx - > > > > "HeyBub" wrote: > > > >> tlc_13200@hotmail.com wrote: > >> > I have a strange problem. A customer called me on Monday, visited > >> > him. His hard drive will not boot up, but when I attach it to an > >> > external hard drive, it will see the drive, read the read in fact. I > >> > can see all his word document files, and spreadsheet files, etc. But, > >> > when I attempted to select and copy or to even open the file in the > >> > application a message reports back stating... can't read the file, a > >> > hardware problem occurs when trying to copy it to the computer, or > >> > when attempting to open it in Word or Excel, it states the file name > >> > is not present or missing can't open? > >> > > >> > Has anyone seen this type of message before, is there a way to > >> > retrieve this data, or can anyone suggest where I can inquire who > >> > might have the answer to this blogging question? > >> > >> Since you can read part of the drive, the drive itself is not croaked. > >> > >> Go for the data recovery software solution first. > >> > >> Easy Recovery Professional has a downloadable scanner that you can run. > >> This > >> scan will tell you what CAN be recovered before you buy the product. > >> We've > >> used the product with great success on both our machines and client's > >> drives. > >> > >> Good luck. > >> > >> > >> > > >
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