Guest tlc_13200@hotmail.com Posted July 26, 2007 Posted July 26, 2007 My customer writes me with an error which is constantly there. She writes: "A message comes on the screen after booting up. This message has a large red X in a cricle. In bold letters it says Windows-No disk Then below that it says Exception processing message c00000013 paramets and then three sets of numbers all beginning with 75. Below that are three buttons which state: Cancel, Try Again, Continue. None of these buttons work and the message stays in the middle of the screen. If I shut down the computer and then re-boot the message returns! Now what is the problem?" Not sure what is happening here, or she isn't explaining anything correctly to give me some idea what she is trying to tell me... but it's from her own words. Anyone have any idea what she is trying to say, and what seems to be her problem, if it's a hardware issue or software issue? In meanwhile, I am having her try a restore point to see if it changes her situation... being hopefull at times it could affect the system? But, I am open to any ideas one may have? Thanks!
Guest Brian A. Posted July 26, 2007 Posted July 26, 2007 Re: Red error pops up? "tlc_13200@hotmail.com" <tlc13200hotmailcom@discussions.microsoft.com> wrote in message news:CB7136D9-0CFD-4561-8A40-4AA7B58F6159@microsoft.com... > My customer writes me with an error which is constantly there. She writes: > > "A message comes on the screen after booting up. This message has a large > red X in a cricle. In bold letters it says Windows-No disk Then below that > it says Exception processing message c00000013 paramets and then three sets > of numbers all beginning with 75. Below that are three buttons which state: > Cancel, Try Again, Continue. None of these buttons work and the message > stays in the middle of the screen. If I shut down the computer and then > re-boot the message returns! Now what is the problem?" > > Not sure what is happening here, or she isn't explaining anything correctly > to give me some idea what she is trying to tell me... but it's from her own > words. Anyone have any idea what she is trying to say, and what seems to be > her problem, if it's a hardware issue or software issue? > > In meanwhile, I am having her try a restore point to see if it changes her > situation... being hopefull at times it could affect the system? But, I am > open to any ideas one may have? > > Thanks! > Compromised machine. Run a full system virus scan with fully up-to-date definitions. **It is very important to run the update for each program before running the app/s to be sure you have the latest definitions.** Run the programs in Safe Mode after assuring you have shut down all running tasks except explorer or systray and all apps are fully up to date. Remove your Temp Internet files: Right click IE. Under the General tab click Delete Files, put a check in Delete all Offline..., click OK and close when finished. Delete all files in c:\windows\temp. Download/run Cool Web Shredder from: http://www.intermute.com/products/cwshredder.html For Info on Cool Web Search variants: http://www.richardthelionhearted.com/~merijn/cwschronicles.html Download/install/run Ad-Aware SE to detect/rid of any other parasites/spyware that may be installed. It can be obtained free from: http://www.lavasoftusa.com/ After installing Ad-Aware, open it and click on the ref update to get the latest up-to-date ref file, then run Ad-Aware and delete everything it finds. Download/install/run Spybot - Search & Destroy: http://security.kolla.de/index.php?lang=en&page=download Run it at it's default settings until you learn an know more about it. Spybot S&D is more of an advanced users tool and changing from the default settings can be dangerous to the novice user. Items found in the default settings that are RED can usually be safely removed. If you are unsure of a found item, do not remove it and ask for help. If you still have problems, download/run HijackThis from: http://www.richardthelionhearted.com/~merijn/downloads.html http://majorgeeks.com/downloads31.html Copy HJT to it's own folder, this is where the log files will be saved. Run HJT in Normal Mode. Do not remove anything with it until you get advice on what to remove, HJThis will list many apps that are needed along with the bad ones. Removing items listed hap-hazardly without knowing what they are can/will create a royal mess. Read the quick start here on how to create a log file that can be copied/pasted into a forum that can provide assistance on removal of unwanted pests. http://mjc1.com/mirror/hjt/#quick Then post the logs to an appropriate forum where they specialize in spyware/hijacker removal. Please read any sticky notes for proper posting which are most commonly posted first at the top in each specific forum. Read any information under each forum category name for information on what that particular one is used for, look for the proper one that you post logs to. http://forums.spywareinfo.com/ http://aumha.net/ http://forum.aumha.org/ After running the above and assuring you have a clean machine: It’s also a good idea to have a HOSTS file to block bad sites, scroll to HOSTS File Manager here: http://www.mvps.org/PracticallyNerded/Software.htm Download/install/run SpywareBlaster which stops the bad boys before they even get a chance to install: http://www.javacoolsoftware.com/spywareblaster.html -- Brian A. Sesko { MS MVP_Shell/User } Conflicts start where information lacks. http://basconotw.mvps.org/ Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm How to ask a question: http://support.microsoft.com/kb/555375
Guest tlc_13200@hotmail.com Posted July 26, 2007 Posted July 26, 2007 Re: Red error pops up? Thanks Brian- She has some of these softwares already installed, not everything of course... but I will advise her. Thanks "Brian A." wrote: > "tlc_13200@hotmail.com" <tlc13200hotmailcom@discussions.microsoft.com> wrote in > message news:CB7136D9-0CFD-4561-8A40-4AA7B58F6159@microsoft.com... > > My customer writes me with an error which is constantly there. She writes: > > > > "A message comes on the screen after booting up. This message has a large > > red X in a cricle. In bold letters it says Windows-No disk Then below that > > it says Exception processing message c00000013 paramets and then three sets > > of numbers all beginning with 75. Below that are three buttons which state: > > Cancel, Try Again, Continue. None of these buttons work and the message > > stays in the middle of the screen. If I shut down the computer and then > > re-boot the message returns! Now what is the problem?" > > > > Not sure what is happening here, or she isn't explaining anything correctly > > to give me some idea what she is trying to tell me... but it's from her own > > words. Anyone have any idea what she is trying to say, and what seems to be > > her problem, if it's a hardware issue or software issue? > > > > In meanwhile, I am having her try a restore point to see if it changes her > > situation... being hopefull at times it could affect the system? But, I am > > open to any ideas one may have? > > > > Thanks! > > > > Compromised machine. > > Run a full system virus scan with fully up-to-date definitions. > > **It is very important to run the update for each program before running the app/s > to be sure you have the latest definitions.** > Run the programs in Safe Mode after assuring you have shut down all running tasks > except explorer or systray and all apps are fully up to date. > Remove your Temp Internet files: Right click IE. Under the General tab click Delete > Files, put a check in Delete all Offline..., click OK and close when finished. > Delete all files in c:\windows\temp. > > Download/run Cool Web Shredder from: > http://www.intermute.com/products/cwshredder.html > > For Info on Cool Web Search variants: > http://www.richardthelionhearted.com/~merijn/cwschronicles.html > > Download/install/run Ad-Aware SE to detect/rid of any other parasites/spyware that > may be installed. It can be obtained free from: > http://www.lavasoftusa.com/ > After installing Ad-Aware, open it and click on the ref update to get the latest > up-to-date ref file, then run Ad-Aware and delete everything it finds. > > Download/install/run Spybot - Search & Destroy: > http://security.kolla.de/index.php?lang=en&page=download > Run it at it's default settings until you learn an know more about it. Spybot S&D > is more of an advanced users tool and changing from the default settings can be > dangerous to the novice user. Items found in the default settings that are RED can > usually be safely removed. If you are unsure of a found item, do not remove it and > ask for help. > > If you still have problems, download/run HijackThis from: > http://www.richardthelionhearted.com/~merijn/downloads.html > http://majorgeeks.com/downloads31.html > > Copy HJT to it's own folder, this is where the log files will be saved. Run HJT in > Normal Mode. > Do not remove anything with it until you get advice on what to remove, HJThis will > list many apps that are needed along with the bad ones. Removing items listed > hap-hazardly without knowing what they are can/will create a royal mess. Read the > quick start here on how to create a log file that can be copied/pasted into a forum > that can provide assistance on removal of unwanted pests. > http://mjc1.com/mirror/hjt/#quick > > Then post the logs to an appropriate forum where they specialize in > spyware/hijacker removal. Please read any sticky notes for proper posting which are > most commonly posted first at the top in each specific forum. Read any information > under each forum category name for information on what that particular one is used > for, look for the proper one that you post logs to. > http://forums.spywareinfo.com/ > http://aumha.net/ > http://forum.aumha.org/ > > After running the above and assuring you have a clean machine: > It’s also a good idea to have a HOSTS file to block bad sites, scroll to HOSTS File > Manager here: > http://www.mvps.org/PracticallyNerded/Software.htm > > Download/install/run SpywareBlaster which stops the bad boys before they even get a > chance to install: > http://www.javacoolsoftware.com/spywareblaster.html > > -- > > Brian A. Sesko { MS MVP_Shell/User } > Conflicts start where information lacks. > http://basconotw.mvps.org/ > > Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm > How to ask a question: http://support.microsoft.com/kb/555375 > > >
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