Itunes will not work on my XP SP2

[Guest paintedrider]

Was having some "freezing" problems on computer. Took back parts provder to

have it tested. Thru everything but the kitchen sink at it and could not

replicate the errors. Said "all is good, take it home". Now my itunes and

quicktime will not work. Keep getting an error message and a request to send

to MS. When we check the error message it say's it's trying to run on

Windows NT!

 

Keep removing, deleting, rebooting, re-downloading to no avail. Used to

work, now it doesn't!

 

Anyone else having any great ideas on how I can get itunes to function.

BTW, I have the disk for an earlier version that came with my ipod. Can't

get that to work either now!

 

Short of re-installing my operating system, I'm at a loss.

--

Julie

[Guest R. McCarty]

Re: Itunes will not work on my XP SP2

 

One standard procedure would be to uninstall iTunes and QuickTime.

Also there are several Profile specific folders that hold options and data

about iTunes in \Documents and Settings\'YourLoginName'\Application

Data\Apple Computer

that would need to be removed as well. Just uninstalling iTunes does

not remove the profile specific folders so your problem may reside with

those folders.

 

Another aspect to the problem is the more you do to resolve it, the more

complex the final solution becomes. If possible it is advisable to do a

system restore back to a time before you started your efforts to fix iTunes

and start over uninstalling & removing profile specific settings.

 

 

"paintedrider" <paintedrider@discussions.microsoft.com> wrote in message

news:943C8495-FF54-4856-9E4C-6E64D1DE9036@microsoft.com...

> Was having some "freezing" problems on computer. Took back parts provder

> to

> have it tested. Thru everything but the kitchen sink at it and could not

> replicate the errors. Said "all is good, take it home". Now my itunes

> and

> quicktime will not work. Keep getting an error message and a request to

> send

> to MS. When we check the error message it say's it's trying to run on

> Windows NT!

>

> Keep removing, deleting, rebooting, re-downloading to no avail. Used to

> work, now it doesn't!

>

> Anyone else having any great ideas on how I can get itunes to function.

> BTW, I have the disk for an earlier version that came with my ipod. Can't

> get that to work either now!

>

> Short of re-installing my operating system, I'm at a loss.

> --

> Julie