Sound problems.. and PC seems to be dying

ckrono · June 4, 2008

hello to whoever that can help, yesterday i was playing some computer games when suddenly my PC rebooted on its own, making some whirring sounds which i cant find the source (might be cpu). after the reboot i tried to start my game (Warcraft 3) and it gave me this : "Unable to initialise base sound ...." something like that.

then i closed my game, and another error msg popped up. it says "GenericHost....encountered an error..needs to close..and i read the technical info and it wrote something about svchost and something like those. and when i use firefox, some flash-type objects dont load, reports went like these " SQL Server does not exist or access denied.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below. Stack Trace:

[sqlException: SQL Server does not exist or access denied.]

System.Data.SqlClient.ConnectionPool.GetConnection(Boolean& isInTransaction) +552

System.Data.SqlClient.SqlConnectionPoolManager.GetPooledConnection(SqlConnectionString options, Boolean& isInTransaction) +372

System.Data.SqlClient.SqlConnection.Open() +383

maplesea.intro.news.newsdetails.Page_Load(Object sender, EventArgs e) +75

System.Web.UI.Control.OnLoad(EventArgs e) +67

System.Web.UI.Control.LoadRecursive() +35

System.Web.UI.Page.ProcessRequestMain() +750

Version Information: Microsoft .NET Framework Version:1.1.4322.2407; ASP.NET Version:1.1.4322.2407

and i also couldnt detect my speakers (Creative Inspire 2.1 2400). i tried Add Hardware but it said all audio codecs work perfectly fine. and when i press keys on my keyboard too hard, the computer reboots again.

could someone identify the problem for me? im at a loss on what to do.

any help, or clues to my PC's problem would be greatly appreciated.

thanks !

maynardvdm · June 4, 2008

Hi

Welcome to Extreme Tech Support - Free PC Help.

Try these scans first to eliminate malware as the cause of your problem and after that if it is still the same we will give further instructions.

Your computer could be infected with Malware.

Malware is software designed to infiltrate or damage a computer system without the owner's informed consent.

It is a combination of the words malicious and software.

The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code.

Required Cleanup Steps
1. Disable the Spybot Search & Destroy TEA TIMER if enabled
2. Run a Temporary file and cache cleaner (ATF)
3. Run 2 Anti-Malware scanners
4. Run an Online Anti-Virus / Anti-Malware Scanner
5. Clear out old System Restore points
6. If continued Malware type activity is present you may be asked to post a TrendMicro™ HijackThis™ Log file

The reason to run multiple scanners is to ensure that no single scanner is missing something.

The time it takes will vary depending on your system and your internet connection speed.

Typically the SUPERAntiSpyware and Malwarebytes scanners will take between 10 to 90 minutes.

The ESET online scan should take between 1 to 3 hours.

In most cases, these scans will suffice to clean and disinfect your computer.

Heavily infected systems or slower PCs can take much longer to scan and clean.

For best results print the following instructions and bookmark this Web page

To keep this guide printer-friendly, use your cursor to highlight the contents below.

From your browser select File - Print and in the printer dialog box under "Print range"

click the

Selection

choice to print out these instructions for removal of malware.

http://kixhelp.com/wr/images-freepchelp/printer-selection.gif

__________________________________________________

STEP 1

Disable Spybot Search & Destroys' TEA TIMER: (if installed)
1. Run Spybot-S&D in Advanced Mode.
2. If it is not already set to do this Go to the Mode menu select "Advanced Mode"
3. On the left hand side, Click on Tools
4. Then click on the Resident Icon in the List
5. Uncheck "Resident TeaTimer" and OK any prompts.
6. Restart your computer.

__________________________________________________

STEP 2

Follow these instructions carefully.
Download ATF-Cleaner from
Snapfiles.com
to remove un-needed temporary files from your computer that may contain malware.
You can also download it from
Majorgeeks.com
When you run ATF-Cleaner, check the items as shown below for Main.
For FireFox, be sure to click on the FireFox tab on top and check the items as shown below for FireFox
NOTE:
If you don't have FireFox or Opera installed then they will be grayed out and can be ignored
Then click on "Empty Selected".

http://kixhelp.com/wr/images-freepchelp/atf-cleaner01.gif

.

http://kixhelp.com/wr/images-freepchelp/atf-cleaner02.gif

__________________________________________________

STEP 3

Install and run the free version (not the Professional version) of SUPERAntiSpyware from
SUPERAntiSpyware.com
- Accept any prompts to allow SUPERAntiSpyware to install the latest rules and infection definition files.
- You do not have to send them your e-mail address, just click next.
- You can leave the automated check for updates on.
- You can uncheck "Send a diagnostic report to research center" if you don't want to send the information.
- DO NOT
  allow SUPERAntiSpyware to protect your Home Page settings.
- On the
  Top Left
  select the
  Scan your computer
  button.
- Make sure there is a CHECK MARK on all
  Fixed Drives
  .
- Click "Perform a Complete Scan". Click "Next" to Repair issues found and reboot the computer when prompted to do so.

__________________________________________________

STEP 4

Install and run
Malwarebytes' Anti-Malware
from
Malwarebytes - (direct download)
- Accept all defaults for the installer
- Allow the program to update the definitions
- Click on the
  Quick Scan
  and click Next.
- If any items are found allow it to clean them and then Reboot your computer.

__________________________________________________

STEP 5

Run an online scan with ESET from
Free Virus Scan: Use ESET's Online Antivirus Scanner
- You
  must
  use Internet Explorer for this online scan. FireFox, Opera, etc will not work for this scan.
- If your computer is running Window's Vista, then you
  must first
  start Internet Explorer as an Administrator. To do so, right-click on the
  Internet Explorer
  icon in the Start Menu and select "
  Run as administrator
  " from the popup context menu.
- Accept the terms and click "Start".
- Once the scanner is ready, check "Remove found threats" AND "Scan unwanted applications".
- Click "Start" to begin the scan.
- When completed restart your computer

__________________________________________________

Make sure your internet firewall security is enabled, and then please return to

Extreme Tech Support - Free PC Help

and tell us how the computer seems to be operating.

At that time, you will receive instructions to assist you in removing malicious programs from your Add/Remove program list if warranted.

If required this is the download link for

TrendMicro™ HijackThis™

Unless instructed to by the Technician helping you then do not download this tool.

Once you and the Technician agree that your system appears to be clean then you should delete all your System Restore points and recreate a new one.

Please follow the instructions here

How to turn off and turn on System Restore in Windows XP

How to turn off and turn on System Restore in Windows Vista

ckrono · June 4, 2008

Dear maynardvdm,

I have done the necessary steps recommended by you a while ago. I found some trojans and adware in my computer, and have removed them. I also rebooted my computer. After rebooting I immediately played a song and the sound came out fine. But after a few minutes an error message popped out. It is the same one as before.

"Generic Host Services for Win32 Services has encountered an error and needs to close. We apologise for the inconvenience caused."

I closed the message, and found out that my audio device (speakers) could not be found on the computer. I cannot play the songs anymore. I also cant play any videos as my speaker has the error.

Could you help rectify this speaker problem? And I thank you for the Malware check recommendation as my computer is speedy again.

All thats left is my speaker's problem. Hope you can help me out. Thanks!

maynardvdm · June 4, 2008

Hi

Go to Start then Run and type devmgmt.msc in the box and press enter.

Look under audio devices and tell us if there is any that has a yellow ! or red x.

ckrono · June 4, 2008

Yes, there is one, but it does not belong to Sound Devices (as I dont have that in the management screen).

There is only one yellow ! that I located, it belongs to Other Devices > PCI Simple Communications Controller.

maynardvdm · June 4, 2008

Ok we will look at that. But do the following first:

Please download the latest version of HijackThis from Trend Micro and click on Download Hijack This Installer and save it to your desktop.

Doubleclick HJTInstall.exe to install HijackThis.
By default it will install to C:\Program Files\Trend Micro\HijackThis .
Click on Install.
It will create a HijackThis icon on the desktop.
Once installed, it will launch Hijackthis.
Click on the Do a system scan and save a logfile button. It will scan and the log should open in Notepad. Include this log in your next reply.

Notes:

Do not use the AnalyseThis button, its findings are dangerous if misinterpreted.

Do not have Hijackthis fix anything yet. Most of what it finds will be harmless, or required for your computer to run like it should.

ckrono · June 4, 2008

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 4:34:59 PM, on 6/4/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16640)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\ctfmon.exe

C:\WINDOWS\system32\RUNDLL32.EXE

C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Windows Live\Messenger\msnmsgr.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: Megaupload Toolbar - {4E7BD74F-2B8D-469E-CCB0-B130EEDBE97C} - C:\PROGRA~1\MEGAUP~1\MEGAUP~1.DLL

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O3 - Toolbar: &Hans TTS - {4647E382-520B-11D2-A0D0-004033D0645D} - C:\Program Files\Creative\HansVision\HansTools\HansTTS\plugin\mybands.dll

O3 - Toolbar: Megaupload Toolbar - {4E7BD74F-2B8D-469E-CCB0-B130EEDBE97C} - C:\PROGRA~1\MEGAUP~1\MEGAUP~1.DLL

O4 - HKLM\..\Run: [iMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32

O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC

O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit

O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"

O4 - HKCU\..\Run: [sUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O14 - IERESET.INF: START_PAGE_URL=http://sg.yahoo.com/

O15 - ESC Trusted Zone: http://*.update.microsoft.com

O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) - http://www.eset.eu/buxus/docs/OnlineScanner.cab

O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab

O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

--

End of file - 4311 bytes

done, heres the log file u requested.

maynardvdm · June 4, 2008

Ok i dont see any nastys (But i just want one of the experts to confirm)

While we wait do you have the latest drivers installed for your sound card?

ckrono · June 4, 2008

I was told about updating them but I dont have a clue to find them as I dont have my speaker's instruction manuals and CD disk (everything was thrown away except my speakers). My speaker's make is Creative Inspire 2.1 2400 as it says on the speakers, but I cant find its latest drivers. Could you teach me how ?

maynardvdm · June 4, 2008

Ok no problem.

That is the speakers we need to know what sound card you have.

This program will help: AIDA32 Download from Major Geeks

Download and run this and tell us what it says by Audio or sound card.

ckrono · June 4, 2008

Im not sure how to use this but I clicked on multimedia and it shows Windows Audio, PCI/PnP Audio, ACM, VCM. Does that help ?

ckrono · June 4, 2008

Multimedia - Audio Adapter - VIA AC'97 Audio Controller.

Does that help

RandyL · June 4, 2008

Hi ckrono;

What version of Windows do you have?

ckrono · June 4, 2008

I stated it in my first post - Windows XP

maynardvdm · June 4, 2008

Hi you can try these drivers but i think it might be the same as what you already have

Realtek

Download the one for Windows XP.

Tell me if the link doesnt work.

RandyL · June 4, 2008

Sorry if I missed your version of Windows ckrono. I hadn't actually located the different set of drivers available to you. When searching for drivers the exact versions of Windows is sometimes needed. XP or XP Pro. 32 bit or 64 bit for instance. Hang in there.

June 4, 2008

That HJT log is incomplete ckrono please submit a full log.

ckrono · June 4, 2008

Ah thanks, and to maynardvdm, I have installed those Realtek drivers as you taught. Didnt work, the error message "Generic Host Process has encountered an error and needs to close." and the driver : Realtek AC'97 audio driver doesnt work. It gives out a Code 10 error message. The current problems are these two. thanks maynardvdm and RandyL for staying with me so long to help me !

ckrono · June 4, 2008

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 7:03:42 PM, on 6/4/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16640)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\ctfmon.exe

C:\WINDOWS\system32\RUNDLL32.EXE

C:\WINDOWS\SOUNDMAN.EXE

C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\WINDOWS\system32\rundll32.exe

C:\WINDOWS\system32\wuauclt.exe

C:\WINDOWS\System32\svchost.exe

C:\PROGRA~1\MOZILL~1\FIREFOX.EXE