Unidentified network - local only

[maineieg]

Hi there.

 

I am having a very big problem connecting to the internet via my Belkin router.

 

One morning it was fine i logged off like normal and went to work, got home and now it just says unidentified network- local only.

 

I have 3 other devices going though the router they are:

Laptop- wireless

Nintendo Wii- wireless

Playstation 3 - wired

They are all connecting fine.

 

I tried to plug my ethernet cable directly into my modem but still no luck.

at the moment i am connecting though my modem via USB.

 

I have uninstalled norten anti-virus

 

Restored my pc to factory settings

 

spent hours on the phone to belkin, who said it is a issue with my tcp/ip stack. Now i only got the pc a month ago so i thought i would ring my manufactuer. they told me it is a software issue and i had to call their tech support team, which at £1 a min i declined.

 

Wondered is i get get some help here. if you need any addtional info just ask me thank you

[maynardvdm]

Hi

 

Welcome to Extreme Tech Support - Free PC Help.

 

Go to Start then Run type cmd and press enter

 

In that DOS-like screen type ipconfig /all and enter.

 

Post back what it says there.

 

Also just check this:

 

Go to Control Panel and doubleclick Network Connections

 

Rightclick on Local Area Connection and select Properties

 

Click on TCP/IP and click on Properties

 

Make sure it is on Automatic

[maineieg]

i made sure it was automatic mate. here is the full reading from the cmd screen

 

 

Microsoft Windows [Version 6.0.6000]

Copyright © 2006 Microsoft Corporation. All rights reserved.

C:\Users\Jermaine>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Jermaine-PC

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : USB Cable Modem 351000

Physical Address. . . . . . . . . : 00-14-A4-B3-C7-E9

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Link-local IPv6 Address . . . . . : fe80::2889:8d06:ea80:bfb3%9(Preferred)

IPv4 Address. . . . . . . . . . . : 86.14.217.202(Preferred)

Subnet Mask . . . . . . . . . . . : 255.255.252.0

Lease Obtained. . . . . . . . . . : 05 June 2008 15:17:18

Lease Expires . . . . . . . . . . : 10 June 2008 22:34:50

Default Gateway . . . . . . . . . : 86.14.216.1

DHCP Server . . . . . . . . . . . : 62.252.64.23

DHCPv6 IAID . . . . . . . . . . . : 218109092

DNS Servers . . . . . . . . . . . : 194.168.4.100

194.168.8.100

NetBIOS over Tcpip. . . . . . . . : Disabled

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : SiS191 Ethernet Controller

Physical Address. . . . . . . . . : 00-1C-25-8A-2C-CD

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Link-local IPv6 Address . . . . . : fe80::b03f:5172:eb7d:404e%8(Preferred)

Autoconfiguration IPv4 Address. . : 169.254.64.78(Preferred)

Subnet Mask . . . . . . . . . . . : 255.255.0.0

Default Gateway . . . . . . . . . :

DHCPv6 IAID . . . . . . . . . . . : 134218092

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

fec0:0:0:ffff::2%1

fec0:0:0:ffff::3%1

NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft ISATAP Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Link-local IPv6 Address . . . . . : fe80::5efe:169.254.64.78%16(Preferred)

Default Gateway . . . . . . . . . :

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

fec0:0:0:ffff::2%1

fec0:0:0:ffff::3%1

NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : isatap.{8322473F-E95F-43F6-8C16-75D2B8AD9

C97}

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Link-local IPv6 Address . . . . . : fe80::200:5efe:86.14.217.202%12(Preferred

)

Default Gateway . . . . . . . . . :

DNS Servers . . . . . . . . . . . : 194.168.4.100

194.168.8.100

NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : 6TO4 Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Temporary IPv6 Address. . . . . . : 2002:560e:d9ca::560e:d9ca(Preferred)

Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301

DNS Servers . . . . . . . . . . . : 194.168.4.100

194.168.8.100

NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 10:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : 02-00-54-55-4E-01

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

IPv6 Address. . . . . . . . . . . : 2001:0:d5c7:a2ca:412:2946:a9f1:2635(Prefe

rred)

Link-local IPv6 Address . . . . . : fe80::412:2946:a9f1:2635%10(Preferred)

Default Gateway . . . . . . . . . :

NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\Jermaine>

[maynardvdm]

Are you using Windows Vista?

[maineieg]

yes sir vista premium

[maynardvdm]

Looks like this is common on Vista Premium.

 

Do you also use Norton Antivirus?

 

I'll do some more research. The network specialist's will also be online shortly.

[maineieg]

i did have norton but i uninstalled it.

[maynardvdm]

Did you use the Norton Removal Tool or Add/Remove Programs to uninstall it?

 

Download and run the Norton Removal Tool

 

I see in some cases it was Norton related and other cases it is to do with the User Account Control(UAC) in Vista but all of them are different.

[maineieg]

did that with the norton mate still no luck

[maynardvdm]

OK. Try this:

 

Open the properties of the LAN.

 

Clear the check box next to the Internet Protocol version 6 (TCP/IPv6) component in the list under This connection uses the following items.

[maineieg]

done that still no good i'm afraid

[maynardvdm]

Mmmmmm

 

Go to Start then Run and type in cmd and press enter

 

Now type: netsh and press enter and then type wlan and enter

 

note: you may have to type show all after wlan

 

tell me what it says there.

Edited June 5, 2008 by maynardvdm

[maineieg]

Microsoft Windows [Version 6.0.6000]

Copyright © 2006 Microsoft Corporation. All rights reserved.

C:\Users\Jermaine>netsh

netsh>wlan

netsh wlan>show all

Wireless System Information Summary

(Time: 06/06/2008 01:23:16)

 

=======================================================================

============================== SHOW DRIVERS ===========================

=======================================================================

The Wireless AutoConfig Service (wlansvc) is not running.

=======================================================================

============================= SHOW INTERFACES =========================

=======================================================================

The Wireless AutoConfig Service (wlansvc) is not running.

=======================================================================

============================= SHOW SETTINGS ===========================

=======================================================================

The Wireless AutoConfig Service (wlansvc) is not running.

=======================================================================

============================== SHOW FILTERS ===========================

=======================================================================

The Wireless AutoConfig Service (wlansvc) is not running.

=======================================================================

=========================== SHOW CREATEALLUSER ========================

=======================================================================

 

=======================================================================

============================= SHOW PROFILES ===========================

=======================================================================

The Wireless AutoConfig Service (wlansvc) is not running.

=======================================================================

========================== SHOW PROFILES NAME=* =======================

=======================================================================

The Wireless AutoConfig Service (wlansvc) is not running.

=======================================================================

======================= SHOW NETWORKS MODE=BSSID ======================

=======================================================================

The Wireless AutoConfig Service (wlansvc) is not running.

netsh wlan>

[Tony D]

Go to Start then Run type cmd and press enter

 

In that DOS-like screen type ipconfig /renew and press enter.

 

What happens?

[maineieg]

Microsoft Windows [Version 6.0.6000]

Copyright © 2006 Microsoft Corporation. All rights reserved.

C:\Users\Jermaine>ipconfig /renew

Windows IP Configuration

 

 

 

 

 

this is all its comes up with mate

[maineieg]

sorry my ,istake did,nt realise i had to wait it came up with this

 

 

 

Microsoft Windows [Version 6.0.6000]

Copyright © 2006 Microsoft Corporation. All rights reserved.

C:\Users\Jermaine>ipconfig /renew

Windows IP Configuration

An error occurred while renewing interface Local Area Connection : unable to con

tact your DHCP server. Request has timed out.

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . :

Link-local IPv6 Address . . . . . : fe80::2889:8d06:ea80:bfb3%9

IPv4 Address. . . . . . . . . . . : 86.14.217.202

Subnet Mask . . . . . . . . . . . : 255.255.252.0

Default Gateway . . . . . . . . . : 86.14.216.1

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :

Autoconfiguration IPv4 Address. . : 169.254.64.78

Subnet Mask . . . . . . . . . . . : 255.255.0.0

Default Gateway . . . . . . . . . :

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . :

Link-local IPv6 Address . . . . . : fe80::5efe:169.254.64.78%13

Default Gateway . . . . . . . . . :

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :

Link-local IPv6 Address . . . . . : fe80::200:5efe:86.14.217.202%11

Default Gateway . . . . . . . . . :

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :

Temporary IPv6 Address. . . . . . : 2002:560e:d9ca::560e:d9ca

Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

C:\Users\Jermaine>

[Tony D]

An error occurred while renewing interface Local Area Connection : unable to con

tact your DHCP server. Request has timed out.

 

There's the problem. If you tried this using the wireless connection, try it with a know good Ethernet cable connected to the router.

 

by the way - did you power down the router for 15 seconds or so? Might be worth a try.

[maineieg]

i have tried to use another cable one i know works and know luck . i connect thogh a wire on this pc i don't have wireless mate

[maineieg]

oh and i powered down my router and reset it

[maynardvdm]

i have tried to use another cable one i know works and know luck . i connect thogh a wire on this pc i don't have wireless mate

 

Sorry about the wlan suggestion i thought you had wireless.

 

My mistake :)

[Tony D]

You're doing the right things, but for some reason your Vista machine and router are no longer communicating. Did you restart the computer?

 

Long shot - Try right clicking on My Computer, go to Properties, Device Manager - make sure there are no red or yellow error marks associated with any device. Also check to see that your wireless and wired network connections are listed in there.

[Tony D]

I'll bet if you do an ipconfig /release you will get an error. Let me know.

[maineieg]

Microsoft Windows [Version 6.0.6000]

Copyright © 2006 Microsoft Corporation. All rights reserved.

C:\Users\Jermaine>ipconfig /release

The requested operation requires elevation.

C:\Users\Jermaine>

 

and i have 1 yellow flag next to USB CF reader

[Tony D]

Turn your UAC off. To disable UAC open the Control Panel/User Accounts then click Turn User Account Control on or off. Uncheck the box. Click OK.

 

Then try an ipconfig /release again.

[maineieg]

Microsoft Windows [Version 6.0.6000]

Copyright © 2006 Microsoft Corporation. All rights reserved.

C:\Users\Jermaine>ipconfig /release

Windows IP Configuration

 

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . :

Link-local IPv6 Address . . . . . : fe80::2889:8d06:ea80:bfb3%9

Default Gateway . . . . . . . . . :

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :

Autoconfiguration IPv4 Address. . : 169.254.64.78

Subnet Mask . . . . . . . . . . . : 255.255.0.0

Default Gateway . . . . . . . . . :

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . :

Link-local IPv6 Address . . . . . : fe80::5efe:169.254.64.78%13

Default Gateway . . . . . . . . . :

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

C:\Users\Jermaine>