Guest Hawkeye46 Posted July 30, 2007 Posted July 30, 2007 I am running XP Pro SP2. User will be working on the PC, then the system will lock up, blanking the screen, and all of the lights on the PC, including the disk access light, power light and CD access light will light up. I am not able to do anything with the system at this point, can't use the power switch to shut it off, and must unplug the power cord to stop it. I tried to reload XP Pro, and get through about 3/4 of the install when it does this same thing again. Is this a hardware problem and if so, how do I check it out???
Guest Gerry Posted July 30, 2007 Posted July 30, 2007 Re: Xp Pro locks system up Please provide copies of all Error and Warning Reports appearing in the System and Application logs in Event Viewer for the time when the error occurs. No Information Reports please. You can access Event Viewer by selecting Start, Control Panel, Administrative Tools, and Event Viewer. When researching the meaning of the error, information regarding Event ID, Source and Description are important. HOW TO: View and Manage Event Logs in Event Viewer in Windows XP http://support.microsoft.com/kb/308427/en-us Part of the Description of the error will include a link, which you should double click for further information. You can copy using copy and paste. Often the link will, however, say there is no further information. http://go.microsoft.com/fw.link/events.asp (Please note the hyperlink above is for illustration purposes only) A tip for posting copies of Error Reports! Run Event Viewer and double click on the error you want to copy. In the window, which appears is a button resembling two pages. Click the button and close Event Viewer.Now start your message (email) and do a paste into the body of the message. Make sure this is the first paste after exiting from Event Viewer. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~ Hawkeye46 wrote: > I am running XP Pro SP2. User will be working on the PC, then the > system will lock up, blanking the screen, and all of the lights on > the PC, including the disk access light, power light and CD access > light will light up. I am not able to do anything with the system at > this point, can't use the power switch to shut it off, and must > unplug the power cord to stop it. I tried to reload XP Pro, and get > through about 3/4 of the install when it does this same thing again. > Is this a hardware problem and if so, how do I check it out???
Guest Richard Posted July 30, 2007 Posted July 30, 2007 RE: Xp Pro locks system up Sounds like hardware.....I suggest to replace the power supply. If that does not work then try video and motherboard. "Hawkeye46" wrote: > I am running XP Pro SP2. User will be working on the PC, then the system > will lock up, blanking the screen, and all of the lights on the PC, including > the disk access light, power light and CD access light will light up. I am > not able to do anything with the system at this point, can't use the power > switch to shut it off, and must unplug the power cord to stop it. I tried to > reload XP Pro, and get through about 3/4 of the install when it does this > same thing again. Is this a hardware problem and if so, how do I check it > out???
Guest RalfG Posted July 31, 2007 Posted July 31, 2007 Re: Xp Pro locks system up You can try running the computer from a "live" Linux CD. There are a number of them available that you can download a disc image and burn to cd... Ubuntu and Knoppix versions for example. Some others may include diagnostic software. See here: http://www.frozentech.com/content/livecd.php The advantage is there is no OS installation required, just boot from the CD. If the problem is hardware it should show up again when you try to run the alternate operating system. "Hawkeye46" <Hawkeye46@discussions.microsoft.com> wrote in message news:E1C3D826-2D0E-4389-8F4C-B3F54452FCCB@microsoft.com... >I am running XP Pro SP2. User will be working on the PC, then the system > will lock up, blanking the screen, and all of the lights on the PC, > including > the disk access light, power light and CD access light will light up. I > am > not able to do anything with the system at this point, can't use the power > switch to shut it off, and must unplug the power cord to stop it. I tried > to > reload XP Pro, and get through about 3/4 of the install when it does this > same thing again. Is this a hardware problem and if so, how do I check it > out???
Guest HeyBub Posted July 31, 2007 Posted July 31, 2007 Re: Xp Pro locks system up Hawkeye46 wrote: > I am running XP Pro SP2. User will be working on the PC, then the > system will lock up, blanking the screen, and all of the lights on > the PC, including the disk access light, power light and CD access > light will light up. I am not able to do anything with the system at > this point, can't use the power switch to shut it off, and must > unplug the power cord to stop it. I tried to reload XP Pro, and get > through about 3/4 of the install when it does this same thing again. > Is this a hardware problem and if so, how do I check it out??? Think heat.
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