Windows shutting down when booted up

July 31, 2007

At first, this was an intermittent problem, but now every time I boot up, I

get the error message that Windows has experienced a problem and shuts down,

the programme then reboots itself and so the loop continues. If I go into

Safe Mode, Control Panel, Admin Tools, Computer Management, Event Viewer,

Application, I can see the problem with all the error messages. When I double

click one of these, it says: Event ID 1000, Description: Faulting application

services.exe.

Version 0.0.0.0. fault address 0x00a25592. Every Error event shows a

different Version number. It says I should click on:

http://go.microsoft.com/fwlink/events.asp. but of course I can't do that on

my Deskotp in Safe Mode. I've tried the address on this Laptop and it won't

go there. From the information I've given, you probably realise that I'm no

"techie". Any help or advice would be greatly appreciated. Thanks.

July 31, 2007

Re: Windows shutting down when booted up

Jimbo

Can you please post a complete copy of the Event Viewer Error Report.

A tip for posting copies of Error Reports! Run Event Viewer and double

click on the error you want to copy. In the window, which appears is a

button resembling two pages. Click the button and close Event

Viewer.Now start your message (email) and do a paste into the body of

the message. Make sure this is the first paste after exiting from

Event Viewer.

--

Hope this helps.

Gerry

~~~~

FCA

Stourport, England

Enquire, plan and execute

~~~~~~~~~~~~~~~~~~

Jimboexrad wrote:

> At first, this was an intermittent problem, but now every time I boot

> up, I get the error message that Windows has experienced a problem

> and shuts down, the programme then reboots itself and so the loop

> continues. If I go into Safe Mode, Control Panel, Admin Tools,

> Computer Management, Event Viewer, Application, I can see the problem

> with all the error messages. When I double click one of these, it

> says: Event ID 1000, Description: Faulting application services.exe.

> Version 0.0.0.0. fault address 0x00a25592. Every Error event shows a

> different Version number. It says I should click on:

> http://go.microsoft.com/fwlink/events.asp. but of course I can't do

> that on my Deskotp in Safe Mode. I've tried the address on this

> Laptop and it won't go there. From the information I've given, you

> probably realise that I'm no "techie". Any help or advice would be

> greatly appreciated. Thanks.

July 31, 2007

Re: Windows shutting down when booted up

From SafeMode rt click MyComputer>select Properties>Advanced>Startup and

Recovery-Settings>Uncheck the

Automatically Restart box. Next time you bootup you may get a blue

screen with error message. Post message back here.

"Jimboexrad" <Jimboexrad@discussions.microsoft.com> wrote in message

news:0209D5DD-55DA-4341-AACF-794067E278F0@microsoft.com...

> At first, this was an intermittent problem, but now every time I boot up,

> I

> get the error message that Windows has experienced a problem and shuts

> down,

> the programme then reboots itself and so the loop continues. If I go into

> Safe Mode, Control Panel, Admin Tools, Computer Management, Event Viewer,

> Application, I can see the problem with all the error messages. When I

> double

> click one of these, it says: Event ID 1000, Description: Faulting

> application

> services.exe.

> Version 0.0.0.0. fault address 0x00a25592. Every Error event shows a

> different Version number. It says I should click on:

> http://go.microsoft.com/fwlink/events.asp. but of course I can't do that

> on

> my Deskotp in Safe Mode. I've tried the address on this Laptop and it

> won't

> go there. From the information I've given, you probably realise that I'm

> no

> "techie". Any help or advice would be greatly appreciated. Thanks.

July 31, 2007

Re: Windows shutting down when booted up

Hi Gerry, thanks for this. I still have a problem p probably me not

understanding. I can get as far as clicking the "double page" icon but of

course, in Safe Mode, I can't email it. All attempts to click the icon and

then paste to a CD failed. If that would have worked, I could have sent it

via this Laptop. Is there a way to do that? Thanks again.

"Gerry" wrote:

> Jimbo

>

> Can you please post a complete copy of the Event Viewer Error Report.

>

> A tip for posting copies of Error Reports! Run Event Viewer and double

> click on the error you want to copy. In the window, which appears is a

> button resembling two pages. Click the button and close Event

> Viewer.Now start your message (email) and do a paste into the body of

> the message. Make sure this is the first paste after exiting from

> Event Viewer.

>

> --

>

> Hope this helps.

>

> Gerry

> ~~~~

> FCA

> Stourport, England

> Enquire, plan and execute

> ~~~~~~~~~~~~~~~~~~

>

> Jimboexrad wrote:

> > At first, this was an intermittent problem, but now every time I boot

> > up, I get the error message that Windows has experienced a problem

> > and shuts down, the programme then reboots itself and so the loop

> > continues. If I go into Safe Mode, Control Panel, Admin Tools,

> > Computer Management, Event Viewer, Application, I can see the problem

> > with all the error messages. When I double click one of these, it

> > says: Event ID 1000, Description: Faulting application services.exe.

> > Version 0.0.0.0. fault address 0x00a25592. Every Error event shows a

> > different Version number. It says I should click on:

> > http://go.microsoft.com/fwlink/events.asp. but of course I can't do

> > that on my Deskotp in Safe Mode. I've tried the address on this

> > Laptop and it won't go there. From the information I've given, you

> > probably realise that I'm no "techie". Any help or advice would be

> > greatly appreciated. Thanks.

>

July 31, 2007

Re: Windows shutting down when booted up

Hi Barry, thanks for this. If this is a duplicate, please forgive me. I

posted this once and got the message that the site was busy. I'll send this

anyhow. I got as far as unchecking the Automatic restart box, then clicked

OK. Got the message: "Windows cannot send administrative alerts unless the

Alerter service is running." I went through the procedure they described, but

found the Alerter is already set to automatic. Perhaps it won't work in Safe

Mode? Is there anything else I might try? Thanks.

"Rich Barry" wrote:

> From SafeMode rt click MyComputer>select Properties>Advanced>Startup and

> Recovery-Settings>Uncheck the

> Automatically Restart box. Next time you bootup you may get a blue

> screen with error message. Post message back here.

> "Jimboexrad" <Jimboexrad@discussions.microsoft.com> wrote in message

> news:0209D5DD-55DA-4341-AACF-794067E278F0@microsoft.com...

> > At first, this was an intermittent problem, but now every time I boot up,

> > I

> > get the error message that Windows has experienced a problem and shuts

> > down,

> > the programme then reboots itself and so the loop continues. If I go into

> > Safe Mode, Control Panel, Admin Tools, Computer Management, Event Viewer,

> > Application, I can see the problem with all the error messages. When I

> > double

> > click one of these, it says: Event ID 1000, Description: Faulting

> > application

> > services.exe.

> > Version 0.0.0.0. fault address 0x00a25592. Every Error event shows a

> > different Version number. It says I should click on:

> > http://go.microsoft.com/fwlink/events.asp. but of course I can't do that

> > on

> > my Deskotp in Safe Mode. I've tried the address on this Laptop and it

> > won't

> > go there. From the information I've given, you probably realise that I'm

> > no

> > "techie". Any help or advice would be greatly appreciated. Thanks.

>

July 31, 2007

Re: Windows shutting down when booted up

Jim

Paste the Report into any text / document file and copy the file to a

floppy disk or other media and transfer to Laptop? I prefer using Word

to Notepad as it formats better. I now use a Kingston Data Bar rather

than CD or floppy disk to transfer files between computers.

--

Hope this helps.

Gerry

~~~~

FCA

Stourport, England

Enquire, plan and execute

~~~~~~~~~~~~~~~~~~~

Jimboexrad wrote:

> Hi Gerry, thanks for this. I still have a problem p probably me not

> understanding. I can get as far as clicking the "double page" icon

> but of course, in Safe Mode, I can't email it. All attempts to click

> the icon and then paste to a CD failed. If that would have worked, I

> could have sent it via this Laptop. Is there a way to do that? Thanks

> again.

>

> "Gerry" wrote:

>

>> Jimbo

>>

>> Can you please post a complete copy of the Event Viewer Error Report.

>>

>> A tip for posting copies of Error Reports! Run Event Viewer and

>> double click on the error you want to copy. In the window, which

>> appears is a button resembling two pages. Click the button and close

>> Event Viewer.Now start your message (email) and do a paste into the

>> body of the message. Make sure this is the first paste after exiting

>> from Event Viewer.

>>

>> --

>>

>> Hope this helps.

>>

>> Gerry

>> ~~~~

>> FCA

>> Stourport, England

>> Enquire, plan and execute

>> ~~~~~~~~~~~~~~~~~~

>>

>> Jimboexrad wrote:

>>> At first, this was an intermittent problem, but now every time I

>>> boot up, I get the error message that Windows has experienced a

>>> problem and shuts down, the programme then reboots itself and so

>>> the loop continues. If I go into Safe Mode, Control Panel, Admin

>>> Tools, Computer Management, Event Viewer, Application, I can see

>>> the problem with all the error messages. When I double click one of

>>> these, it says: Event ID 1000, Description: Faulting application

>>> services.exe. Version 0.0.0.0. fault address 0x00a25592. Every

>>> Error event shows a different Version number. It says I should

>>> click on: http://go.microsoft.com/fwlink/events.asp. but of course

>>> I can't do that on my Deskotp in Safe Mode. I've tried the address

>>> on this Laptop and it won't go there. From the information I've

>>> given, you probably realise that I'm no "techie". Any help or

>>> advice would be greatly appreciated. Thanks.

July 31, 2007

Re: Windows shutting down when booted up

Jimbo

Disable automatic restart on system failure. This should help by

allowing time to write down the STOP code properly. Right click on

the My Computer icon on the Desktop and select Properties, Advanced,

Start-Up and Recovery, System Failure and uncheck box before

Automatically Restart.

Do not re-enable automatic restart on system failure even after you have

solved the problem as it's better disabled. Check for variants of the

Stop Error message.

An alternative is to keep pressing the F8 key during Start-Up and select

option - Disable automatic restart on system failure.

--

Hope this helps.

Gerry

~~~~

FCA

Stourport, England

Enquire, plan and execute

~~~~~~~~~~~~~~~~~~~Jimboexrad wrote:

> Hi Barry, thanks for this. If this is a duplicate, please forgive me.

> I posted this once and got the message that the site was busy. I'll

> send this anyhow. I got as far as unchecking the Automatic restart

> box, then clicked OK. Got the message: "Windows cannot send

> administrative alerts unless the Alerter service is running." I went

> through the procedure they described, but found the Alerter is

> already set to automatic. Perhaps it won't work in Safe Mode? Is

> there anything else I might try? Thanks.

>

> "Rich Barry" wrote:

>

>> From SafeMode rt click MyComputer>select

>> Properties>Advanced>Startup and Recovery-Settings>Uncheck the

>> Automatically Restart box. Next time you bootup you may get a

>> blue screen with error message. Post message back here.

>> "Jimboexrad" <Jimboexrad@discussions.microsoft.com> wrote in message

>> news:0209D5DD-55DA-4341-AACF-794067E278F0@microsoft.com...

>>> At first, this was an intermittent problem, but now every time I

>>> boot up, I

>>> get the error message that Windows has experienced a problem and

>>> shuts down,

>>> the programme then reboots itself and so the loop continues. If I

>>> go into Safe Mode, Control Panel, Admin Tools, Computer Management,

>>> Event Viewer, Application, I can see the problem with all the error

>>> messages. When I double

>>> click one of these, it says: Event ID 1000, Description: Faulting

>>> application

>>> services.exe.

>>> Version 0.0.0.0. fault address 0x00a25592. Every Error event shows a

>>> different Version number. It says I should click on:

>>> http://go.microsoft.com/fwlink/events.asp. but of course I can't do

>>> that on

>>> my Deskotp in Safe Mode. I've tried the address on this Laptop and

>>> it won't

>>> go there. From the information I've given, you probably realise

>>> that I'm no

>>> "techie". Any help or advice would be greatly appreciated. Thanks.

August 1, 2007

Re: Windows shutting down when booted up

OK Gerry, that worked fine

Event Type: Error

Event Source: Application Error

Event Category: None

Event ID: 1000

Date: 31/07/2007

Time: 18:49:40

User: N/A

Computer: JIMDESKTOP

Description:

Faulting application pmstudio.exe, version 1.1.1.40, faulting module

pmstudio.exe, version 1.1.1.40, fault address 0x00023800.

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 46 61 69 6c ion Fail

0010: 75 72 65 20 20 70 6d 73 ure pms

0018: 74 75 64 69 6f 2e 65 78 tudio.ex

0020: 65 20 31 2e 31 2e 31 2e e 1.1.1.

0028: 34 30 20 69 6e 20 70 6d 40 in pm

0030: 73 74 75 64 69 6f 2e 65 studio.e

0038: 78 65 20 31 2e 31 2e 31 xe 1.1.1

0040: 2e 34 30 20 61 74 20 6f .40 at o

0048: 66 66 73 65 74 20 30 30 ffset 00

0050: 30 32 33 38 30 30 0d 0a 023800..

"Gerry" wrote:

> Jim

>

> Paste the Report into any text / document file and copy the file to a

> floppy disk or other media and transfer to Laptop? I prefer using Word

> to Notepad as it formats better. I now use a Kingston Data Bar rather

> than CD or floppy disk to transfer files between computers.

>

> --

>

> Hope this helps.

>

> Gerry

> ~~~~

> FCA

> Stourport, England

> Enquire, plan and execute

> ~~~~~~~~~~~~~~~~~~~

>

> Jimboexrad wrote:

> > Hi Gerry, thanks for this. I still have a problem p probably me not

> > understanding. I can get as far as clicking the "double page" icon

> > but of course, in Safe Mode, I can't email it. All attempts to click

> > the icon and then paste to a CD failed. If that would have worked, I

> > could have sent it via this Laptop. Is there a way to do that? Thanks

> > again.

> >

> > "Gerry" wrote:

> >

> >> Jimbo

> >>

> >> Can you please post a complete copy of the Event Viewer Error Report.

> >>

> >> A tip for posting copies of Error Reports! Run Event Viewer and

> >> double click on the error you want to copy. In the window, which

> >> appears is a button resembling two pages. Click the button and close

> >> Event Viewer.Now start your message (email) and do a paste into the

> >> body of the message. Make sure this is the first paste after exiting

> >> from Event Viewer.

> >>

> >> --

> >>

> >> Hope this helps.

> >>

> >> Gerry

> >> ~~~~

> >> FCA

> >> Stourport, England

> >> Enquire, plan and execute

> >> ~~~~~~~~~~~~~~~~~~

> >>

> >> Jimboexrad wrote:

> >>> At first, this was an intermittent problem, but now every time I

> >>> boot up, I get the error message that Windows has experienced a

> >>> problem and shuts down, the programme then reboots itself and so

> >>> the loop continues. If I go into Safe Mode, Control Panel, Admin

> >>> Tools, Computer Management, Event Viewer, Application, I can see

> >>> the problem with all the error messages. When I double click one of

> >>> these, it says: Event ID 1000, Description: Faulting application

> >>> services.exe. Version 0.0.0.0. fault address 0x00a25592. Every

> >>> Error event shows a different Version number. It says I should

> >>> click on: http://go.microsoft.com/fwlink/events.asp. but of course

> >>> I can't do that on my Deskotp in Safe Mode. I've tried the address

> >>> on this Laptop and it won't go there. From the information I've

> >>> given, you probably realise that I'm no "techie". Any help or

> >>> advice would be greatly appreciated. Thanks.

>

August 1, 2007

Re: Windows shutting down when booted up

Thanks again Gerry. I did the last part of your last suggestion. As I was

doing this, my Desktop has been on and is still on. I don't think I've really

done anything yet to cure the problem, so perhaps it has just gone back to

being an intermittent fault. I'll let you know. Much obliged. Jimbo

"Gerry" wrote:

> Jimbo

>

> Disable automatic restart on system failure. This should help by

> allowing time to write down the STOP code properly. Right click on

> the My Computer icon on the Desktop and select Properties, Advanced,

> Start-Up and Recovery, System Failure and uncheck box before

> Automatically Restart.

>

> Do not re-enable automatic restart on system failure even after you have

> solved the problem as it's better disabled. Check for variants of the

> Stop Error message.

>

> An alternative is to keep pressing the F8 key during Start-Up and select

> option - Disable automatic restart on system failure.

>

> --

>

> Hope this helps.

>

> Gerry

> ~~~~

> FCA

> Stourport, England

> Enquire, plan and execute

> ~~~~~~~~~~~~~~~~~~~Jimboexrad wrote:

> > Hi Barry, thanks for this. If this is a duplicate, please forgive me.

> > I posted this once and got the message that the site was busy. I'll

> > send this anyhow. I got as far as unchecking the Automatic restart

> > box, then clicked OK. Got the message: "Windows cannot send

> > administrative alerts unless the Alerter service is running." I went

> > through the procedure they described, but found the Alerter is

> > already set to automatic. Perhaps it won't work in Safe Mode? Is

> > there anything else I might try? Thanks.

> >

> > "Rich Barry" wrote:

> >

> >> From SafeMode rt click MyComputer>select

> >> Properties>Advanced>Startup and Recovery-Settings>Uncheck the

> >> Automatically Restart box. Next time you bootup you may get a

> >> blue screen with error message. Post message back here.

> >> "Jimboexrad" <Jimboexrad@discussions.microsoft.com> wrote in message

> >> news:0209D5DD-55DA-4341-AACF-794067E278F0@microsoft.com...

> >>> At first, this was an intermittent problem, but now every time I

> >>> boot up, I

> >>> get the error message that Windows has experienced a problem and

> >>> shuts down,

> >>> the programme then reboots itself and so the loop continues. If I

> >>> go into Safe Mode, Control Panel, Admin Tools, Computer Management,

> >>> Event Viewer, Application, I can see the problem with all the error

> >>> messages. When I double

> >>> click one of these, it says: Event ID 1000, Description: Faulting

> >>> application

> >>> services.exe.

> >>> Version 0.0.0.0. fault address 0x00a25592. Every Error event shows a

> >>> different Version number. It says I should click on:

> >>> http://go.microsoft.com/fwlink/events.asp. but of course I can't do

> >>> that on

> >>> my Deskotp in Safe Mode. I've tried the address on this Laptop and

> >>> it won't

> >>> go there. From the information I've given, you probably realise

> >>> that I'm no

> >>> "techie". Any help or advice would be greatly appreciated. Thanks.

>

August 1, 2007

Re: Windows shutting down when booted up

Jimbo

PMStudio would appear to come woth Roxio Easy CD. This is not, however,

the Error Report you referred to earlier. All programmes occasionally

cause problems. The question is do they keep occuring or are they one

off? If you repeat what you were doing when this error arose do you get

the same error?

If the error keeps repeating you should try uninstalling Easy CD and

reinstalling.

--

Hope this helps.

Gerry

~~~~

FCA

Stourport, England

Enquire, plan and execute

~~~~~~~~~~~~~~~~~~~

Jimboexrad wrote:

> OK Gerry, that worked fine

> Event Type: Error

> Event Source: Application Error

> Event Category: None

> Event ID: 1000

> Date: 31/07/2007

> Time: 18:49:40

> User: N/A

> Computer: JIMDESKTOP

> Description:

> Faulting application pmstudio.exe, version 1.1.1.40, faulting module

> pmstudio.exe, version 1.1.1.40, fault address 0x00023800.

>

> For more information, see Help and Support Center at

> http://go.microsoft.com/fwlink/events.asp.

> Data:

> 0000: 41 70 70 6c 69 63 61 74 Applicat

> 0008: 69 6f 6e 20 46 61 69 6c ion Fail

> 0010: 75 72 65 20 20 70 6d 73 ure pms

> 0018: 74 75 64 69 6f 2e 65 78 tudio.ex

> 0020: 65 20 31 2e 31 2e 31 2e e 1.1.1.

> 0028: 34 30 20 69 6e 20 70 6d 40 in pm

> 0030: 73 74 75 64 69 6f 2e 65 studio.e

> 0038: 78 65 20 31 2e 31 2e 31 xe 1.1.1

> 0040: 2e 34 30 20 61 74 20 6f .40 at o

> 0048: 66 66 73 65 74 20 30 30 ffset 00

> 0050: 30 32 33 38 30 30 0d 0a 023800..

>

> "Gerry" wrote:

>

>> Jim

>>

>> Paste the Report into any text / document file and copy the file to a

>> floppy disk or other media and transfer to Laptop? I prefer using

>> Word to Notepad as it formats better. I now use a Kingston Data Bar

>> rather than CD or floppy disk to transfer files between computers.

>>

>> --

>>

>> Hope this helps.

>>

>> Gerry

>> ~~~~

>> FCA

>> Stourport, England

>> Enquire, plan and execute

>> ~~~~~~~~~~~~~~~~~~~

>>

>> Jimboexrad wrote:

>>> Hi Gerry, thanks for this. I still have a problem p probably me not

>>> understanding. I can get as far as clicking the "double page" icon

>>> but of course, in Safe Mode, I can't email it. All attempts to click

>>> the icon and then paste to a CD failed. If that would have worked, I

>>> could have sent it via this Laptop. Is there a way to do that?

>>> Thanks again.

>>>

>>> "Gerry" wrote:

>>>

>>>> Jimbo

>>>>

>>>> Can you please post a complete copy of the Event Viewer Error

>>>> Report.

>>>>

>>>> A tip for posting copies of Error Reports! Run Event Viewer and

>>>> double click on the error you want to copy. In the window, which

>>>> appears is a button resembling two pages. Click the button and

>>>> close Event Viewer.Now start your message (email) and do a paste

>>>> into the body of the message. Make sure this is the first paste

>>>> after exiting from Event Viewer.

>>>>

>>>> --

>>>>

>>>> Hope this helps.

>>>>

>>>> Gerry

>>>> ~~~~

>>>> FCA

>>>> Stourport, England

>>>> Enquire, plan and execute

>>>> ~~~~~~~~~~~~~~~~~~

>>>>

>>>> Jimboexrad wrote:

>>>>> At first, this was an intermittent problem, but now every time I

>>>>> boot up, I get the error message that Windows has experienced a

>>>>> problem and shuts down, the programme then reboots itself and so

>>>>> the loop continues. If I go into Safe Mode, Control Panel, Admin

>>>>> Tools, Computer Management, Event Viewer, Application, I can see

>>>>> the problem with all the error messages. When I double click one

>>>>> of these, it says: Event ID 1000, Description: Faulting

>>>>> application services.exe. Version 0.0.0.0. fault address

>>>>> 0x00a25592. Every Error event shows a different Version number.

>>>>> It says I should click on:

>>>>> http://go.microsoft.com/fwlink/events.asp. but of course I can't

>>>>> do that on my Deskotp in Safe Mode. I've tried the address on

>>>>> this Laptop and it won't go there. From the information I've

>>>>> given, you probably realise that I'm no "techie". Any help or

>>>>> advice would be greatly appreciated. Thanks.

August 1, 2007

Re: Windows shutting down when booted up

Gerry, could you do me another service? There are loads of these errors in

the Event file. Here is another. Would you just check and see if this one

gives another result? Also, when I booted up the desktop this time, I got the

usual: Service and controller app encountered a problem and needs to close.

for infor on this error, click here. Did that and got: Error signature

$zAppName : services.exe $zAppVer : 5.1.2600.2180

$zModName : unknown $zModVer : 0.0.0.0

offset : 00da5592

To view technical info about this report, c.ick here. Did that, got:

The following files will be included in this error report

C:\DOCUME~1\JIMGLY~1\LOCAL~1\TEMP\WEBb0d5,dir00\services.exe.mdmp

C:\DOCUME~1\JIMGLY~1\LOCAL~1\TEMP\WEBb0d5,dir00\accompat.txt

All gobbledegook to me. I don't know if oyu can make anything of it. Thanks

again. Jimbo

"Gerry" wrote:

> Jimbo

>

> PMStudio would appear to come woth Roxio Easy CD. This is not, however,

> the Error Report you referred to earlier. All programmes occasionally

> cause problems. The question is do they keep occuring or are they one

> off? If you repeat what you were doing when this error arose do you get

> the same error?

>

> If the error keeps repeating you should try uninstalling Easy CD and

> reinstalling.

>

> --

>

> Hope this helps.

>

> Gerry

> ~~~~

> FCA

> Stourport, England

> Enquire, plan and execute

> ~~~~~~~~~~~~~~~~~~~

>

> Jimboexrad wrote:

> > OK Gerry, that worked fine

> > Event Type: Error

> > Event Source: Application Error

> > Event Category: None

> > Event ID: 1000

> > Date: 31/07/2007

> > Time: 18:49:40

> > User: N/A

> > Computer: JIMDESKTOP

> > Description:

> > Faulting application pmstudio.exe, version 1.1.1.40, faulting module

> > pmstudio.exe, version 1.1.1.40, fault address 0x00023800.

> >

> > For more information, see Help and Support Center at

> > http://go.microsoft.com/fwlink/events.asp.

> > Data:

> > 0000: 41 70 70 6c 69 63 61 74 Applicat

> > 0008: 69 6f 6e 20 46 61 69 6c ion Fail

> > 0010: 75 72 65 20 20 70 6d 73 ure pms

> > 0018: 74 75 64 69 6f 2e 65 78 tudio.ex

> > 0020: 65 20 31 2e 31 2e 31 2e e 1.1.1.

> > 0028: 34 30 20 69 6e 20 70 6d 40 in pm

> > 0030: 73 74 75 64 69 6f 2e 65 studio.e

> > 0038: 78 65 20 31 2e 31 2e 31 xe 1.1.1

> > 0040: 2e 34 30 20 61 74 20 6f .40 at o

> > 0048: 66 66 73 65 74 20 30 30 ffset 00

> > 0050: 30 32 33 38 30 30 0d 0a 023800..

> >

> > "Gerry" wrote:

> >

> >> Jim

> >>

> >> Paste the Report into any text / document file and copy the file to a

> >> floppy disk or other media and transfer to Laptop? I prefer using

> >> Word to Notepad as it formats better. I now use a Kingston Data Bar

> >> rather than CD or floppy disk to transfer files between computers.

> >>

> >> --

> >>

> >> Hope this helps.

> >>

> >> Gerry

> >> ~~~~

> >> FCA

> >> Stourport, England

> >> Enquire, plan and execute

> >> ~~~~~~~~~~~~~~~~~~~

> >>

> >> Jimboexrad wrote:

> >>> Hi Gerry, thanks for this. I still have a problem p probably me not

> >>> understanding. I can get as far as clicking the "double page" icon

> >>> but of course, in Safe Mode, I can't email it. All attempts to click

> >>> the icon and then paste to a CD failed. If that would have worked, I

> >>> could have sent it via this Laptop. Is there a way to do that?

> >>> Thanks again.

> >>>

> >>> "Gerry" wrote:

> >>>

> >>>> Jimbo

> >>>>

> >>>> Can you please post a complete copy of the Event Viewer Error

> >>>> Report.

> >>>>

> >>>> A tip for posting copies of Error Reports! Run Event Viewer and

> >>>> double click on the error you want to copy. In the window, which

> >>>> appears is a button resembling two pages. Click the button and

> >>>> close Event Viewer.Now start your message (email) and do a paste

> >>>> into the body of the message. Make sure this is the first paste

> >>>> after exiting from Event Viewer.

> >>>>

> >>>> --

> >>>>

> >>>> Hope this helps.

> >>>>

> >>>> Gerry

> >>>> ~~~~

> >>>> FCA

> >>>> Stourport, England

> >>>> Enquire, plan and execute

> >>>> ~~~~~~~~~~~~~~~~~~

> >>>>

> >>>> Jimboexrad wrote:

> >>>>> At first, this was an intermittent problem, but now every time I

> >>>>> boot up, I get the error message that Windows has experienced a

> >>>>> problem and shuts down, the programme then reboots itself and so

> >>>>> the loop continues. If I go into Safe Mode, Control Panel, Admin

> >>>>> Tools, Computer Management, Event Viewer, Application, I can see

> >>>>> the problem with all the error messages. When I double click one

> >>>>> of these, it says: Event ID 1000, Description: Faulting

> >>>>> application services.exe. Version 0.0.0.0. fault address

> >>>>> 0x00a25592. Every Error event shows a different Version number.

> >>>>> It says I should click on:

> >>>>> http://go.microsoft.com/fwlink/events.asp. but of course I can't

> >>>>> do that on my Deskotp in Safe Mode. I've tried the address on

> >>>>> this Laptop and it won't go there. From the information I've

> >>>>> given, you probably realise that I'm no "techie". Any help or

> >>>>> advice would be greatly appreciated. Thanks.

>

August 1, 2007

Re: Windows shutting down when booted up

Another bit of information: I found pmstudio.cfg. The only thing I could find

out about it was that it was created on 16th Jan. Looked in the diary and

sure enough, I'd tried to put a TV program onto disk using Roxio. I've never

used it since, so I'm just going to delete this file and see where we go from

there. I've been thinking whilst I've been writing and realise that this is a

pretty new problem, so I could be wrong. Stiil, here goes!