Problems printing pdf on shared printer

[Guest HDI]

Hi,

 

Probably one user has done something special because now it isn't

possible to print a pdf file on his shared printer with his profile.

 

Other user can print pdf files on that computer and on that printer.

 

Anyone any idea where to look?

 

Thx

[Guest Vera Noest [MVP]]

Re: Problems printing pdf on shared printer

 

So what happens when the user tries to print a pdf file?

Error message?

Can the same user print other documenst to the same printer?

Can the same user print pdf's to another printer?

What exactly do you mean with "his shared printer"? Where is the

printer installed? Is it a network printer? Is it a redirected

printer?

Have you tried to give the user a new profile?

_________________________________________________________

Vera Noest

MCSE, CCEA, Microsoft MVP - Terminal Server

TS troubleshooting: http://ts.veranoest.net

___ please respond in newsgroup, NOT by private email ___

 

HDI <hdinf@hotmail.com> wrote on 02 aug 2007 in

microsoft.public.windows.terminal_services:

> Hi,

>

> Probably one user has done something special because now it

> isn't possible to print a pdf file on his shared printer with

> his profile.

>

> Other user can print pdf files on that computer and on that

> printer.

>

> Anyone any idea where to look?

>

> Thx

[Guest HDI]

Re: Problems printing pdf on shared printer

 

> So what happens when the user tries to print a pdf file?

Acrobat reader hangs (when sending to the printer, printer don't

receive anything)

> Error message?

No

> Can the same user print other documenst to the same printer?

Yes

> Can the same user print pdf's to another printer?

Yes

> What exactly do you mean with "his shared printer"? Where is the

> printer installed? Is it a network printer? Is it a redirected

> printer?

It is a redirected printer (on the user's pc)

> Have you tried to give the user a new profile?

No, want to try onther things first.

 

On 2 aug, 15:16, "Vera Noest [MVP]" <vera.no...@remove-

this.hem.utfors.se> wrote:

> So what happens when the user tries to print a pdf file?

> Error message?

> Can the same user print other documenst to the same printer?

> Can the same user print pdf's to another printer?

> What exactly do you mean with "his shared printer"? Where is the

> printer installed? Is it a network printer? Is it a redirected

> printer?

> Have you tried to give the user a new profile?

> _________________________________________________________

> Vera Noest

> MCSE, CCEA, Microsoft MVP - Terminal Server

> TS troubleshooting: http://ts.veranoest.net

> ___ please respond in newsgroup, NOT by private email ___

>

> HDI <hd...@hotmail.com> wrote on 02 aug 2007 in

> microsoft.public.windows.terminal_services:

>

>

>

> > Hi,

>

> > Probably one user has done something special because now it

> > isn't possible to print a pdf file on his shared printer with

> > his profile.

>

> > Other user can print pdf files on that computer and on that

> > printer.

>

> > Anyone any idea where to look?

>

> > Thx- Tekst uit oorspronkelijk bericht niet weergeven -

>

> - Tekst uit oorspronkelijk bericht weergeven -

[Guest Vera Noest [MVP]]

Re: Problems printing pdf on shared printer

 

OK, one more question:

can the user print a pdf file to the same printer locally, on his

workstation?

If that also fails, then the problem has nothing to do with

Terminal Services.

If that works, then I would carefully compare all printer related

settings for the user in Acrobat reader on the TS.

 

You might also want to search the Acrobat user forums:

http://www.adobeforums.com/cgi-bin/webx/.3bbf42f7.ee6b2e6/

_________________________________________________________

Vera Noest

MCSE, CCEA, Microsoft MVP - Terminal Server

TS troubleshooting: http://ts.veranoest.net

___ please respond in newsgroup, NOT by private email ___

 

HDI <hdinf@hotmail.com> wrote on 02 aug 2007 in

microsoft.public.windows.terminal_services:

>> So what happens when the user tries to print a pdf file?

> Acrobat reader hangs (when sending to the printer, printer don't

> receive anything)

>

>> Error message?

> No

>

>> Can the same user print other documenst to the same printer?

> Yes

>

>> Can the same user print pdf's to another printer?

> Yes

>

>> What exactly do you mean with "his shared printer"? Where is the

>> printer installed? Is it a network printer? Is it a redirected

>> printer?

> It is a redirected printer (on the user's pc)

>

>> Have you tried to give the user a new profile?

> No, want to try onther things first.

>

> On 2 aug, 15:16, "Vera Noest [MVP]" <vera.no...@remove-

> this.hem.utfors.se> wrote:

>> So what happens when the user tries to print a pdf file?

>> Error message?

>> Can the same user print other documenst to the same printer?

>> Can the same user print pdf's to another printer?

>> What exactly do you mean with "his shared printer"? Where is the

>> printer installed? Is it a network printer? Is it a redirected

>> printer?

>> Have you tried to give the user a new profile?

>> _________________________________________________________

>> Vera Noest

>> MCSE, CCEA, Microsoft MVP - Terminal Server

>> TS troubleshooting: http://ts.veranoest.net

>> ___ please respond in newsgroup, NOT by private email ___

>>

>> HDI <hd...@hotmail.com> wrote on 02 aug 2007 in

>> microsoft.public.windows.terminal_services:

>>

>>

>>

>> > Hi,

>>

>> > Probably one user has done something special because now it

>> > isn't possible to print a pdf file on his shared printer with

>> > his profile.

>>

>> > Other user can print pdf files on that computer and on that

>> > printer.

>>

>> > Anyone any idea where to look?

[Guest HDI]

Re: Problems printing pdf on shared printer

 

Never checked it because:

- when I log in (on TS) with an other user account I can print the

pdf.

- tried to logon from other computers but same problem.

 

So I gues it the profile.

 

Btw all computers startup as administrator.

 

On 2 aug, 16:07, "Vera Noest [MVP]" <vera.no...@remove-

this.hem.utfors.se> wrote:

> OK, one more question:

> can the user print a pdf file to the same printer locally, on his

> workstation?

> If that also fails, then the problem has nothing to do with

> Terminal Services.

> If that works, then I would carefully compare all printer related

> settings for the user in Acrobat reader on the TS.

>

> You might also want to search the Acrobat user forums:http://www.adobeforums.com/cgi-bin/webx/.3bbf42f7.ee6b2e6/

> _________________________________________________________

> Vera Noest

> MCSE, CCEA, Microsoft MVP - Terminal Server

> TS troubleshooting: http://ts.veranoest.net

> ___ please respond in newsgroup, NOT by private email ___

>

> HDI <hd...@hotmail.com> wrote on 02 aug 2007 in

> microsoft.public.windows.terminal_services:

>

>

>

> >> So what happens when the user tries to print a pdf file?

> > Acrobat reader hangs (when sending to the printer, printer don't

> > receive anything)

>

> >> Error message?

> > No

>

> >> Can the same user print other documenst to the same printer?

> > Yes

>

> >> Can the same user print pdf's to another printer?

> > Yes

>

> >> What exactly do you mean with "his shared printer"? Where is the

> >> printer installed? Is it a network printer? Is it a redirected

> >> printer?

> > It is a redirected printer (on the user's pc)

>

> >> Have you tried to give the user a new profile?

> > No, want to try onther things first.

>

> > On 2 aug, 15:16, "Vera Noest [MVP]" <vera.no...@remove-

> > this.hem.utfors.se> wrote:

> >> So what happens when the user tries to print a pdf file?

> >> Error message?

> >> Can the same user print other documenst to the same printer?

> >> Can the same user print pdf's to another printer?

> >> What exactly do you mean with "his shared printer"? Where is the

> >> printer installed? Is it a network printer? Is it a redirected

> >> printer?

> >> Have you tried to give the user a new profile?

> >> _________________________________________________________

> >> Vera Noest

> >> MCSE, CCEA, Microsoft MVP - Terminal Server

> >> TS troubleshooting: http://ts.veranoest.net

> >> ___ please respond in newsgroup, NOT by private email ___

>

> >> HDI <hd...@hotmail.com> wrote on 02 aug 2007 in

> >> microsoft.public.windows.terminal_services:

>

> >> > Hi,

>

> >> > Probably one user has done something special because now it

> >> > isn't possible to print a pdf file on his shared printer with

> >> > his profile.

>

> >> > Other user can print pdf files on that computer and on that

> >> > printer.

>

> >> > Anyone any idea where to look?- Tekst uit oorspronkelijk bericht niet weergeven -

>

> - Tekst uit oorspronkelijk bericht weergeven -