Guest Francisco Gomez Posted August 3, 2007 Posted August 3, 2007 I have shutdown problems problems with a laptop with Windows XP Professional Edition SP2 installed on it. It ALLWAYS hangs (stops responding), so I allways must power off by keeping power button pressed for 5 seconds. If I boot in safe mode, I have no problems on shutdown. It doesent't look like related to software installed by users (except, may be, antivirus), becouse I have this problem even when I try to shuttdown from 'welcome screen', when I haven't still loged on with any user. I have tried to use /bootlog option, and readed ntbtlog.txt, but I can't find any 'Terminate' and 'EndTerminate' sections. Are theese sections only present on BOOTLOG.txt from Win 9x? If so... How can I fnd wich is the program/service that hangs the system when shutdown? Thanks!
Guest Newbie Coder Posted August 3, 2007 Posted August 3, 2007 Re: Shutdown problems Francisco, What antivirus program are you using? Example: Some Norton products scan the ntuser.dat file not allowing it to unload Also, have you got the antivirus scanning floppy drives on shutdown. That will also stop it Are there any indications of what its hanging on? What applications are open when machine is shutdown? What applications are running on startup? Need more info -- Newbie Coder (It's just a name) "Francisco Gomez" <FranciscoGomez@discussions.microsoft.com> wrote in message news:42893987-808E-47A3-B797-1366FF46B654@microsoft.com... > I have shutdown problems problems with a laptop with Windows XP Professional > Edition SP2 installed on it. It ALLWAYS hangs (stops responding), so I > allways must power off by keeping power button pressed for 5 seconds. > > If I boot in safe mode, I have no problems on shutdown. It doesent't look > like related to software installed by users (except, may be, antivirus), > becouse I have this problem even when I try to shuttdown from 'welcome > screen', when I haven't still loged on with any user. > > I have tried to use /bootlog option, and readed ntbtlog.txt, but I can't > find any 'Terminate' and 'EndTerminate' sections. Are theese sections only > present on BOOTLOG.txt from Win 9x? If so... How can I fnd wich is the > program/service that hangs the system when shutdown? > > Thanks! > >
Guest Ron Badour Posted August 3, 2007 Posted August 3, 2007 Re: Shutdown problems How to perform advanced clean-boot troubleshooting in Windows XP http://support.microsoft.com/?kbid=316434 -- Regards Ron Badour MS MVP 1997 - 2007 "Francisco Gomez" <FranciscoGomez@discussions.microsoft.com> wrote in message news:42893987-808E-47A3-B797-1366FF46B654@microsoft.com... >I have shutdown problems problems with a laptop with Windows XP >Professional > Edition SP2 installed on it. It ALLWAYS hangs (stops responding), so I > allways must power off by keeping power button pressed for 5 seconds. > > If I boot in safe mode, I have no problems on shutdown. It doesent't look > like related to software installed by users (except, may be, antivirus), > becouse I have this problem even when I try to shuttdown from 'welcome > screen', when I haven't still loged on with any user. > > I have tried to use /bootlog option, and readed ntbtlog.txt, but I can't > find any 'Terminate' and 'EndTerminate' sections. Are theese sections only > present on BOOTLOG.txt from Win 9x? If so... How can I fnd wich is the > program/service that hangs the system when shutdown? > > Thanks! > >
Guest Brian A. Posted August 3, 2007 Posted August 3, 2007 Re: Shutdown problems In Windows click Start > Run, type in: eventvwr.msc and press Enter or click OK. Maximize Event Viewers window and click in the left pane either Applications or System. In the Right pane double click on any error listed to open a details window. In the Description pane there may also be a link included to a "possible" solution at the end of the text. -- Brian A. Sesko { MS MVP_Shell/User } Conflicts start where information lacks. http://basconotw.mvps.org/ Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm How to ask a question: http://support.microsoft.com/kb/555375 "Francisco Gomez" <FranciscoGomez@discussions.microsoft.com> wrote in message news:42893987-808E-47A3-B797-1366FF46B654@microsoft.com... >I have shutdown problems problems with a laptop with Windows XP Professional > Edition SP2 installed on it. It ALLWAYS hangs (stops responding), so I > allways must power off by keeping power button pressed for 5 seconds. > > If I boot in safe mode, I have no problems on shutdown. It doesent't look > like related to software installed by users (except, may be, antivirus), > becouse I have this problem even when I try to shuttdown from 'welcome > screen', when I haven't still loged on with any user. > > I have tried to use /bootlog option, and readed ntbtlog.txt, but I can't > find any 'Terminate' and 'EndTerminate' sections. Are theese sections only > present on BOOTLOG.txt from Win 9x? If so... How can I fnd wich is the > program/service that hangs the system when shutdown? > > Thanks! > >
Guest Francisco Gomez Posted August 3, 2007 Posted August 3, 2007 Re: Shutdown problems The notebook uses Norton antivirus. No user applications are running because the problem occurs even when i directly shutdown from 'welcome' screen (no user logged in). Is some norton antivirus service running before user login? Thanks in advance! "Newbie Coder" wrote: > Francisco, > > What antivirus program are you using? > > Example: > > Some Norton products scan the ntuser.dat file not allowing it to unload > > Also, have you got the antivirus scanning floppy drives on shutdown. That will > also stop it > > Are there any indications of what its hanging on? What applications are open > when machine is shutdown? What applications are running on startup? > > Need more info > > -- > Newbie Coder > (It's just a name) > > > > > > "Francisco Gomez" <FranciscoGomez@discussions.microsoft.com> wrote in message > news:42893987-808E-47A3-B797-1366FF46B654@microsoft.com... > > I have shutdown problems problems with a laptop with Windows XP Professional > > Edition SP2 installed on it. It ALLWAYS hangs (stops responding), so I > > allways must power off by keeping power button pressed for 5 seconds. > > > > If I boot in safe mode, I have no problems on shutdown. It doesent't look > > like related to software installed by users (except, may be, antivirus), > > becouse I have this problem even when I try to shuttdown from 'welcome > > screen', when I haven't still loged on with any user. > > > > I have tried to use /bootlog option, and readed ntbtlog.txt, but I can't > > find any 'Terminate' and 'EndTerminate' sections. Are theese sections only > > present on BOOTLOG.txt from Win 9x? If so... How can I fnd wich is the > > program/service that hangs the system when shutdown? > > > > Thanks! > > > > > > >
Guest Francisco Gomez Posted August 3, 2007 Posted August 3, 2007 Re: Shutdown problems Are all the logout/shutdown events registered by dafault? I can't see them... Do I have to change something in group policies to activate the audit of theese kind of events? Thanks in advance! "Brian A." wrote: > In Windows click Start > Run, type in: eventvwr.msc and press Enter or click OK. > Maximize Event Viewers window and click in the left pane either Applications or > System. > In the Right pane double click on any error listed to open a details window. > In the Description pane there may also be a link included to a "possible" solution > at the end of the text. > > -- > > Brian A. Sesko { MS MVP_Shell/User } > Conflicts start where information lacks. > http://basconotw.mvps.org/ > > Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm > How to ask a question: http://support.microsoft.com/kb/555375 > > > "Francisco Gomez" <FranciscoGomez@discussions.microsoft.com> wrote in message > news:42893987-808E-47A3-B797-1366FF46B654@microsoft.com... > >I have shutdown problems problems with a laptop with Windows XP Professional > > Edition SP2 installed on it. It ALLWAYS hangs (stops responding), so I > > allways must power off by keeping power button pressed for 5 seconds. > > > > If I boot in safe mode, I have no problems on shutdown. It doesent't look > > like related to software installed by users (except, may be, antivirus), > > becouse I have this problem even when I try to shuttdown from 'welcome > > screen', when I haven't still loged on with any user. > > > > I have tried to use /bootlog option, and readed ntbtlog.txt, but I can't > > find any 'Terminate' and 'EndTerminate' sections. Are theese sections only > > present on BOOTLOG.txt from Win 9x? If so... How can I fnd wich is the > > program/service that hangs the system when shutdown? > > > > Thanks! > > > > > >
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