Guest A Posted August 3, 2007 Posted August 3, 2007 I just updated/installed IE 7 on my Toshiba laptop. During boot, I get this error message: SmartBridge Alerts: MotiveSB.exe - Entry Point not found.....Procedure entry point Get ProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL What does this mean and how can I fix it? IE 7 seems to be running OK but it's an annoying message every time I turn on my computer. Thanks!
Guest Malke Posted August 3, 2007 Posted August 3, 2007 Re: ERROR MESSAGE ???? - JUST INSTALLED IE 7 A wrote: > I just updated/installed IE 7 on my Toshiba laptop. During boot, I get this > error message: > > SmartBridge Alerts: MotiveSB.exe - Entry Point not found.....Procedure > entry point Get ProcessImageFileNameW could not be located in the dynamic > link library PSAPI.DLL > > What does this mean and how can I fix it? IE 7 seems to be running OK but > it's an annoying message every time I turn on my computer. > > Thanks! After installing IE7, users may get a SmartBridge Alert error message at startup. SmartBridge is distributing an old version of PSAPI.DLL. As a result, users may receive the following error message after installation of IE7: SmartBridge Alerts:MotiveSB.exe Entry Point Not Found The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL To work around this error, navigate to the installation location for SmartBridge (\Program Files\Verizon (or name of ISP)...\Smart...). Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL. Reboot. The program will find the new PSAPI.DLL in the \Windows\System32 directory and function normally. Malke -- Elephant Boy Computers http://www.elephantboycomputers.com "Don't Panic!" MS-MVP Windows - Shell/User
Guest Newbie Coder Posted August 3, 2007 Posted August 3, 2007 Re: ERROR MESSAGE ???? - JUST INSTALLED IE 7 A, This error was discussed around 5 months ago in this newsgroup & many times in the IE Newsgroup From what the IE 7 newsgroup said in the past is that you need to search for that PSAPI.DLL file & rename it to domething like PSAPI.DLL.OLD They say DO NOT RENAME THE PSAPI.DLL FILE IN THE SYSTEM32 FOLDER, just the other one Reboot & try that -- Newbie Coder (It's just a name) "A" <A@discussions.microsoft.com> wrote in message news:AD9FF496-4C01-4BF9-B92B-D01581DF62B8@microsoft.com... > I just updated/installed IE 7 on my Toshiba laptop. During boot, I get this > error message: > > SmartBridge Alerts: MotiveSB.exe - Entry Point not found.....Procedure > entry point Get ProcessImageFileNameW could not be located in the dynamic > link library PSAPI.DLL > > What does this mean and how can I fix it? IE 7 seems to be running OK but > it's an annoying message every time I turn on my computer. > > Thanks!
Guest nass Posted August 3, 2007 Posted August 3, 2007 RE: ERROR MESSAGE ???? - JUST INSTALLED IE 7 "A" wrote: > I just updated/installed IE 7 on my Toshiba laptop. During boot, I get this > error message: > > SmartBridge Alerts: MotiveSB.exe - Entry Point not found.....Procedure > entry point Get ProcessImageFileNameW could not be located in the dynamic > link library PSAPI.DLL > > What does this mean and how can I fix it? IE 7 seems to be running OK but > it's an annoying message every time I turn on my computer. > > Thanks! You have BTHomeHub, and you installed the Browser which I think by Yahoo, which is IE7?. You have IE7 installed recently with Auto Updates from MS so you are getting this error message for the PSAPI.DLL Dynamic link Library file. "Read the Release Notes of IE7" http://msdn2.microsoft.com/en-us/ie/aa740486.aspx Work around this: Locate or Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL or PSAPI.OLD. Path: C:\Windows\System32\PSAPIOLD.DLL Reboot the system, when the system start will recreate the PSAPI.DLL on Reboot. HTH. Regards, nass ----- http://www.nasstec.co.uk
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