Guest Kurosh Posted August 3, 2007 Posted August 3, 2007 Hi, While working on a problem for a client today, I uninstalled their Norton Ghost 12, planning to re-install it. After uninstalling, the two DVD drives disappeared from "My Computer", and in Device Manager it was giving an error about the drivers having loaded successfully but the devices were not found. I found this article: http://support.microsoft.com/kb/314060 I was attempting to go through the steps for deleting the registry keys. (Method 2) It says: "4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}. " However, looking in the "Class" key, there were about 15+ keys with that ID. Each one had a different "(Default)" value, according to the device type. I assumed this might be some kind of corruption since I thought each key should only appear with an ID once. Checking on my own computer, though, I see the same thing. Is this normal, or is this some kind of corruption? If it is normal, that article should make it more clear which key they want you to modify (i.e. the "DVD/CD-ROM Drives" version of this key). Thanks, Kurosh
Guest Ron Martell Posted August 3, 2007 Posted August 3, 2007 Re: Registry corruption? Kurosh <Kurosh@discussions.microsoft.com> wrote: >Hi, > >While working on a problem for a client today, I uninstalled their Norton >Ghost 12, planning to re-install it. After uninstalling, the two DVD drives >disappeared from "My Computer", and in Device Manager it was giving an error >about the drivers having loaded successfully but the devices were not found. > >I found this article: > >http://support.microsoft.com/kb/314060 > >I was attempting to go through the steps for deleting the registry keys. >(Method 2) It says: > >"4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}. " > >However, looking in the "Class" key, there were about 15+ keys with that ID. > Each one had a different "(Default)" value, according to the device type. I >assumed this might be some kind of corruption since I thought each key should >only appear with an ID once. Checking on my own computer, though, I see the >same thing. Is this normal, or is this some kind of corruption? If it is >normal, that article should make it more clear which key they want you to >modify (i.e. the "DVD/CD-ROM Drives" version of this key). > >Thanks, >Kurosh 1. Try uninstalling the drives from Device Manager then rebooting the computer. That should redetect the drives and load the drivers correctly. 2. If that does not work then try this: - Create a manual System Restore point (so you can undo the changes if needed) - Download CDGONE.ZIP from http://aumha.org/downloads/cdgone.zip, extract the registry file from it, and merge that file into your registry. - Reboot the computer and the drives should be back. Good luck Ron Martell Duncan B.C. Canada -- Microsoft MVP (1997 - 2008) On-Line Help Computer Service http://onlinehelp.bc.ca "Anyone who thinks that they are too small to make a difference has never been in bed with a mosquito."
Guest Kurosh Posted August 3, 2007 Posted August 3, 2007 Re: Registry corruption? Hi Ron, Thanks for the solution to the missing drives. Actually, I just used Norton Ghost to go back to a previous restore point when it was working correctly, and that seems to have solved that issue. My question was more directly about the registry keys -- please see below. I'm curious to know if multiple device keys with the same ID is normal, or is it corruption of some kind? If it's normal, that article needs to be clearer. Thanks, Kurosh "Ron Martell" wrote: > Kurosh <Kurosh@discussions.microsoft.com> wrote: > > >Hi, > > > >While working on a problem for a client today, I uninstalled their Norton > >Ghost 12, planning to re-install it. After uninstalling, the two DVD drives > >disappeared from "My Computer", and in Device Manager it was giving an error > >about the drivers having loaded successfully but the devices were not found. > > > >I found this article: > > > >http://support.microsoft.com/kb/314060 > > > >I was attempting to go through the steps for deleting the registry keys. > >(Method 2) It says: > > > >"4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}. " > > > >However, looking in the "Class" key, there were about 15+ keys with that ID. > > Each one had a different "(Default)" value, according to the device type. I > >assumed this might be some kind of corruption since I thought each key should > >only appear with an ID once. Checking on my own computer, though, I see the > >same thing. Is this normal, or is this some kind of corruption? If it is > >normal, that article should make it more clear which key they want you to > >modify (i.e. the "DVD/CD-ROM Drives" version of this key). > > > >Thanks, > >Kurosh > > > 1. Try uninstalling the drives from Device Manager then rebooting the > computer. That should redetect the drives and load the drivers > correctly. > > 2. If that does not work then try this: > - Create a manual System Restore point (so you can undo the changes if > needed) > - Download CDGONE.ZIP from http://aumha.org/downloads/cdgone.zip, > extract the registry file from it, and merge that file into your > registry. > - Reboot the computer and the drives should be back. > > Good luck > > Ron Martell Duncan B.C. Canada > -- > Microsoft MVP (1997 - 2008) > On-Line Help Computer Service > http://onlinehelp.bc.ca > > "Anyone who thinks that they are too small to make a difference > has never been in bed with a mosquito." >
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