Samsung R20 laptop - sloooowwwww

[zism]

hi

hope I am in the correct forum here!my one year old laptop is going incredibly slow and driving me insane! can anyone help?

thanks :)

[Seth]

Welcome to Extreme Tech Support - Free PC Help zism.

 

A slow system is typically caused by three things:

 

1) Too many programs are needlessly starting up automatically when your computer starts.

 

2) A malware infection.

 

3) A failing hard drive.

 

Let's address #1 first by seeing what is running on your computer:

 

Please download the latest version of HijackThis from Trend Micro and click on Download Hijack This Installer and save it to your desktop.

• Doubleclick HJTInstall.exe to install HijackThis.
  
• By default it will install to C:\Program Files\Trend Micro\HijackThis .
  
• Click on Install.
  
• It will create a HijackThis icon on the desktop.
  
• Once installed, it will launch Hijackthis.
  
• Click on the Do a system scan and save a logfile button. It will scan and the log should open in Notepad. Include this log in your next reply.
  

[zism]

hi

thanks for the prompt response

have tried that and all I get is a message saying HJYOmsta;;/exe is not a valid Win 32application

:confused:

[Seth]

Ok, let's address a possible malware issue. After the procedure try the HijackThis instructions again.

 

 

 

• Malware is software designed to infiltrate or damage a computer system without the owner's informed consent.
  It is a combination of the words malicious and software.
  The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code.
  

 

• Required Cleanup Steps
  
  1. Disable the Spybot Search & Destroy TEA TIMER if you use it and if it is enabled
     
  2. Run a Temporary file and cache cleaner (ATF)
     
  3. Run 2 Anti-Malware scanners (Listed Below)
     
  4. Run an Online Anti-Virus / Anti-Malware Scanner (Listed Below)
     
  5. Clear out old System Restore points
     
  6. If continued Malware type activity is present you may be asked to post a TrendMicro™ HijackThis™ Log file, do not do so unless requested.
     

   

The reason to run multiple scanners is to ensure that no single scanner is missing something.

The time it takes will vary depending on your system and your internet connection speed.

Typically the SUPERAntiSpyware and Malwarebytes scanners will take between 10 to 90 minutes.

The ESET online scan should take between 1 to 3 hours.

In most cases, these scans will suffice to clean and disinfect your computer.

Heavily infected systems or slower PCs can take much longer to scan and clean.

 

For best results print the following instructions and bookmark this Web page

To keep this guide printer-friendly, use your cursor to highlight the contents below.

From your browser select File - Print and in the printer dialog box under "Print range"

click the

Selection

choice to print out these instructions for removal of malware.

http://kixhelp.com/wr/images-freepchelp/printer-selection.gif

__________________________________________________

STEP 1

• Disable Spybot Search & Destroys' TEA TIMER: (if installed)
  
  
  1. Run Spybot-S&D in Advanced Mode.
     
     
  2. If it is not already set to do this Go to the Mode menu select "Advanced Mode"
     
     
  3. On the left hand side, Click on Tools
     
     
  4. Then click on the Resident Icon in the List
     
     
  5. Uncheck "Resident TeaTimer" and OK any prompts.
     
     
  6. Restart your computer.
     
     
   

__________________________________________________

STEP 2

• Follow these instructions carefully.
  
  
• Download ATF-Cleaner from
  Snapfiles.com
  to remove un-needed temporary files from your computer that may contain malware.
  
  
• You can also download it from
  Majorgeeks.com
  
  
• When you run ATF-Cleaner, check the items as shown below for Main.
  
  
• For FireFox, be sure to click on the FireFox tab on top and check the items as shown below for FireFox
  
  
• NOTE:
  If you don't have FireFox or Opera installed then they will be grayed out and can be ignored
  
  
• Then click on "Empty Selected".
  
  

http://kixhelp.com/wr/images-freepchelp/atf-cleaner01.gif

.

http://kixhelp.com/wr/images-freepchelp/atf-cleaner02.gif

__________________________________________________

STEP 3

• Install and run the free version (not the Professional version) of SUPERAntiSpyware from
  SUPERAntiSpyware.com
  
  
  • Accept any prompts to allow SUPERAntiSpyware to install the latest rules and infection definition files.
    
    
  • You do not have to send them your e-mail address, just click next.
    
    
  • You can leave the automated check for updates on.
    
    
  • You can uncheck "Send a diagnostic report to research center" if you don't want to send the information.
    
    
  • DO NOT
    allow SUPERAntiSpyware to protect your Home Page settings.
    
    
  • On the
    Top Left
    select the
    Scan your computer
    button.
    
    
  • Make sure there is a CHECK MARK on all
    Fixed Drives
    .
    
    
  • Click "Perform a Complete Scan". Click "Next" to Repair issues found and reboot the computer when prompted to do so.
    
    
   

__________________________________________________

STEP 4

• Install and run
  Malwarebytes' Anti-Malware
  from
  Malwarebytes - (direct download)
  
  
  • Accept all defaults for the installer
    
    
  • Allow the program to update the definitions
    
    
  • Click on the
    Quick Scan
    and click Next.
    
    
  • If any items are found allow it to clean them and then Reboot your computer.
    
    
   

__________________________________________________

STEP 5

• Run an online scan with ESET from
  Free Virus Scan: Use ESET's Online Antivirus Scanner
  
  
  • You
    must
    use Internet Explorer for this online scan. FireFox, Opera, etc will not work for this scan.
    
    
  • If your computer is running Window's Vista, then you
    must first
    start Internet Explorer as an Administrator. To do so, right-click on the
    Internet Explorer
    icon in the Start Menu and select "
    Run as administrator
    " from the popup context menu.
    
    
   
  • Accept the terms and click "Start".
    
    
  • Once the scanner is ready, check "Remove found threats" AND "Scan unwanted applications".
    
    
  • Click "Start" to begin the scan.
    
    
  • When completed restart your computer
    
    
   

__________________________________________________

Make sure your internet firewall security is enabled, and then please return to Extreme Tech Support - Free PC Help and tell us how the computer seems to be operating.

At that time, you will receive instructions to assist you in removing malicious programs from your Add/Remove program list if warranted.

 

If required this is the download link for TrendMicro™ HijackThis™

Unless instructed to by the Technician helping you then do not download this tool.

 

Once you and the Technician agree that your system appears to be clean then you should delete all your System Restore points and recreate a new one.

Please follow the instructions here

How to turn off and turn on System Restore in Windows XP

How to turn off and turn on System Restore in Windows Vista

[zism]

hi

 

have run all these various scans and finally managed to download HijackThis and do a scan. Here are the results of that scan

 

thanks :)

 

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 17:21:06, on 21/06/2008

Platform: Windows Vista (WinNT 6.00.1904)

MSIE: Internet Explorer v7.00 (7.00.6000.16681)

Boot mode: Normal

Running processes:

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files\Windows Defender\MSASCui.exe

C:\Windows\RtHDVCpl.exe

C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe

C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe

C:\Program Files\Virgin Broadband\PCguard\RPS.exe

C:\Windows\ehome\ehtray.exe

C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe

C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE

C:\Windows\ehome\ehmsas.exe

C:\Program Files\Virgin Broadband\advisor\BroadbandadvisorComHandler.exe

C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe

C:\Windows\system32\taskeng.exe

C:\Windows\system32\taskeng.exe

C:\Program Files\Samsung\Easy Display Manager\dmhkcore.exe

C:\Program Files\Samsung\Samsung Recovery Solution II\WCScheduler.exe

C:\Windows\System32\mobsync.exe

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe

C:\Program Files\Windows Mail\WinMail.exe

C:\Program Files\Internet Explorer\IEUser.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe

C:\Program Files\Windows Live\Messenger\msnmsgr.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Google

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = Yahoo! UK & Ireland

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Live Search

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = Yahoo! UK & Ireland

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Virgin Broadband\PCguard\pkR.dll

O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"

O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [broadbandadvisor.exe] "C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe" /AUTORUN

O4 - HKLM\..\Run: [PCguard] "C:\Program Files\Virgin Broadband\PCguard\Rps.exe"

O4 - HKLM\..\Run: [-FreedomNeedsReboot] "C:\Program Files\Virgin Broadband\PCguard\ZkRunOnceR.exe"

O4 - HKLM\..\Run: [MSConfig] "C:\Windows\system32\msconfig.exe" /auto

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKCU\..\Run: [startCCC] C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe

O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe

O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe

O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet

O4 - HKCU\..\Run: [spybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

O4 - HKCU\..\Run: [sUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

O4 - HKCU\..\RunOnce: [indexCleaner] "C:\Program Files\Virgin Broadband\PCguard\IdxClnR.exe"

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

O8 - Extra context menu item: Add to Windows &Live Favorites - Add to Windows Live Favorites

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O13 - Gopher Prefix:

O16 - DPF: McAfee Wi-FiScan - http://download.mcafee.com/molbin/iss-loc/mwfs/3.1.0.0/WscWlanScannerCtrl.cab

O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) - http://www.eset.eu/buxus/docs/OnlineScanner.cab

O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab

O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Windows\system32\Skype4COM.dll

O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll

O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe

O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe

O23 - Service: BlueSoleil Hid Service - Unknown owner - C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe

O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.vista.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe

O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe

O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe

O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe

O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe

O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe

O23 - Service: Virgin Broadband PCguard Update Service (RPSUpdaterR) - Radialpoint Inc. - C:\Program Files\Virgin Broadband\PCguard\rpsupdaterR.exe

O23 - Service: PCguard Firewall (RP_FWS) - Virgin Media - C:\Program Files\Virgin Broadband\PCguard\Fws.exe

O23 - Service: Start BT in service - Unknown owner - C:\Program Files\IVT Corporation\BlueSoleil\StartSkysolSvc.exe

--

End of file - 9756 bytes

[Seth]

That's good news.

 

Click on Start>Run, type in msconfig and click OK. Put a dot on Selective startup and click on the Startup tab. Scroll through the list and uncheck these entries:

 

RtHDVCpl.exe

GrooveMonitor.exe

SynTPEnh

Broadbandadvisor.exe

Reader\Reader_sl.exe

ATI.ACE\Core-Static\CLIStart.exe

ehTray.exe

WMPNSCFG.exe

TeaTimer.exe (We'll talk about this entry later).

SUPERAntiSpyware.exe

 

Click apply and restart. The laptop should be running much better now.

[zism]

hi

when i do this the onlyentries thereto uncheck were

 

GrooveMonitor and SUPERAntiSpyware

 

have I done something wrong?

 

:confused:

[Seth]

Is the laptop faster?

[zism]

will need to get back to you on that once Ive had a chance to play about on it!

:)

[zism]

hi

Im afraid my laptop appears as slow as ever :(

zism

[Seth]

When you're in msconfig, stretch the dividers to see the full names.

 

Also run hard drive error checking by going to start, type in chkdsk /r (note the space between the K and and /). Click ok and choose Y at the next screen that appears. Now restart the computer.

[zism]

hi

 

when I was in msconfig firt time round I did stretch the dividers to see the full names,done it again and still all those you listed are not there!

 

have now run chkdsk and restarted also

 

:confused:

[zism]

hi

hate to say this but my laptopnowappears to be running slower than ever!!

:(

[maynardvdm]

The malware experts will be onlie shortly.

 

While you wait:

Is the laptop getting hot?

If it is try putting two DVD case at the back of the laptop to get more airflow under it.

[Tony D]

Try starting in Safe Mode with Networking and let us know if it runs any faster. This is done by tapping the F8 key when the computer boots. Keep tapping the F8 key until you get the startup menu. Then use the arrow keys to select Safe Mode with Networking. Some things won't work, but you should be able to open files and you should have Internet access.

[zism]

hi

yes it definitely runs quicker when I run in Safe Mode with networking!! what now?

:confused:

[Tony D]

That's good to know. Let's wait for the malware experts to chime in with the next step(s).

[zism]

cool - look forward to their response!

thanks

:D

[Tony D]

I assume you followed instructions in post #6. Let's start disabling some startup items.

 

Go back to msconfig. Look at the Startup tab and uncheck everything. I would note what you turn off. Then restart and see if it works any .better

[zism]

hi

 

yes followed instrucions in #6. have now disabled all items under Startup and no noticeable difference

 

:(

[Tony D]

OK - then go back to msconfig and look at the Services tab. Click on Hide MS Services and disable all the others. See if that makes a difference.

[zism]

Im afraid that hasn't made any difference either

:(

[Tony D]

At this point, I'm at a loss because I'm not experienced in analyzing HiJackThis logs. Hopefully someone else can help out.

[zism]

thanks for trying to help it was much appreciated

:)

[AdvancedSetup]

Hello, you have a couple of odd items but overall unless it is very stealth it does not look like you're infected with any Malware.

 

Please download the following scanner and run it, then let me know if it found anything and what it found. If it did not find anything then my guess would be that you may be starting to have a hardware failure on the hard drive.

 

Open my computer and highlight your C: drive then do properties on it and see if you have an option to run a disk check. Sorry, don't have a Vista machine here in front of me right now. If so then run a disk check.

 

Here is the scanner to download and run. After you download it right click on it and choose RUN AS ADMIN for the program.

CureIt! 4.44

 

Let us know what CureIt says please.

 

.