rundll32.exe prevents me from connecting to the internet

[rx8ryder]

when ever i click start and connect to i would get the rundll32.exe has stopped working message. when i checked out the problems and solutions this is what i get...

 

Problem signature

Problem Event Name: APPCRASH

Application Name: rundll32.exe

Application Version: 6.0.6000.16386

Application Timestamp: 4549b0e1

Fault Module Name: xwtpw32.dll

Fault Module Version: 6.0.6000.16386

Fault Module Timestamp: 4549be0f

Exception Code: c000001d

Exception Offset: 00006919

OS Version: 6.0.6000.2.0.0.768.3

Locale ID: 1033

Additional Information 1: 6e5a

Additional Information 2: 6033df78c1d61a23821f69d051dbb0f0

Additional Information 3: d0b5

Additional Information 4: 612caabfb3401e158b30d915477ba32d

 

any suggestions? please let me know. thanks!

[Goku]

Hello and Welcome to FPCH Ryder. :)

 

First and foremost, ensure that your Vista is fully updated.

 

If you get the error when opening folders that contain video files, try this and see if it helps:

 

Open Control Panel > Folder Options > Always show Icons, Never Thumbnails.

 

Else, try to remember, when did this error start popping up. Was it after installing a particular program? Was it after installing, say, Nero ? If yes try this:

 

Open Computer > System Drive > Program files > Common Files > Ahead > DSfilter.

 

Rename NeroVideoProc.ax to say 1NeroVideoProc.ax and NeVideo.ax to say 1NeVideo.ax. Reboot. See if it fixes the problem or not

 

You can also follow these steps to try and find out, which software is causing this issue:

 

Type msconfig in Vista's search box and hit Enter to open up the System Configuration Utility window. Click on Services, and check in the Hide all Microsoft services checkbox. Click on Disable All button.

 

Now click on Startup tab and then click on Disable All button again. Press OK button and then Restart button on the following window. Effectively, you have turned off all non-microsoft services and startups.

 

If the issue is resolved, open System Configuration Windows again and then enable all the services from Services tab and then check the issue after restarting the computer in the same way as mentioned above.

 

This way, you will have to enable / disable services and startups to narrow down on the culprit. This is a lengthy and painfully boring process, but it will help you identify the culprit.

 

Let us know how it goes. Good Luck. :)

 

-- Goku

[rx8ryder]

i don't use nero... and the msconfig didn't do the trick... sry man... is there any other way? or can i use command prompt to connect to the internet?

[Goku]

No problem, Ryder. Can you download the following file and place it in the following folder.

 

Computer > System Drive > Windows > System32

 

xwtpw32.dll Download

 

If there is a prompt for the replacement of the file, do so. Reboot. Try and connect to the internet now. Let us know if it helps or not. Good Luck. :)

 

-- Goku

[rx8ryder]

man i thank u so much! u r so quick to reply too!