windows xp media edition

[GilesH]

I did a full system scan using Norton anti virus. Discovered a trojan hourse which was quarantined then I deleted it. This is the only possible thing I can think of that has caused my Fuji Siemans Scaleo P PC to do the following:

 

Windows wont start up. It goes so far then prompts me for safe mode, start as normal and start from last time windows worked ok. I have tried them all and they all go through the windows logo then give a blank screen.

 

I can't find my recovery disk.

 

Please help me - If possible I dont want to loose some of my pictures etc

[maynardvdm]

Hi GilesH

 

Welcome to Extreme Tech Support - Free PC Help.

 

Even choosing Safe Mode does not work?

 

Do you have the Windows XP CD?

[RandyL]

Hi Giles;

You said you can't find the Recovery CD but your model should also have shipped with a Drivers & Utilities CD/DVD. According to your manual this will sometimes Restore Windows.

 

Please wait for advice on repairing your system since you don't want to lose your files. I'm just throwing this out there as a method of last resort.

[Seth]

When you first start the computer, there will be a display with a black background and white letters. Do you see an option at that point to press (a certain key) to enter the recover console?

 

If not, we can provide you with a means to download the recovery console so you can run hard drive error checking and repair.

[GilesH]

dont have any CD's. windows came pre installed.

[GilesH]

no option to enter recover console, just BIOS ans SETUP.

How do I download the recoery console. Can I download onto my laptop and then use it on my desk top?

Your help is much appreciated

[GilesH]

dont have windows xp/cd was pre installed and cant find recovery disk. HELP

[AdvancedSetup]

Do you have access to another computer (a friend maybe) that is connected to the Internet and has a CD or DVD burner?

 

If so then we can look at some other options.