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A live agent broke my laptop! please help

Guest Maisy_294

By Guest Maisy_294
in Microsoft Products Support & Discussions

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Guest Maisy_294

Guest Maisy_294

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Yesterday i spoke to a live agent on microsoft as my laptop wasnt allowing me to download xbox app. This was my only issue. The agent named Emanuel used quick assist on my laptop for 2 hours to try and sort this problem out for me. After he said it was done and it should work now, he disconnected from the chat and i went to check if things where working. My windows key and the search bar is completely unresponsive now. I cant access any apps apart from the ones pinned which is only the internet. I have tried accessing the recovery mode but that wont work either. He has ruined my laptop. He als

 

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