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my all in one hp computer will only boot if I do a hard restart.

Guest Tony Borzoni

By Guest Tony Borzoni
in Microsoft Products Support & Discussions

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Guest Tony Borzoni

Guest Tony Borzoni

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Screen blank after "PC Mode"message. If I unplug everything including power cord, hold power button down for 30 sec and then plug everything back in then I can turn on computer and it will run perfectly. I have tried a basic System Restore( keeping files) in Windows 10 but no change. If I leave in sleep mode it starts up perfectly. Is this a hardware or software problem? Should I start again and boot from my original HP restore cds? Any help appreciated.

 

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