Guest lavagirl Posted August 6, 2007 Posted August 6, 2007 Hi ... please help. I have a terminal server that students log into for Microsoft applications. The problem that I am running into is that all 25 of them log in at the same time, and when they do, several of them freeze and the TS stops responding. I have to end the task and have them log in again. Does anyone have any suggestions on this?
Guest Vera Noest [MVP] Posted August 6, 2007 Posted August 6, 2007 Re: terminal server not responding What OS and SP version are you running on the Terminal Server? Any warnings or errors in the EventLog? What kind of TS profiles do the users have? Local? Roaming? If the problem is caused by a profile load or unload error, you will find an event saying so. In that case, install the UPHClean utility. http://www.microsoft.com/downloads/details.aspx?FamilyId=1B286E6D- 8912-4E18-B570-42470E2F3582 If you *don't* get profile errors, then have a look at this: 324446 - Terminal Server and connected Terminal Services clients pause when a Terminal Services client logs on or logs off http://support.microsoft.com/?kbid=324446 _________________________________________________________ Vera Noest MCSE, CCEA, Microsoft MVP - Terminal Server TS troubleshooting: http://ts.veranoest.net ___ please respond in newsgroup, NOT by private email ___ =?Utf-8?B?bGF2YWdpcmw=?= <lavagirl@discussions.microsoft.com> wrote on 06 aug 2007 in microsoft.public.windows.terminal_services: > Hi ... please help. I have a terminal server that students log > into for Microsoft applications. The problem that I am running > into is that all 25 of them log in at the same time, and when > they do, several of them freeze and the TS stops responding. I > have to end the task and have them log in again. Does anyone > have any suggestions on this?
Guest lavagirl Posted August 6, 2007 Posted August 6, 2007 Re: terminal server not responding Vera, Thank you for your reply. This is the only error in the System event log: DCOM got error "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. " attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811} It is error # 10005. I will try to do the steps listed in the article to enable advanced performance. "Vera Noest [MVP]" wrote: > What OS and SP version are you running on the Terminal Server? > Any warnings or errors in the EventLog? > What kind of TS profiles do the users have? Local? Roaming? > If the problem is caused by a profile load or unload error, you > will find an event saying so. In that case, install the UPHClean > utility. > http://www.microsoft.com/downloads/details.aspx?FamilyId=1B286E6D- > 8912-4E18-B570-42470E2F3582 > > If you *don't* get profile errors, then have a look at this: > > 324446 - Terminal Server and connected Terminal Services clients > pause when a Terminal Services client logs on or logs off > http://support.microsoft.com/?kbid=324446 > > _________________________________________________________ > Vera Noest > MCSE, CCEA, Microsoft MVP - Terminal Server > TS troubleshooting: http://ts.veranoest.net > ___ please respond in newsgroup, NOT by private email ___ > > =?Utf-8?B?bGF2YWdpcmw=?= <lavagirl@discussions.microsoft.com> > wrote on 06 aug 2007 in > microsoft.public.windows.terminal_services: > > > Hi ... please help. I have a terminal server that students log > > into for Microsoft applications. The problem that I am running > > into is that all 25 of them log in at the same time, and when > > they do, several of them freeze and the TS stops responding. I > > have to end the task and have them log in again. Does anyone > > have any suggestions on this? >
Guest lavagirl Posted August 6, 2007 Posted August 6, 2007 Re: terminal server not responding Oops...my OS is Win2003 SP2. I can't enable advanced performance because my drives are RAID configured. It doesn't give me the option. Should I still make the registry changes mentioned in the article? Thanks! "Vera Noest [MVP]" wrote: > What OS and SP version are you running on the Terminal Server? > Any warnings or errors in the EventLog? > What kind of TS profiles do the users have? Local? Roaming? > If the problem is caused by a profile load or unload error, you > will find an event saying so. In that case, install the UPHClean > utility. > http://www.microsoft.com/downloads/details.aspx?FamilyId=1B286E6D- > 8912-4E18-B570-42470E2F3582 > > If you *don't* get profile errors, then have a look at this: > > 324446 - Terminal Server and connected Terminal Services clients > pause when a Terminal Services client logs on or logs off > http://support.microsoft.com/?kbid=324446 > > _________________________________________________________ > Vera Noest > MCSE, CCEA, Microsoft MVP - Terminal Server > TS troubleshooting: http://ts.veranoest.net > ___ please respond in newsgroup, NOT by private email ___ > > =?Utf-8?B?bGF2YWdpcmw=?= <lavagirl@discussions.microsoft.com> > wrote on 06 aug 2007 in > microsoft.public.windows.terminal_services: > > > Hi ... please help. I have a terminal server that students log > > into for Microsoft applications. The problem that I am running > > into is that all 25 of them log in at the same time, and when > > they do, several of them freeze and the TS stops responding. I > > have to end the task and have them log in again. Does anyone > > have any suggestions on this? >
Guest Vera Noest [MVP] Posted August 6, 2007 Posted August 6, 2007 Re: terminal server not responding I think so, yes. But make sure that you make a backup of the registry before modifying the keys. _________________________________________________________ Vera Noest MCSE, CCEA, Microsoft MVP - Terminal Server TS troubleshooting: http://ts.veranoest.net ___ please respond in newsgroup, NOT by private email ___ =?Utf-8?B?bGF2YWdpcmw=?= <lavagirl@discussions.microsoft.com> wrote on 06 aug 2007 in microsoft.public.windows.terminal_services: > Oops...my OS is Win2003 SP2. I can't enable advanced > performance because my drives are RAID configured. It doesn't > give me the option. Should I still make the registry changes > mentioned in the article? Thanks! > > "Vera Noest [MVP]" wrote: > >> What OS and SP version are you running on the Terminal Server? >> Any warnings or errors in the EventLog? >> What kind of TS profiles do the users have? Local? Roaming? >> If the problem is caused by a profile load or unload error, you >> will find an event saying so. In that case, install the >> UPHClean utility. >> http://www.microsoft.com/downloads/details.aspx?FamilyId=1B286E6 >> D- 8912-4E18-B570-42470E2F3582 >> >> If you *don't* get profile errors, then have a look at this: >> >> 324446 - Terminal Server and connected Terminal Services >> clients pause when a Terminal Services client logs on or logs >> off http://support.microsoft.com/?kbid=324446 >> >> _________________________________________________________ >> Vera Noest >> MCSE, CCEA, Microsoft MVP - Terminal Server >> TS troubleshooting: http://ts.veranoest.net >> ___ please respond in newsgroup, NOT by private email ___ >> >> =?Utf-8?B?bGF2YWdpcmw=?= <lavagirl@discussions.microsoft.com> >> wrote on 06 aug 2007 in >> microsoft.public.windows.terminal_services: >> >> > Hi ... please help. I have a terminal server that students >> > log into for Microsoft applications. The problem that I am >> > running into is that all 25 of them log in at the same time, >> > and when they do, several of them freeze and the TS stops >> > responding. I have to end the task and have them log in >> > again. Does anyone have any suggestions on this?
Guest Vera Noest [MVP] Posted August 6, 2007 Posted August 6, 2007 Re: terminal server not responding That's mentioned here: http://www.eventid.net/display.asp?eventid=10005&eventno=612 &source=DCOM&phase=1 _________________________________________________________ Vera Noest MCSE, CCEA, Microsoft MVP - Terminal Server TS troubleshooting: http://ts.veranoest.net ___ please respond in newsgroup, NOT by private email ___ =?Utf-8?B?bGF2YWdpcmw=?= <lavagirl@discussions.microsoft.com> wrote on 06 aug 2007 in microsoft.public.windows.terminal_services: > Vera, > Thank you for your reply. This is the only error in the System > event log: > > DCOM got error "The service cannot be started, either because it > is disabled or because it has no enabled devices associated with > it. " attempting to start the service StiSvc with arguments "" > in order to run the server: > {A1F4E726-8CF1-11D1-BF92-0060081ED811} > > It is error # 10005. > > I will try to do the steps listed in the article to enable > advanced performance. > > "Vera Noest [MVP]" wrote: > >> What OS and SP version are you running on the Terminal Server? >> Any warnings or errors in the EventLog? >> What kind of TS profiles do the users have? Local? Roaming? >> If the problem is caused by a profile load or unload error, you >> will find an event saying so. In that case, install the >> UPHClean utility. >> http://www.microsoft.com/downloads/details.aspx?FamilyId=1B286E6 >> D- 8912-4E18-B570-42470E2F3582 >> >> If you *don't* get profile errors, then have a look at this: >> >> 324446 - Terminal Server and connected Terminal Services >> clients pause when a Terminal Services client logs on or logs >> off http://support.microsoft.com/?kbid=324446 >> >> _________________________________________________________ >> Vera Noest >> MCSE, CCEA, Microsoft MVP - Terminal Server >> TS troubleshooting: http://ts.veranoest.net >> ___ please respond in newsgroup, NOT by private email ___ >> >> =?Utf-8?B?bGF2YWdpcmw=?= <lavagirl@discussions.microsoft.com> >> wrote on 06 aug 2007 in >> microsoft.public.windows.terminal_services: >> >> > Hi ... please help. I have a terminal server that students >> > log into for Microsoft applications. The problem that I am >> > running into is that all 25 of them log in at the same time, >> > and when they do, several of them freeze and the TS stops >> > responding. I have to end the task and have them log in >> > again. Does anyone have any suggestions on this?
Guest Soo Kuan Teo [MSFT] Posted August 8, 2007 Posted August 8, 2007 Re: terminal server not responding Is Drive redirection enabled? If yes, disable it and see if you still have the same issue. Thanks Soo Kuan -- This posting is provided "AS IS" with no warranties, and confers no rights. "Vera Noest [MVP]" <vera.noest@remove-this.hem.utfors.se> wrote in message news:Xns9984F21F9B7F6veranoesthemutforsse@207.46.248.16... >I think so, yes. But make sure that you make a backup of the > registry before modifying the keys. > > _________________________________________________________ > Vera Noest > MCSE, CCEA, Microsoft MVP - Terminal Server > TS troubleshooting: http://ts.veranoest.net > ___ please respond in newsgroup, NOT by private email ___ > > =?Utf-8?B?bGF2YWdpcmw=?= <lavagirl@discussions.microsoft.com> > wrote on 06 aug 2007 in > microsoft.public.windows.terminal_services: > >> Oops...my OS is Win2003 SP2. I can't enable advanced >> performance because my drives are RAID configured. It doesn't >> give me the option. Should I still make the registry changes >> mentioned in the article? Thanks! >> >> "Vera Noest [MVP]" wrote: >> >>> What OS and SP version are you running on the Terminal Server? >>> Any warnings or errors in the EventLog? >>> What kind of TS profiles do the users have? Local? Roaming? >>> If the problem is caused by a profile load or unload error, you >>> will find an event saying so. In that case, install the >>> UPHClean utility. >>> http://www.microsoft.com/downloads/details.aspx?FamilyId=1B286E6 >>> D- 8912-4E18-B570-42470E2F3582 >>> >>> If you *don't* get profile errors, then have a look at this: >>> >>> 324446 - Terminal Server and connected Terminal Services >>> clients pause when a Terminal Services client logs on or logs >>> off http://support.microsoft.com/?kbid=324446 >>> >>> _________________________________________________________ >>> Vera Noest >>> MCSE, CCEA, Microsoft MVP - Terminal Server >>> TS troubleshooting: http://ts.veranoest.net >>> ___ please respond in newsgroup, NOT by private email ___ >>> >>> =?Utf-8?B?bGF2YWdpcmw=?= <lavagirl@discussions.microsoft.com> >>> wrote on 06 aug 2007 in >>> microsoft.public.windows.terminal_services: >>> >>> > Hi ... please help. I have a terminal server that students >>> > log into for Microsoft applications. The problem that I am >>> > running into is that all 25 of them log in at the same time, >>> > and when they do, several of them freeze and the TS stops >>> > responding. I have to end the task and have them log in >>> > again. Does anyone have any suggestions on this?
Guest lavagirl Posted August 9, 2007 Posted August 9, 2007 Re: terminal server not responding "Soo Kuan Teo [MSFT]" wrote: > Is Drive redirection enabled? If yes, disable it and see if you still have > the same issue. > > Thanks > Soo Kuan > > > -- > This posting is provided "AS IS" with no warranties, and confers no rights. > > "Vera Noest [MVP]" <vera.noest@remove-this.hem.utfors.se> wrote in message > news:Xns9984F21F9B7F6veranoesthemutforsse@207.46.248.16... > >I think so, yes. But make sure that you make a backup of the > > registry before modifying the keys. > > > > _________________________________________________________ > > Vera Noest > > MCSE, CCEA, Microsoft MVP - Terminal Server > > TS troubleshooting: http://ts.veranoest.net > > ___ please respond in newsgroup, NOT by private email ___ > > > > =?Utf-8?B?bGF2YWdpcmw=?= <lavagirl@discussions.microsoft.com> > > wrote on 06 aug 2007 in > > microsoft.public.windows.terminal_services: > > > >> Oops...my OS is Win2003 SP2. I can't enable advanced > >> performance because my drives are RAID configured. It doesn't > >> give me the option. Should I still make the registry changes > >> mentioned in the article? Thanks! > >> > >> "Vera Noest [MVP]" wrote: > >> > >>> What OS and SP version are you running on the Terminal Server? > >>> Any warnings or errors in the EventLog? > >>> What kind of TS profiles do the users have? Local? Roaming? > >>> If the problem is caused by a profile load or unload error, you > >>> will find an event saying so. In that case, install the > >>> UPHClean utility. > >>> http://www.microsoft.com/downloads/details.aspx?FamilyId=1B286E6 > >>> D- 8912-4E18-B570-42470E2F3582 > >>> > >>> If you *don't* get profile errors, then have a look at this: > >>> > >>> 324446 - Terminal Server and connected Terminal Services > >>> clients pause when a Terminal Services client logs on or logs > >>> off http://support.microsoft.com/?kbid=324446 > >>> > >>> _________________________________________________________ > >>> Vera Noest > >>> MCSE, CCEA, Microsoft MVP - Terminal Server > >>> TS troubleshooting: http://ts.veranoest.net > >>> ___ please respond in newsgroup, NOT by private email ___ > >>> > >>> =?Utf-8?B?bGF2YWdpcmw=?= <lavagirl@discussions.microsoft.com> > >>> wrote on 06 aug 2007 in > >>> microsoft.public.windows.terminal_services: > >>> > >>> > Hi ... please help. I have a terminal server that students > >>> > log into for Microsoft applications. The problem that I am > >>> > running into is that all 25 of them log in at the same time, > >>> > and when they do, several of them freeze and the TS stops > >>> > responding. I have to end the task and have them log in > >>> > again. Does anyone have any suggestions on this? > >
Guest lavagirl Posted August 9, 2007 Posted August 9, 2007 Re: terminal server not responding Oops, I hope that blank one didn't post. I have the MyDocuments redirecting. We need that in our environment because the students move around to different computers, and some of them are using apps not on terminal servers. "Soo Kuan Teo [MSFT]" wrote: > Is Drive redirection enabled? If yes, disable it and see if you still have > the same issue. > > Thanks > Soo Kuan > > > -- > This posting is provided "AS IS" with no warranties, and confers no rights. > > "Vera Noest [MVP]" <vera.noest@remove-this.hem.utfors.se> wrote in message > news:Xns9984F21F9B7F6veranoesthemutforsse@207.46.248.16... > >I think so, yes. But make sure that you make a backup of the > > registry before modifying the keys. > > > > _________________________________________________________ > > Vera Noest > > MCSE, CCEA, Microsoft MVP - Terminal Server > > TS troubleshooting: http://ts.veranoest.net > > ___ please respond in newsgroup, NOT by private email ___ > > > > =?Utf-8?B?bGF2YWdpcmw=?= <lavagirl@discussions.microsoft.com> > > wrote on 06 aug 2007 in > > microsoft.public.windows.terminal_services: > > > >> Oops...my OS is Win2003 SP2. I can't enable advanced > >> performance because my drives are RAID configured. It doesn't > >> give me the option. Should I still make the registry changes > >> mentioned in the article? Thanks! > >> > >> "Vera Noest [MVP]" wrote: > >> > >>> What OS and SP version are you running on the Terminal Server? > >>> Any warnings or errors in the EventLog? > >>> What kind of TS profiles do the users have? Local? Roaming? > >>> If the problem is caused by a profile load or unload error, you > >>> will find an event saying so. In that case, install the > >>> UPHClean utility. > >>> http://www.microsoft.com/downloads/details.aspx?FamilyId=1B286E6 > >>> D- 8912-4E18-B570-42470E2F3582 > >>> > >>> If you *don't* get profile errors, then have a look at this: > >>> > >>> 324446 - Terminal Server and connected Terminal Services > >>> clients pause when a Terminal Services client logs on or logs > >>> off http://support.microsoft.com/?kbid=324446 > >>> > >>> _________________________________________________________ > >>> Vera Noest > >>> MCSE, CCEA, Microsoft MVP - Terminal Server > >>> TS troubleshooting: http://ts.veranoest.net > >>> ___ please respond in newsgroup, NOT by private email ___ > >>> > >>> =?Utf-8?B?bGF2YWdpcmw=?= <lavagirl@discussions.microsoft.com> > >>> wrote on 06 aug 2007 in > >>> microsoft.public.windows.terminal_services: > >>> > >>> > Hi ... please help. I have a terminal server that students > >>> > log into for Microsoft applications. The problem that I am > >>> > running into is that all 25 of them log in at the same time, > >>> > and when they do, several of them freeze and the TS stops > >>> > responding. I have to end the task and have them log in > >>> > again. Does anyone have any suggestions on this? > >
Guest lavagirl Posted August 9, 2007 Posted August 9, 2007 Re: terminal server not responding Well, I installed UPHCLEAN and made the registry changes to the TS, but same problem. If more than one are signing in at once, at least one will freeze up. If I go to task manager and close the unresponsive TS login, and then try connection again, it works. The problem is, these are students, and they can't do that. Could this be a performance/network issue? The TS is physically in the same room as the students, and once they are connected it is very quick. "Vera Noest [MVP]" wrote: > I think so, yes. But make sure that you make a backup of the > registry before modifying the keys. > > _________________________________________________________ > Vera Noest > MCSE, CCEA, Microsoft MVP - Terminal Server > TS troubleshooting: http://ts.veranoest.net > ___ please respond in newsgroup, NOT by private email ___ > > =?Utf-8?B?bGF2YWdpcmw=?= <lavagirl@discussions.microsoft.com> > wrote on 06 aug 2007 in > microsoft.public.windows.terminal_services: > > > Oops...my OS is Win2003 SP2. I can't enable advanced > > performance because my drives are RAID configured. It doesn't > > give me the option. Should I still make the registry changes > > mentioned in the article? Thanks! > > > > "Vera Noest [MVP]" wrote: > > > >> What OS and SP version are you running on the Terminal Server? > >> Any warnings or errors in the EventLog? > >> What kind of TS profiles do the users have? Local? Roaming? > >> If the problem is caused by a profile load or unload error, you > >> will find an event saying so. In that case, install the > >> UPHClean utility. > >> http://www.microsoft.com/downloads/details.aspx?FamilyId=1B286E6 > >> D- 8912-4E18-B570-42470E2F3582 > >> > >> If you *don't* get profile errors, then have a look at this: > >> > >> 324446 - Terminal Server and connected Terminal Services > >> clients pause when a Terminal Services client logs on or logs > >> off http://support.microsoft.com/?kbid=324446 > >> > >> _________________________________________________________ > >> Vera Noest > >> MCSE, CCEA, Microsoft MVP - Terminal Server > >> TS troubleshooting: http://ts.veranoest.net > >> ___ please respond in newsgroup, NOT by private email ___ > >> > >> =?Utf-8?B?bGF2YWdpcmw=?= <lavagirl@discussions.microsoft.com> > >> wrote on 06 aug 2007 in > >> microsoft.public.windows.terminal_services: > >> > >> > Hi ... please help. I have a terminal server that students > >> > log into for Microsoft applications. The problem that I am > >> > running into is that all 25 of them log in at the same time, > >> > and when they do, several of them freeze and the TS stops > >> > responding. I have to end the task and have them log in > >> > again. Does anyone have any suggestions on this? >
Guest Vera Noest [MVP] Posted August 9, 2007 Posted August 9, 2007 Re: terminal server not responding That's folder redirection, not local drive redirection. _________________________________________________________ Vera Noest MCSE, CCEA, Microsoft MVP - Terminal Server TS troubleshooting: http://ts.veranoest.net ___ please respond in newsgroup, NOT by private email ___ =?Utf-8?B?bGF2YWdpcmw=?= <lavagirl@discussions.microsoft.com> wrote on 09 aug 2007 in microsoft.public.windows.terminal_services: > Oops, I hope that blank one didn't post. I have the MyDocuments > redirecting. > We need that in our environment because the students move > around to > different computers, and some of them are using apps not on > terminal servers. > > "Soo Kuan Teo [MSFT]" wrote: > >> Is Drive redirection enabled? If yes, disable it and see if you >> still have the same issue. >> >> Thanks >> Soo Kuan >> >> >> -- >> This posting is provided "AS IS" with no warranties, and >> confers no rights. >> >> "Vera Noest [MVP]" <vera.noest@remove-this.hem.utfors.se> wrote >> in message >> news:Xns9984F21F9B7F6veranoesthemutforsse@207.46.248.16... >> >I think so, yes. But make sure that you make a backup of the >> > registry before modifying the keys. >> > >> > _________________________________________________________ >> > Vera Noest >> > MCSE, CCEA, Microsoft MVP - Terminal Server >> > TS troubleshooting: http://ts.veranoest.net >> > ___ please respond in newsgroup, NOT by private email ___ >> > >> > =?Utf-8?B?bGF2YWdpcmw=?= <lavagirl@discussions.microsoft.com> >> > wrote on 06 aug 2007 in >> > microsoft.public.windows.terminal_services: >> > >> >> Oops...my OS is Win2003 SP2. I can't enable advanced >> >> performance because my drives are RAID configured. It >> >> doesn't give me the option. Should I still make the >> >> registry changes mentioned in the article? Thanks! >> >> >> >> "Vera Noest [MVP]" wrote: >> >> >> >>> What OS and SP version are you running on the Terminal >> >>> Server? Any warnings or errors in the EventLog? >> >>> What kind of TS profiles do the users have? Local? Roaming? >> >>> If the problem is caused by a profile load or unload error, >> >>> you will find an event saying so. In that case, install the >> >>> UPHClean utility. >> >>> http://www.microsoft.com/downloads/details.aspx?FamilyId=1B2 >> >>> 86E6 D- 8912-4E18-B570-42470E2F3582 >> >>> >> >>> If you *don't* get profile errors, then have a look at >> >>> this: >> >>> >> >>> 324446 - Terminal Server and connected Terminal Services >> >>> clients pause when a Terminal Services client logs on or >> >>> logs off http://support.microsoft.com/?kbid=324446 >> >>> >> >>> _________________________________________________________ >> >>> Vera Noest >> >>> MCSE, CCEA, Microsoft MVP - Terminal Server >> >>> TS troubleshooting: http://ts.veranoest.net >> >>> ___ please respond in newsgroup, NOT by private email ___ >> >>> >> >>> =?Utf-8?B?bGF2YWdpcmw=?= >> >>> <lavagirl@discussions.microsoft.com> wrote on 06 aug 2007 >> >>> in microsoft.public.windows.terminal_services: >> >>> >> >>> > Hi ... please help. I have a terminal server that >> >>> > students log into for Microsoft applications. The >> >>> > problem that I am running into is that all 25 of them log >> >>> > in at the same time, and when they do, several of them >> >>> > freeze and the TS stops responding. I have to end the >> >>> > task and have them log in again. Does anyone have any >> >>> > suggestions on this?
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