Unused Windows 11 product key activated?

[Guest cameron russell HWS]

Hi. I recently had a customer who had purchased a win11 product key from a local retailer for use on her laptop. My windows 11 installer confirmed my suspicion that her machine was not compatible so I installed win10 and this was automatically activated by the laptops inbuilt key. I recommended that she return the key to the retailer. The retailer has told her that the key was activated and refused a refund. I know that neither of us even read the key, let alone entered it anywhere and was wondering how best to proceed?

 

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