Can anybody help a dunce?

[pudos]

Hi everyone,

 

i guess this forum is for people who now a bit about P.C's and hope they can help people like me who know pretty much how to switch on and upload their ipods!

Yesterday my wife switched on our pc to check her email (it is XP Home)

logged in (hotmail address) and found all her messages, contacts etc wiped out. Also on speaking to friends many had received an email, saying it was from her, with a plea for money. Luckily all new it was not her way! So

a) how could this happen, how could she lose her identity and is it best for her to cease this account and move to a different address (email one!)

b) what danger to our p.c. security (it is in three user names) and are the other users under threat

c) presume this is why our p.c. is now running so slow can repair be done by downloads or should i call the local guy

d) could this be related to my son (like most 16y.olds much more p.c literate that parents) still file sharing despite my chats to him! Managed to stop Limewire being used but now knows he is swapping on a Russian site!

Thanks very much in advance for any advice. Any help much apprecaited.

Paul

[Goku]

Hello and Welcome to Extreme Tech Support - Free PC Help Paul. :)

 

It is evident from your symptoms that you have been very badly infected by various worms, trojans and viruses. Please wait till our Malware experts get online and elaborate on your various problems. They will also list down various steps so that you can secure yourself more tightly. Thank you for your patience and co-operation. :)

 

-- Goku

[Goku]

Meanwhile, you can read the following article to learn more about Internet Security and how to secure your PC. :)

 

Safety first! Top 12 tips for a secure PC

 

This will educate you enough till our Malware experts get online. Once again, thank you for your patience and co-operation. :)

 

-- Goku

[Dalo Harkin]

Someone has got hold of your email details and basically cloned your email account.

Go to the provider website and get it DELETED and set up a new one. (after we get rid of the stuff on the PC)

LIMEWIRE is BAD NEWS - get rid of it ASAP

 

If there is anything on the PC that you need - back it to a flash drive - PICS and VIDS etc and then just reformat - its the only way to make sure if there is anything on the PC thats BAD that it's gone forever.

[pudos]

Cheers guys and thanks for the responce so far.

 

Have sent any documents / photos i need to my plug in drive but

cannot seem to be able to sent my itunes there, is it me

or am i doing this wrong, it totals about 900 songs

 

thanks paul

[Dalo Harkin]

900 songs will be far too big for the flash drive - burn them to a data DVD/CD.