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MY SECOND DISPLAY TURNS OFF WHEN I CONNECT THE LAPTOP POWER CABLE AND I ONLY REMAIN WITH THE ORIGINAL DISPLAY OF THE LAPTOP

Guest MikePhiri

By Guest MikePhiri
in Microsoft Products Support & Discussions

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Guest MikePhiri

Guest MikePhiri

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I am using an HP Probook 470 G4. I usually use two displays with my HP monitor. But after changing the initial PC I had, which was a Dell machine, I have run into a problem. When I connect the laptop to the charging port, the second monitor gets disconnected and no longer shows anything, almost as if it is not working. I wanted help on how to work around this and also wanted to find out if this is a hardware or software problem. because it immediately moves all the items from the second display back onto the main display of the laptop. Here is the video description of the problem Video

 

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