error code 0x0000005

[Guest wellgang]

I started getting a message that states " Internet explorer has encountered a

problem and needs to close.Sorry for the inconveniance." asks if i want to

send an error report to microsoft and then shuts down.It's only affecting me

when i try to go to dallascowboys.com or stlcardinals.com. I've been able to

go onto other nfl & mlb sights & hasn't affected any other sights that my

family or i use.The error code is what i got when i looked for info and i

have more writen down if needed.i enjoy the articals on both sights and don't

want to give them up.Anything would be usefull.Thanks in advance.

[Guest Gary S. Terhune]

Re: error code 0x0000005

 

Go to Add/Remove Programs and remove all Java or JRE items. Then go to

Java.com and get the latest runtimes, version 6 update 2. See if that fixes

it.

 

--

Gary S. Terhune

MS-MVP Shell/User

http://www.grystmill.com

 

"wellgang" <wellgang@discussions.microsoft.com> wrote in message

news:C0CC8E12-1CC8-4A1A-BD77-1426BAE7B7A0@microsoft.com...

>I started getting a message that states " Internet explorer has encountered

>a

> problem and needs to close.Sorry for the inconveniance." asks if i want to

> send an error report to microsoft and then shuts down.It's only affecting

> me

> when i try to go to dallascowboys.com or stlcardinals.com. I've been able

> to

> go onto other nfl & mlb sights & hasn't affected any other sights that my

> family or i use.The error code is what i got when i looked for info and i

> have more writen down if needed.i enjoy the articals on both sights and

> don't

> want to give them up.Anything would be usefull.Thanks in advance.

[Guest wellgang]

Re: error code 0x0000005

 

tried that but it didn't work.thanks for your help though.

 

"Gary S. Terhune" wrote:

> Go to Add/Remove Programs and remove all Java or JRE items. Then go to

> Java.com and get the latest runtimes, version 6 update 2. See if that fixes

> it.

>

> --

> Gary S. Terhune

> MS-MVP Shell/User

> http://www.grystmill.com

>

> "wellgang" <wellgang@discussions.microsoft.com> wrote in message

> news:C0CC8E12-1CC8-4A1A-BD77-1426BAE7B7A0@microsoft.com...

> >I started getting a message that states " Internet explorer has encountered

> >a

> > problem and needs to close.Sorry for the inconveniance." asks if i want to

> > send an error report to microsoft and then shuts down.It's only affecting

> > me

> > when i try to go to dallascowboys.com or stlcardinals.com. I've been able

> > to

> > go onto other nfl & mlb sights & hasn't affected any other sights that my

> > family or i use.The error code is what i got when i looked for info and i

> > have more writen down if needed.i enjoy the articals on both sights and

> > don't

> > want to give them up.Anything would be usefull.Thanks in advance.

>

>

>

[Guest Gary S. Terhune]

Re: error code 0x0000005

 

Well, there are security settings and security apps that can block Java, but

I'm at my limits of knowledge on this one. Hope someone else has more

detailed info. I'd post your query to the IE newsgroup:

http://tinyurl.com/7skpb

 

--

Gary S. Terhune

MS-MVP Shell/User

http://www.grystmill.com

 

"wellgang" <wellgang@discussions.microsoft.com> wrote in message

news:9364D53B-35C6-4251-B25C-5545A9034BA8@microsoft.com...

> tried that but it didn't work.thanks for your help though.

>

> "Gary S. Terhune" wrote:

>

>> Go to Add/Remove Programs and remove all Java or JRE items. Then go to

>> Java.com and get the latest runtimes, version 6 update 2. See if that

>> fixes

>> it.

>>

>> --

>> Gary S. Terhune

>> MS-MVP Shell/User

>> http://www.grystmill.com

>>

>> "wellgang" <wellgang@discussions.microsoft.com> wrote in message

>> news:C0CC8E12-1CC8-4A1A-BD77-1426BAE7B7A0@microsoft.com...

>> >I started getting a message that states " Internet explorer has

>> >encountered

>> >a

>> > problem and needs to close.Sorry for the inconveniance." asks if i want

>> > to

>> > send an error report to microsoft and then shuts down.It's only

>> > affecting

>> > me

>> > when i try to go to dallascowboys.com or stlcardinals.com. I've been

>> > able

>> > to

>> > go onto other nfl & mlb sights & hasn't affected any other sights that

>> > my

>> > family or i use.The error code is what i got when i looked for info and

>> > i

>> > have more writen down if needed.i enjoy the articals on both sights and

>> > don't

>> > want to give them up.Anything would be usefull.Thanks in advance.

>>

>>

>>

[Guest nass]

RE: error code 0x0000005

 

 

 

"wellgang" wrote:

> I started getting a message that states " Internet explorer has encountered a

> problem and needs to close.Sorry for the inconveniance." asks if i want to

> send an error report to microsoft and then shuts down.It's only affecting me

> when i try to go to dallascowboys.com or stlcardinals.com. I've been able to

> go onto other nfl & mlb sights & hasn't affected any other sights that my

> family or i use.The error code is what i got when i looked for info and i

> have more writen down if needed.i enjoy the articals on both sights and don't

> want to give them up.Anything would be usefull.Thanks in advance.

 

I don't know if you saw my reply to you on 06/08/2007 or you lost track of

it?.

Well, what the error message?, please if the below steps did not help write

back with the exact wording of the error message.

If you get Memory Cannot be read or written. As the name refer to, it is a

memory problem, some applications/programs

didn't release the memory in timely fashion causing the Error to be thrown by

the system error reporting tools.

Also it could be the work of malware, badly written application installed

on your system including third party toolbars installed beside Internet

explorer, do you have other toolbars installed try to uninstall them, memory

gone bad or loose in their slots/dust also can cause this.

1... First, try to clean up your caches, Internet files and delete cookies

by doing this:

Click Start >> Control Panel >> Double click Network and Internet

Connections >> Double click Internet Options.

On the IE properties windows you will see these Taps:

General | Security | Privacy | Content | Connections | Programs |

Advanced

Under General Tab clear your History, Internet Files and Cookies.

Then click on Advanced tab and scroll down to under the Browsing Option:

[&] Browsing

[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.

Then click on Programs Tab and click Manage Add-Ons and Disable all non

Verified Add-Ons (You should Renable them later one-by-one and see the

culprit and update it or remove it.

How to manage Add-Ons:

http://support.microsoft.com/kb/883256

 

2... You need to be sure your system is clean from malware and Viruses by

scanning for them

Scan for malware from here:

http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

http://onecare.live.com/standard/en-gb/default.htm

http://www.lavasoft.com/products/ad-aware_se_personal.php

http://www.safer-networking.org ; for Spybot S&D

 

=How to perform a clean boot procedure to prevent background programs from

interfering with a game or a program that you currently use

http://support.microsoft.com/kb/331796

 

 

3... You may have a bad RAM try to test your RAM by running Memtest by

downloading this tool and unzip it and make a floppy or CD/DVD and run it on

Reboot.

http://www.memtest86.com/

You may need to reposition/reset the RAM sticks in their slots.

If you still having problem see this from Gerry and Myself:

http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsxp.help_and_support&tid=17600943-a0a0-4ad9-ac0a-3c33053f2057&cat=en_US_4fae9fed-da91-4a2a-9d2b-5dc71973d43c&lang=en&cr=US&sloc=en-us&m=1&p=1

Also the complete error message will be great help for us and you from the

Event Viewer?.

HTH.

Let us know.

Regards,

nass

----------

http://www.nasstec.co.uk

[Guest wellgang]

RE: error code 0x0000005

 

NASS here is the error message. pop up.

"Internet Explorer has encountered a problem and needs to close.We are sorry

for the inconvenience. If you were in the middle of something,the information

you were working on might be lost. Please tell microsoft about this problem

we have created an error report that you can send to help us improve internet

explorer. We will treat this report as confidential and anonimus. To see what

this error report contains,click here." next page "Error Signiture App

name:iexplore.exp App Ver:6.0.2900.2186 Mod name wininet.DCL

Mod Ver:6.0.2900.3121 offset:00004621" next page "The

following information about your prosses will be prepaired. Exception

Information code:0xc0000005 flags:0x00000000

record:0x0000000000000000 adress: 0x00000000771b4621"

i've tried all of the sugestions that you gave me earlier ,but none of them

have worked.Would like to know about the event vewier.Don't know what else i

can tell you about the message.It doesn't say anything about it being a

memory problem and i have tried running macafee and have found no virises.The

only other thing that i can think of is to crash and reboot , but having done

that once it took awhile to get everything back. Thanks again for your help

so far.

"nass" wrote:

>

>

> "wellgang" wrote:

>

> > I started getting a message that states " Internet explorer has encountered a

> > problem and needs to close.Sorry for the inconveniance." asks if i want to

> > send an error report to microsoft and then shuts down.It's only affecting me

> > when i try to go to dallascowboys.com or stlcardinals.com. I've been able to

> > go onto other nfl & mlb sights & hasn't affected any other sights that my

> > family or i use.The error code is what i got when i looked for info and i

> > have more writen down if needed.i enjoy the articals on both sights and don't

> > want to give them up.Anything would be usefull.Thanks in advance.

>

> I don't know if you saw my reply to you on 06/08/2007 or you lost track of

> it?.

> Well, what the error message?, please if the below steps did not help write

> back with the exact wording of the error message.

> If you get Memory Cannot be read or written. As the name refer to, it is a

> memory problem, some applications/programs

> didn't release the memory in timely fashion causing the Error to be thrown by

> the system error reporting tools.

> Also it could be the work of malware, badly written application installed

> on your system including third party toolbars installed beside Internet

> explorer, do you have other toolbars installed try to uninstall them, memory

> gone bad or loose in their slots/dust also can cause this.

> 1... First, try to clean up your caches, Internet files and delete cookies

> by doing this:

> Click Start >> Control Panel >> Double click Network and Internet

> Connections >> Double click Internet Options.

> On the IE properties windows you will see these Taps:

> General | Security | Privacy | Content | Connections | Programs |

> Advanced

> Under General Tab clear your History, Internet Files and Cookies.

> Then click on Advanced tab and scroll down to under the Browsing Option:

> [&] Browsing

> [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.

> Then click on Programs Tab and click Manage Add-Ons and Disable all non

> Verified Add-Ons (You should Renable them later one-by-one and see the

> culprit and update it or remove it.

> How to manage Add-Ons:

> http://support.microsoft.com/kb/883256

>

> 2... You need to be sure your system is clean from malware and Viruses by

> scanning for them

> Scan for malware from here:

> http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

> http://onecare.live.com/standard/en-gb/default.htm

> http://www.lavasoft.com/products/ad-aware_se_personal.php

> http://www.safer-networking.org ; for Spybot S&D

>

> =How to perform a clean boot procedure to prevent background programs from

> interfering with a game or a program that you currently use

> http://support.microsoft.com/kb/331796

>

>

> 3... You may have a bad RAM try to test your RAM by running Memtest by

> downloading this tool and unzip it and make a floppy or CD/DVD and run it on

> Reboot.

> http://www.memtest86.com/

> You may need to reposition/reset the RAM sticks in their slots.

> If you still having problem see this from Gerry and Myself:

> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsxp.help_and_support&tid=17600943-a0a0-4ad9-ac0a-3c33053f2057&cat=en_US_4fae9fed-da91-4a2a-9d2b-5dc71973d43c&lang=en&cr=US&sloc=en-us&m=1&p=1

> Also the complete error message will be great help for us and you from the

> Event Viewer?.

> HTH.

> Let us know.

> Regards,

> nass

> ----------

> http://www.nasstec.co.uk

[Guest nass]

RE: error code 0x0000005

 

 

Hi Wellgang,

I think you mean this Wininet.dll NOT wininet.DCL?.

Log into safe mode and locate this path:

C:\Windows\system32\wininet.dll <= Rename the wininet.dll to wininet.OLD,

then locate this path:

C:\WINDOWS\System32\dllcache = look in the right Pane//window for this file

wininet.dll, copy it to this path again:

C:\WINDOWS\System32

Reboot and see if your issue resolved.

If still then proceed with these steps:

But before this please scan from another vendor to get another opinion on

your system health, also for malware!.

 

Run a scan from here on-line:

http://www3.ca.com/securityadvisor/virusinfo/scan.aspx

http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym

Download Avast Cleaner from here:

http://www.avast.com/eng/avast-virus-cleaner.html

Lots of tools to download and disinfect your machine:

http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/

http://free.grisoft.com/doc/5390/lng/us/tpl/v5

 

884931 - How to use the debug version of the Wininet.dll file for Internet

Explorer

http://www.microsoft.com/downloads/details.aspx?FamilyID=57AD7099-DE71-4B1C-8147-725545454146&displaylang=en

How to use the debug version of the Wininet.dll file for Internet Explorer

http://support.microsoft.com/kb/884931

Error Message: Iexplore Caused an Invalid Page Fault in Module Wininet.dll

http://support.microsoft.com/kb/243713

 

Error Message: Invalid Page Fault in Module Wininet.dll

http://support.microsoft.com/kb/160158

You receive an access violation in Internet Explorer 6 SP1 when you use a

custom Web-based program over SSL

http://support.microsoft.com/kb/843613

 

If all fail try the System File checker:

Open a run command and type in:

sfc /scannow click [OK] you will need your XP installation media for this

operation.

 

If you still having problem, I will run the HijackThis, you may have a

malicious app running/ infecting your machine.

 

Download the Hijackthis and send the report to one of

many

forums for analysis and troubleshooting:

When all else fails, HijackThis v1.99.1

(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.

It will help you to both identify and remove any hijackware/spyware. Post

your log to http://aumha.net/viewforum.php?f=30,

http://castlecops.com/forum67.html,

http://forums.subratam.org/index.php?showforum=7, or other appropriate

forums for expert analysis, not here.

HTH.

nass

------

http://www.nasstec.co.uk

 

"wellgang" wrote:

> NASS here is the error message. pop up.

> "Internet Explorer has encountered a problem and needs to close.We are sorry

> for the inconvenience. If you were in the middle of something,the information

> you were working on might be lost. Please tell microsoft about this problem

> we have created an error report that you can send to help us improve internet

> explorer. We will treat this report as confidential and anonimus. To see what

> this error report contains,click here." next page "Error Signiture App

> name:iexplore.exp App Ver:6.0.2900.2186 Mod name wininet.DCL

> Mod Ver:6.0.2900.3121 offset:00004621" next page "The

> following information about your prosses will be prepaired. Exception

> Information code:0xc0000005 flags:0x00000000

> record:0x0000000000000000 adress: 0x00000000771b4621"

> i've tried all of the sugestions that you gave me earlier ,but none of them

> have worked.Would like to know about the event vewier.Don't know what else i

> can tell you about the message.It doesn't say anything about it being a

> memory problem and i have tried running macafee and have found no virises.The

> only other thing that i can think of is to crash and reboot , but having done

> that once it took awhile to get everything back. Thanks again for your help

> so far.

> "nass" wrote:

>

> >

> >

> > "wellgang" wrote:

> >

> > > I started getting a message that states " Internet explorer has encountered a

> > > problem and needs to close.Sorry for the inconveniance." asks if i want to

> > > send an error report to microsoft and then shuts down.It's only affecting me

> > > when i try to go to dallascowboys.com or stlcardinals.com. I've been able to

> > > go onto other nfl & mlb sights & hasn't affected any other sights that my

> > > family or i use.The error code is what i got when i looked for info and i

> > > have more writen down if needed.i enjoy the articals on both sights and don't

> > > want to give them up.Anything would be usefull.Thanks in advance.

> >

> > I don't know if you saw my reply to you on 06/08/2007 or you lost track of

> > it?.

> > Well, what the error message?, please if the below steps did not help write

> > back with the exact wording of the error message.

> > If you get Memory Cannot be read or written. As the name refer to, it is a

> > memory problem, some applications/programs

> > didn't release the memory in timely fashion causing the Error to be thrown by

> > the system error reporting tools.

> > Also it could be the work of malware, badly written application installed

> > on your system including third party toolbars installed beside Internet

> > explorer, do you have other toolbars installed try to uninstall them, memory

> > gone bad or loose in their slots/dust also can cause this.

> > 1... First, try to clean up your caches, Internet files and delete cookies

> > by doing this:

> > Click Start >> Control Panel >> Double click Network and Internet

> > Connections >> Double click Internet Options.

> > On the IE properties windows you will see these Taps:

> > General | Security | Privacy | Content | Connections | Programs |

> > Advanced

> > Under General Tab clear your History, Internet Files and Cookies.

> > Then click on Advanced tab and scroll down to under the Browsing Option:

> > [&] Browsing

> > [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.

> > Then click on Programs Tab and click Manage Add-Ons and Disable all non

> > Verified Add-Ons (You should Renable them later one-by-one and see the

> > culprit and update it or remove it.

> > How to manage Add-Ons:

> > http://support.microsoft.com/kb/883256

> >

> > 2... You need to be sure your system is clean from malware and Viruses by

> > scanning for them

> > Scan for malware from here:

> > http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

> > http://onecare.live.com/standard/en-gb/default.htm

> > http://www.lavasoft.com/products/ad-aware_se_personal.php

> > http://www.safer-networking.org ; for Spybot S&D

> >

> > =How to perform a clean boot procedure to prevent background programs from

> > interfering with a game or a program that you currently use

> > http://support.microsoft.com/kb/331796

> >

> >

> > 3... You may have a bad RAM try to test your RAM by running Memtest by

> > downloading this tool and unzip it and make a floppy or CD/DVD and run it on

> > Reboot.

> > http://www.memtest86.com/

> > You may need to reposition/reset the RAM sticks in their slots.

> > If you still having problem see this from Gerry and Myself:

> > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsxp.help_and_support&tid=17600943-a0a0-4ad9-ac0a-3c33053f2057&cat=en_US_4fae9fed-da91-4a2a-9d2b-5dc71973d43c&lang=en&cr=US&sloc=en-us&m=1&p=1

> > Also the complete error message will be great help for us and you from the

> > Event Viewer?.

> > HTH.

> > Let us know.

> > Regards,

> > nass

> > ----------

> > http://www.nasstec.co.uk