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Problems switching my Microsoft Authenticator over to my new phone

Guest JassFor

By Guest JassFor
in Microsoft Products Support & Discussions

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Guest JassFor

Guest JassFor

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Got new phone today and I am unable to get past the "Begin Recovery" step in switching over my Microsoft Authenticator as I keep getting "Unable to recover ... Your backup is not stored with (insert my email address). Try signing into a different personal Microsoft account??? I don't understand. On my old phone in the app profile it appears that (my email) is the main one... I don't understand why it's not recognizing me... I also use it for my work as it's required to enter sensitive information there but I have a different account on my Microsoft Authenticator account for that but I wouldn't

 

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