Can't install SP3, IE7 etc.

[pilotbob]

I've just bought 2 new identical PC's with XP pro installed. Both Cre 2 Duo with 250GB HD and 2GB mem. Both are running ok but whilst one has accepted SP3 from a CD I burned from the .iso, the other will not install SP3 either from the CD or from windows update site. Neither will it install Update for Windows XP (KB898461) and Microsoft Windows Installer 3.1. I've also tried to install IE7 and again no joy with this one machine. The other is fine. Any ideas?

 

Many thanks,

 

Bob.

[Goku]

Hello and Welcome to FPCH Bob. :)

 

Do you receive any error messages during the installation process? If you do, then can you please post the exact error message you receive. Thank you for your patience and co-operation.

 

-- Goku

[Dalo Harkin]

Sounds like you have admin rights on one and not the other. ;)

[Guest Wolfeymole]

Let me get this right Bob, you created an ISO image from a copy of XP yes?

[pilotbob]

Let me get this right Bob, you created an ISO image from a copy of XP yes?

 

Negative, I downloaded the distributable .iso for SP3 from windows update site.

 

Admin rights are set on both machines.

[Guest Wolfeymole]

As Goku said what errors are you getting from windows updates at MS?

 

I can't see why you would have to burn an ISO for SP3 when you can just download it.

[Guest Wolfeymole]

Run this also

 

WGA Diagnostic Tool

 

 

Please follow this WGA troubleshooting procedure:

• Download and install the WGA Diagnostic Tool: WGA Diagnostic Tool
  
• This is a direct download
  
• Click Run and Run again
  
• Click Continue
  
• Please be patient it takes a few seconds to run.
  
• Click Copy
  
• Next open Notepad, in the empty pane right click and select Paste
  

Please post (reply) with the results.

[pilotbob]

OK,

When running automatic updates I get the following after attempted installation:

Some updates could not be installed.

The following updates were not installed

Update for Windows XP (KB898461)

Microsoft Windows Installer 3.1

With IE7 I get;

Internet Explorer installation did not complete.

You must restart your computer to remove any changes setup has made.

After restarting, click the “Internet Explorer Troubleshooting” shortcut on your desktop for more information.

I’ve tried turning off anti-virus and anti-spyware progs, and checked I have admin rights, still no joy.

Bob.

[pilotbob]

Run this also

 

WGA Diagnostic Tool

 

 

 

Please follow this WGA troubleshooting procedure:

• Download and install the WGA Diagnostic Tool: WGA Diagnostic Tool
  
• This is a direct download
  
• Click Run and Run again
  
• Click Continue
  
• Please be patient it takes a few seconds to run.
  
• Click Copy
  
• Next open Notepad, in the empty pane right click and select Paste
  

Please post (reply) with the results.

 

Results below;

 

Diagnostic Report (1.7.0095.0):

-----------------------------------------

WGA Data-->

Validation Status: Genuine

Validation Code: 0

Online Validation Code: N/A

Cached Validation Code: N/A

Windows Product Key: *****-*****-84TVH-44R34-YTV2Q

Windows Product Key Hash: HNjpgHqrhpCz9pp1+YT5wOjHE3g=

Windows Product ID: 76487-OEM-2213841-17009

Windows Product ID Type: 3

Windows License Type: OEM System Builder

Windows OS version: 5.1.2600.2.00010100.2.0.pro

CSVLK Server: N/A

CSVLK PID: N/A

ID: {99395BEA-E57B-4761-98A5-BDFAD8D6BCB9}(3)

Is Admin: Yes

TestCab: 0x0

WGA Version: Registered, 1.7.69.2

Signed By: Microsoft

Product Name: N/A

Architecture: N/A

Build lab: N/A

TTS Error: N/A

Validation Diagnostic: 025D1FF3-171-1

Resolution Status: N/A

WgaER Data-->

ThreatID(s): N/A

Version: N/A

WGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

WGATray.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 109 N/A

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 025D1FF3-171-1

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{99395BEA-E57B-4761-98A5-BDFAD8D6BCB9}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YTV2Q</PKey><PID>76487-OEM-2213841-17009</PID><PIDType>3</PIDType><SID>S-1-5-21-1292428093-854245398-839522115</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>MCP73 </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20071012000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>7538335F0184C07B</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData> <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

[Goku]

Hello Bob. Please have a read of the following articles from the Microsoft Knowledge Base.

 

Unable to install Windows updates

 

Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation

 

The second article may not be directly relevant but it still concerns your symptoms. Hope you are able to fix your problem soon. Good Luck. :)

 

-- Goku

[Guest Wolfeymole]

What are the results on the second machine Bob?

[pilotbob]

Hello Bob. Please have a read of the following articles from the Microsoft Knowledge Base.

 

Unable to install Windows updates

Good Luck. :)

 

-- Goku

Interesting one that!, I followed the instructions and firstly I don't have a C:\WUTEMP folder and secondly there is nothing in the "Windows Update" folder :confused:

 

And yes I do have system and hidden files viewable;)

Edited July 1, 2008 by pilotbob

[pilotbob]

Hello Bob. Please have a read of the following articles from the Microsoft Knowledge Base.

 

Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation

 

The second article may not be directly relevant but it still concerns your symptoms. Hope you are able to fix your problem soon. Good Luck. :)

 

-- Goku

Well I've followed the instructions for registering the Wups2.dll file from this article and still no joy. Interestingly when I wiew the windows update history the update does not show as "Failed" (A red cross) but simply as a Grey Minus sign.

[Dalo Harkin]

Ok did the machine used to install updates and then after you trying these ones - not work?

[pilotbob]

What are the results on the second machine Bob?

 

Exacly the same on second machine but everthing installs ok:confused:

[Dalo Harkin]

Ok - did you buy 2 versions of XP - or are you using the same one on both machines -

from the sounds of things Microsoft is blocking the updates installing as it would if a key was used on more than one machine -

And lets just clarify I am not accusing you of anything - it just depends on where you got the machines some people are less than honest.

[pilotbob]

Ok - did you buy 2 versions of XP - or are you using the same one on both machines -

from the sounds of things Microsoft is blocking the updates installing as it would if a key was used on more than one machine -

And lets just clarify I am not accusing you of anything - it just depends on where you got the machines some people are less than honest.

 

Both machines came pre-installed with XP pro, both have passed the windows genuine avantage "thingy" the machine in question has downloaded and installed other updates successfully.:confused::confused::confused:

[Dalo Harkin]

Right - sounds like somewhere along the line the installation has gone bad - do you have any restore points on the pc - I would go back to before all the troubles started and then try and do the installs.

[Goku]

No worries Bob as there are plenty of other solutions to try. Have you tried the Windows Update Agent? If not, then please try using it and see if it helps or not. Good Luck. :)

 

-- Goku

[pilotbob]

Right - sounds like somewhere along the line the installation has gone bad - do you have any restore points on the pc - I would go back to before all the troubles started and then try and do the installs.

 

No restore point that would be any good I'm afraid, the first thing I did when I got the machines was to try to install SP3, one worked the other didn't. I wasn't too concerned at that stage as SP2 was already installed but now I can't get IE7 as well I'm a bit miffed. Trouble is this machine is the master of a network of 3 and I really don't want to start again from scratch.:( 2 days lost already.

[pilotbob]

No worries Bob as there are plenty of other solutions to try. Have you tried the Windows Update Agent? If not, then please try using it and see if it helps or not. Good Luck. :)

 

-- Goku

 

 

Not sure I can remember now,:confused: have to leave the office now, will try again tomorrow.Thanks to all for the assistance up till now, sleep well,

 

Bob.

[AdvancedSetup]

Hello Bob

 

Please click on START - RUN and type in EVENTVWR and click OK

Then start reading some of the events under APPLICATION and SYSTEM that have a RED indicator on them.

See if any apply to the updates you were trying to install and post back a few of those entries here.

 

Without seeing the logs just a guess off the top of my head, this might help to resolve it.

 

Click on START - RUN and type in CMD /K CHKDSK C: /F then press the Y key to allow disk check to run on next reboot. Then restart your computer and go to the next step.

 

Rename the SoftwareDistribution folder.

• First, stop the Automatic Updates Service
  
• Click on START - RUN and type in services.msc
  
• Click on OK or hit the ENTER key
  
• In the right-hand pane of the Services window, locate and right-click on Automatic Updates and then select Stop
  
• Using Explorer or open My Computer, browse to C:\Windows and locate and rename the SoftwareDistribution folder to SoftwareDistributionOLD
  
• Go back to the Services window and restart the Automatic Updates - right-click on Automatic Updates and then select Start.

Note that a side effect of renaming the SoftwareDistribution folder is that you will lose your current update history listing.

 

 

.

[pilotbob]

Hello Bob

 

Please click on START - RUN and type in EVENTVWR and click OK

Then start reading some of the events under APPLICATION and SYSTEM that have a RED indicator on them.

See if any apply to the updates you were trying to install and post back a few of those entries here.

 

Without seeing the logs just a guess off the top of my head, this might help to resolve it.

 

Click on START - RUN and type in CMD /K CHKDSK C: /F then press the Y key to allow disk check to run on next reboot. Then restart your computer and go to the next step.

 

 

 

Rename the SoftwareDistribution folder.

• First, stop the Automatic Updates Service
  
• Click on START - RUN and type in services.msc
  
• Click on OK or hit the ENTER key
  
• In the right-hand pane of the Services window, locate and right-click on Automatic Updates and then select Stop
  
• Using Explorer or open My Computer, browse to C:\Windows and locate and rename the SoftwareDistribution folder to SoftwareDistributionOLD
  
• Go back to the Services window and restart the Automatic Updates - right-click on Automatic Updates and then select Start.
  

Note that a side effect of renaming the SoftwareDistribution folder is that you will lose your current update history listing.

 

 

.

 

OK I'm back;)

 

Have done all of the above, there were some Errors as listed below,

Application.

Error 01/07/2008 13:59:54 MsiInstaller None 10005 Administrator BOB

System.

Error 01/07/2008 09:45:57 W32Time None 29 N/A BOB

Error 30/06/2008 21:34:54 Service Control Manager None 7000 N/A BOB

Error 30/06/2008 17:19:28 Windows Update Agent Software Sync N/A COMPUTER

 

Also completed CHKDSK and renamed the SoftwareDistribution folder but still Update For Windows XP (KB898461) has failed.

Where to now??

[AdvancedSetup]

Well it would seem that either some installed application such as Antivirus or similar may be interfering with the install, or some type of invalid entry in the Registry (that will be very difficult to locate and correct remotely) , or some type of Malware has gotten on to the system.

 

Do you have the actual Windows XP CD ?

 

Let's try this routine to rule out any type of Malware or Virus being on the system. I know it's a pain but at this point we need to rule it out.

Please follow through and perform these tasks in the exact order given.

 

 

Your computer could be infected with Malware.

 

• Malware is software designed to infiltrate or damage a computer system without the owner's informed consent.
  It is a combination of the words malicious and software.
  The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code.
  

 

• Required Cleanup Steps
  
  1. Disable the Spybot Search & Destroy TEA TIMER if you use it and if it is enabled
     
  2. Run a Temporary file and cache cleaner (ATF)
     
  3. Run 2 Anti-Malware scanners (Listed Below)
     
  4. Run an Online Anti-Virus / Anti-Malware Scanner (Listed Below)
     
  5. Clear out old System Restore points
     
  6. If continued Malware type activity is present you may be asked to post a TrendMicro™ HijackThis™ Log file, do not do so unless requested.
     

   

The reason to run multiple scanners is to ensure that no single scanner is missing something.

The time it takes will vary depending on your system and your internet connection speed.

Typically the SUPERAntiSpyware and Malwarebytes scanners will take between 10 to 90 minutes.

The ESET online scan should take between 1 to 3 hours.

In most cases, these scans will suffice to clean and disinfect your computer.

Heavily infected systems or slower PCs can take much longer to scan and clean.

 

For best results print the following instructions and bookmark this Web page

To keep this guide printer-friendly, use your cursor to highlight the contents below.

From your browser select File - Print and in the printer dialog box under "Print range"

click the

Selection

choice to print out these instructions for removal of malware.

http://kixhelp.com/wr/images-freepchelp/printer-selection.gif

__________________________________________________

STEP 1

• Disable Spybot Search & Destroys' TEA TIMER: (if installed)
  
  
  1. Run Spybot-S&D in Advanced Mode.
     
     
  2. If it is not already set to do this Go to the Mode menu select "Advanced Mode"
     
     
  3. On the left hand side, Click on Tools
     
     
  4. Then click on the Resident Icon in the List
     
     
  5. Uncheck "Resident TeaTimer" and OK any prompts.
     
     
  6. Restart your computer.
     
     
   

__________________________________________________

STEP 2

• Follow these instructions carefully.
  
  
• Download ATF-Cleaner from
  Snapfiles.com
  to remove un-needed temporary files from your computer that may contain malware.
  
  
• You can also download it from
  Majorgeeks.com
  
  
• When you run ATF-Cleaner, check the items as shown below for Main.
  
  
• For FireFox, be sure to click on the FireFox tab on top and check the items as shown below for FireFox
  
  
• NOTE:
  If you don't have FireFox or Opera installed then they will be grayed out and can be ignored
  
  
• Then click on "Empty Selected".
  
  

http://kixhelp.com/wr/images-freepchelp/atf-cleaner01.gif

.

http://kixhelp.com/wr/images-freepchelp/atf-cleaner02.gif

__________________________________________________

STEP 3

• Install and run the free version (not the Professional version) of SUPERAntiSpyware from
  SUPERAntiSpyware.com
  
  
  • Accept any prompts to allow SUPERAntiSpyware to install the latest rules and infection definition files.
    
    
  • You do not have to send them your e-mail address, just click next.
    
    
  • You can leave the automated check for updates on.
    
    
  • You can uncheck "Send a diagnostic report to research center" if you don't want to send the information.
    
    
  • DO NOT
    allow SUPERAntiSpyware to protect your Home Page settings.
    
    
  • On the
    Top Left
    select the
    Scan your computer
    button.
    
    
  • Make sure there is a CHECK MARK on all
    Fixed Drives
    .
    
    
  • Click "Perform a Complete Scan". Click "Next" to Repair issues found and reboot the computer when prompted to do so.
    
    
   

__________________________________________________

STEP 4

• Install and run
  Malwarebytes' Anti-Malware
  from
  Malwarebytes - (direct download)
  
  
  • Accept all defaults for the installer
    
    
  • Allow the program to update the definitions
    
    
  • Click on the
    Quick Scan
    and click Next.
    
    
  • If any items are found allow it to clean them and then Reboot your computer.
    
    
   

__________________________________________________

STEP 5

• Run an online scan with ESET from
  Free Virus Scan: Use ESET's Online Antivirus Scanner
  
  
  • You
    must
    use Internet Explorer for this online scan. FireFox, Opera, etc will not work for this scan.
    
    
  • If your computer is running Window's Vista, then you
    must first
    start Internet Explorer as an Administrator. To do so, right-click on the
    Internet Explorer
    icon in the Start Menu and select "
    Run as administrator
    " from the popup context menu.
    
    
   
  • Accept the terms and click "Start".
    
    
  • Once the scanner is ready, check "Remove found threats" AND "Scan unwanted applications".
    
    
  • Click "Start" to begin the scan.
    
    
  • When completed restart your computer
    
    
   

__________________________________________________

Make sure your internet firewall security is enabled, and then please return to

Extreme Tech Support - Free PC Help

and tell us how the computer seems to be operating.

 

 

 

.

[pilotbob]

Advanced Setup, thanks for this detailed reply, sounds like it could be a long job:(

 

However before I got you message I decided to run a sfc /scannow.

 

The process halted at least 6/7 times asking for the original WinXP/SP2 disk. I only have a "Restore System" disk from the supplier which it wont accept. So question, is it possible to copy the required system files from the other working machine? if so where from?

 

Many thanks again, and will continue with the steps you outlineed anyway! Can't do any harm to be sure I've no infections.

 

Bob.