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need help after factory reseting my pc their is still a user and it says user could not be loaded

Guest Kevin tran5

By Guest Kevin tran5
in Microsoft Products Support & Discussions

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Guest Kevin tran5

Guest Kevin tran5

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After I did a reset/remove everything on my pc. There was still a user and when I entered the password it said user could not be loaded and when I tried to go into safe mode or do anything else in the Shift+ restart my monitor would slowly fade into a black screen and my monitor would not put out a output but when I clicked ESC on my keyboard, it would bring back the input from the pc into the monitor and then bring me back into the lock screen and I'm just stuck there. Please help. Thanks

 

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