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Why does there is a warning " your device could not recognize you" and prevent my laptop from sleep?

Guest Muhamad Rizal Ridlo Prakoso

By Guest Muhamad Rizal Ridlo Prakoso
in Microsoft Products Support & Discussions

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Guest Muhamad Rizal Ridlo Prakoso

Guest Muhamad Rizal Ridlo Prakoso

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Hi, I am Rizal, I bought new Asus laptop, and it includes Windows 11. Initially, my fingerprint recognition in my Asus was fine, it worked correctly. After a month of use, I saw my laptop could not enter sleep mode after some time and message "Your device could not recognize you. Please try again" is blinking repeatedly (preventing my laptop to enter sleep mode), however the sensor itself still can recognize my fingerprint. So, fingerprint sensor still can work just fine, but the blinking part is troublesome since it prevents my laptop from sleep mode, but if I disable the fingerprint recognit

 

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