Viewing Image Files is slow and choppy.

[Guest Michelle Thorpe]

Good afternoon,

 

I have a Proliant DL140 G3 server running Windows Server 2003 R2. The

machine has 2GB of RAM installed.

 

Users are noticing that viewing .tiff files and .pdf's is painfully slow and

choppy. Would a RAM upgrade fix this? We are using Adobe Acrobat 8 to view

..pdf's and we're using the Windows Picture and Fax Viewer to view .tiff

files. Our main concern is getting the .tiff's to be viewed faster. Any

information would be greatly appreciated!

 

Thanks very much!

- MT

[Guest Jeff Pitsch]

Re: Viewing Image Files is slow and choppy.

 

More RAM will not fix the issue. This is a problem with terminal

services. 3rd party products like Citrix Presentation Server help

alleviate these types of issues.

 

Jeff Pitsch

Microsoft MVP - Terminal Server

Citrix Technology Professional

Provision Networks VIP

 

Forums not enough?

Get support from the experts at your business

http://jeffpitschconsulting.com

 

Michelle Thorpe wrote:

> Good afternoon,

>

> I have a Proliant DL140 G3 server running Windows Server 2003 R2. The

> machine has 2GB of RAM installed.

>

> Users are noticing that viewing .tiff files and .pdf's is painfully slow and

> choppy. Would a RAM upgrade fix this? We are using Adobe Acrobat 8 to view

> .pdf's and we're using the Windows Picture and Fax Viewer to view .tiff

> files. Our main concern is getting the .tiff's to be viewed faster. Any

> information would be greatly appreciated!

>

> Thanks very much!

> - MT

>

>

[Guest Gregg Kelyman]

Re: Viewing Image Files is slow and choppy.

 

I am not so sure that it is simply "bad MS Terminal"

How big are the images?

How many users?

How fast is your network?

What is the network saturation?

How much RAM is being used by TS when you observe this behavior?

What are you using to run the terminal sessions, dedicated terminals

(neoware etc) old lousy workstations, newer workstations?

 

I run a TS with up to 20 connections at once, without choppy .tiffs or

pdfs, so a blanket statement to buy several thousand dollars worth of

software seems to be jumping the gun.

 

RAM may or may not be an issue, but there is a lot going on between

the TS and the client.

 

Gregg Kelyman, MCSE

 

 

 

On Wed, 08 Aug 2007 12:11:54 -0400, Jeff Pitsch

<Jeff@Jeffpitschconsulting.com> wrote:

>More RAM will not fix the issue. This is a problem with terminal

>services. 3rd party products like Citrix Presentation Server help

>alleviate these types of issues.

>

>Jeff Pitsch

>Microsoft MVP - Terminal Server

>Citrix Technology Professional

>Provision Networks VIP

>

>Forums not enough?

>Get support from the experts at your business

>http://jeffpitschconsulting.com

>

>Michelle Thorpe wrote:

>> Good afternoon,

>>

>> I have a Proliant DL140 G3 server running Windows Server 2003 R2. The

>> machine has 2GB of RAM installed.

>>

>> Users are noticing that viewing .tiff files and .pdf's is painfully slow and

>> choppy. Would a RAM upgrade fix this? We are using Adobe Acrobat 8 to view

>> .pdf's and we're using the Windows Picture and Fax Viewer to view .tiff

>> files. Our main concern is getting the .tiff's to be viewed faster. Any

>> information would be greatly appreciated!

>>

>> Thanks very much!

>> - MT

>>

>>