Guest Dan McGarigle Posted August 8, 2007 Posted August 8, 2007 When my XP SP2 with all updates system goes through shutdown the I now get a Stop 0X0000C5 blue screen andthen the system always restarts, even tho I want it to shut down. I used the Debugging tools and examined the mini dump. It says ----------------------------------------------------------------------------------------- Built by: 2600.xpsp_sp2_gdr.070227-2254 Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a620 Debug session time: Mon Aug 6 03:15:40.125 2007 (GMT-7) System Uptime: 0 days 9:10:16.192 Loading Kernel Symbols ................................................................................................................................................ Loading User Symbols Loading unloaded module list .................................... *********************************************************** * * * Bugcheck Analysis * * * *********************************************************** Use !analyze -v to get detailed debugging information. BugCheck 100000C5, {85, 2, 1, 8054b407} Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+156 ) Followup: Pool_corruption --------------------------------------------------------------------------------------------- But the command " !analyze -v " returns nothing. How do I stop the Stop 0x000000C5's ?
Guest nass Posted August 8, 2007 Posted August 8, 2007 RE: Stop 0x000000C5 Blue Screen + analysis "Dan McGarigle" wrote: > When my XP SP2 with all updates system goes through shutdown the I now get > a Stop 0X0000C5 blue screen andthen the system always restarts, even tho I > want it to shut down. > I used the Debugging tools and examined the mini dump. It says > ----------------------------------------------------------------------------------------- > Built by: 2600.xpsp_sp2_gdr.070227-2254 > Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a620 > Debug session time: Mon Aug 6 03:15:40.125 2007 (GMT-7) > System Uptime: 0 days 9:10:16.192 > Loading Kernel Symbols > ............................................................................................................................................... > Loading User Symbols > Loading unloaded module list > ................................... > *********************************************************** > * > * > * Bugcheck Analysis > * > * > * > *********************************************************** > > Use !analyze -v to get detailed debugging information. > > BugCheck 100000C5, {85, 2, 1, 8054b407} > > Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+156 ) > > Followup: Pool_corruption > --------------------------------------------------------------------------------------------- > But the command " !analyze -v " returns nothing. > > How do I stop the Stop 0x000000C5's ? It is likely a bad driver for either your Sound card or DVD?. Have a look in the event viewer for error messages(X) and post them back in your next post. HOW TO: View and Manage Event Logs in Event Viewer in Windows XP http://support.microsoft.com/kb/308427/en-us How to use the special pool feature to isolate pool damage http://support.microsoft.com/kb/188831/EN-US/ Do you have a SoundBlaster sound card installed on your system?. http://search.microsoft.com/results.aspx?q=error+000000c5&qsc0=0&SearchBtn0=Search&FORM=QBME1&l=1&mkt=en-US&PageType=99 Perform these cleaning steps and see if any improvement : 1... First, try to clean up your caches, Internet files and delete cookies by doing this: Click Start >> Control Panel >> Double click Network and Internet Connections >> Double click Internet Options. On the IE properties windows you will see these Taps: General | Security | Privacy | Content | Connections | Programs | Advanced Under General Tab clear your History, Internet Files and Cookies. Then click on Advanced tab and scroll down to under the Browsing Option: [&] Browsing [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box. Then click on Programs Tab and click Manage Add-Ons and Disable all non Verified Add-Ons (You should Renable them later one-by-one and see the culprit and update it or remove it. How to manage Add-Ons: http://support.microsoft.com/kb/883256 2... You need to be sure your system is clean from malware and Viruses by scanning for them Scan for malware from here: http://onecare.live.com/site/en-gb/default.htm?s_cid=sah http://onecare.live.com/standard/en-gb/default.htm http://www.lavasoft.com/products/ad-aware_se_personal.php http://www.safer-networking.org ; for Spybot S&D =How to perform a clean boot procedure to prevent background programs from interfering with a game or a program that you currently use http://support.microsoft.com/kb/331796 3... You may have a bad RAM try to test your RAM by running Memtest by downloading this tool and unzip it and make a floppy or CD/DVD and run it on Reboot. http://www.memtest86.com/ You may need to reposition/reset the RAM sticks in their slots. HTH. Let us know. Regards, nass ---------- http://www.nasstec.co.uk
Guest Gerry Posted August 8, 2007 Posted August 8, 2007 Re: Stop 0x000000C5 Blue Screen + analysis Dan http://msdn2.microsoft.com/en-us/library/ms796183.aspx Disable automatic restart on system failure. This should help by allowing time to write down the STOP code properly. Right click on the My Computer icon on the Desktop and select Properties, Advanced, Start-Up and Recovery, System Failure and uncheck box before Automatically Restart. Do not re-enable automatic restart on system failure even after you have solved the problem as it's better disabled. Check for variants of the Stop Error message. Are there any yellow question marks in Device Manager? Right click on the My Computer icon on your Desktop and select Properties, Hardware,Device Manager. If yes what is the Device Error code? Try Start, Run, type "sigverif.exe" without quotes and hit OK. What drivers are listed as unsigned? Disregard those which are not checked. Please post copies of all Error and Warning Reports appearing in the System and Application logs in Event Viewer for the last problematic shutdown. No Information Reports please. You can access Event Viewer by selecting Start, Control Panel, Administrative Tools, and Event Viewer. When researching the meaning of the error, information regarding Event ID, Source and Description are important. HOW TO: View and Manage Event Logs in Event Viewer in Windows XP http://support.microsoft.com/kb/308427/en-us Part of the Description of the error will include a link, which you should double click for further information. You can copy using copy and paste. Often the link will, however, say there is no further information. http://go.microsoft.com/fw.link/events.asp (Please note the hyperlink above is for illustration purposes only) A tip for posting copies of Error Reports! Run Event Viewer and double click on the error you want to copy. In the window, which appears is a button resembling two pages. Click the button and close Event Viewer.Now start your message (email) and do a paste into the body of the message. Make sure this is the first paste after exiting from Event Viewer. Can you also post a copy of the report referring to ati2mtag -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Dan McGarigle wrote: > When my XP SP2 with all updates system goes through shutdown the I > now get a Stop 0X0000C5 blue screen andthen the system always > restarts, even tho I want it to shut down. > I used the Debugging tools and examined the mini dump. It says > ----------------------------------------------------------------------------------------- > Built by: 2600.xpsp_sp2_gdr.070227-2254 > Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a620 > Debug session time: Mon Aug 6 03:15:40.125 2007 (GMT-7) > System Uptime: 0 days 9:10:16.192 > Loading Kernel Symbols > ............................................................................................................................................... > Loading User Symbols > Loading unloaded module list > ................................... > *********************************************************** > * > * > * Bugcheck Analysis > * > * > * > *********************************************************** > > Use !analyze -v to get detailed debugging information. > > BugCheck 100000C5, {85, 2, 1, 8054b407} > > Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+156 ) > > Followup: Pool_corruption > --------------------------------------------------------------------------------------------- > But the command " !analyze -v " returns nothing. > > How do I stop the Stop 0x000000C5's ?
Guest Dan McGarigle Posted August 9, 2007 Posted August 9, 2007 RE: Stop 0x000000C5 Blue Screen + analysis Here are the results from my Event Veiwer and sigverif.exe EVENT VIEWER ========================================================================= Event Type: Error Event Source: System Error Event Category: (102) Event ID: 1003 Date: 8/7/2007 Time: 12:35:46 PM User: N/A Computer: DAN-XP Description: Error code 100000c5, parameter1 05658864, parameter2 00000002, parameter3 00000000, parameter4 8054b38f. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 31 30 30 30 30 30 63 100000c 0020: 35 20 20 50 61 72 61 6d 5 Param 0028: 65 74 65 72 73 20 30 35 eters 05 0030: 36 35 38 38 36 34 2c 20 658864, 0038: 30 30 30 30 30 30 30 32 00000002 0040: 2c 20 30 30 30 30 30 30 , 000000 0048: 30 30 2c 20 38 30 35 34 00, 8054 0050: 62 33 38 66 b38f =============================================================================== Event Type: Error Event Source: System Error Event Category: (102) Event ID: 1003 Date: 8/6/2007 Time: 11:38:19 PM User: N/A Computer: DAN-XP Description: Error code 100000c5, parameter1 00000000, parameter2 00000002, parameter3 00000001, parameter4 8054b539. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 31 30 30 30 30 30 63 100000c 0020: 35 20 20 50 61 72 61 6d 5 Param 0028: 65 74 65 72 73 20 30 30 eters 00 0030: 30 30 30 30 30 30 2c 20 000000, 0038: 30 30 30 30 30 30 30 32 00000002 0040: 2c 20 30 30 30 30 30 30 , 000000 0048: 30 31 2c 20 38 30 35 34 01, 8054 0050: 62 35 33 39 b539 ========================================================================== Event Type: Error Event Source: System Error Event Category: (102) Event ID: 1003 Date: 8/6/2007 Time: 11:29:41 AM User: N/A Computer: DAN-XP Description: Error code 100000c5, parameter1 00000085, parameter2 00000002, parameter3 00000001, parameter4 8054b407. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 31 30 30 30 30 30 63 100000c 0020: 35 20 20 50 61 72 61 6d 5 Param 0028: 65 74 65 72 73 20 30 30 eters 00 0030: 30 30 30 30 38 35 2c 20 000085, 0038: 30 30 30 30 30 30 30 32 00000002 0040: 2c 20 30 30 30 30 30 30 , 000000 0048: 30 31 2c 20 38 30 35 34 01, 8054 0050: 62 34 30 37 b407 ========================================================================== Event Type: Error Event Source: System Error Event Category: (102) Event ID: 1003 Date: 8/6/2007 Time: 3:24:01 AM User: N/A Computer: DAN-XP Description: Error code 100000c5, parameter1 00000085, parameter2 00000002, parameter3 00000001, parameter4 8054b407. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 31 30 30 30 30 30 63 100000c 0020: 35 20 20 50 61 72 61 6d 5 Param 0028: 65 74 65 72 73 20 30 30 eters 00 0030: 30 30 30 30 38 35 2c 20 000085, 0038: 30 30 30 30 30 30 30 32 00000002 0040: 2c 20 30 30 30 30 30 30 , 000000 0048: 30 31 2c 20 38 30 35 34 01, 8054 0050: 62 34 30 37 b407 =================================================== The sigverify.exe output says .................... ........................................ ................... ................. .................. Name In Folder Modified File Type Version .................... ........................................ ................... ................. .................. stdole2.tlb c:\windows\system32 3/8/1999 TLB File 2.40.4275.1 fasttrak.sys c:\windows\system32\drivers 6/11/2002 SYS File 2.0.0.26 pcouffin.sys c:\windows\system32\drivers 5/18/2007 SYS File 1.37.0.0 -------------------------------------------------------------------------------------------------------------- Thanks for helping me with this problem. Do you want a full msinfo report ? What other information do you need to help me solve the Stop C5's ? Thanks so much ! Dan McGarigle El Segundo, CA, USA dmcgarigle@socal.rr.com \ "nass" wrote: > > > "Dan McGarigle" wrote: > > > When my XP SP2 with all updates system goes through shutdown the I now get > > a Stop 0X0000C5 blue screen andthen the system always restarts, even tho I > > want it to shut down. > > I used the Debugging tools and examined the mini dump. It says > > ----------------------------------------------------------------------------------------- > > Built by: 2600.xpsp_sp2_gdr.070227-2254 > > Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a620 > > Debug session time: Mon Aug 6 03:15:40.125 2007 (GMT-7) > > System Uptime: 0 days 9:10:16.192 > > Loading Kernel Symbols > > ............................................................................................................................................... > > Loading User Symbols > > Loading unloaded module list > > ................................... > > *********************************************************** > > * > > * > > * Bugcheck Analysis > > * > > * > > * > > *********************************************************** > > > > Use !analyze -v to get detailed debugging information. > > > > BugCheck 100000C5, {85, 2, 1, 8054b407} > > > > Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+156 ) > > > > Followup: Pool_corruption > > --------------------------------------------------------------------------------------------- > > But the command " !analyze -v " returns nothing. > > > > How do I stop the Stop 0x000000C5's ? > > > It is likely a bad driver for either your Sound card or DVD?. > Have a look in the event viewer for error messages(X) and post them back in > your next post. > HOW TO: View and Manage Event Logs in Event Viewer in Windows XP > http://support.microsoft.com/kb/308427/en-us > How to use the special pool feature to isolate pool damage > http://support.microsoft.com/kb/188831/EN-US/ > Do you have a SoundBlaster sound card installed on your system?. > http://search.microsoft.com/results.aspx?q=error+000000c5&qsc0=0&SearchBtn0=Search&FORM=QBME1&l=1&mkt=en-US&PageType=99 > > Perform these cleaning steps and see if any improvement : > 1... First, try to clean up your caches, Internet files and delete cookies > by doing this: > Click Start >> Control Panel >> Double click Network and Internet > Connections >> Double click Internet Options. > On the IE properties windows you will see these Taps: > General | Security | Privacy | Content | Connections | Programs | > Advanced > Under General Tab clear your History, Internet Files and Cookies. > Then click on Advanced tab and scroll down to under the Browsing Option: > [&] Browsing > [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box. > Then click on Programs Tab and click Manage Add-Ons and Disable all non > Verified Add-Ons (You should Renable them later one-by-one and see the > culprit and update it or remove it. > How to manage Add-Ons: > http://support.microsoft.com/kb/883256 > > 2... You need to be sure your system is clean from malware and Viruses by > scanning for them > Scan for malware from here: > http://onecare.live.com/site/en-gb/default.htm?s_cid=sah > http://onecare.live.com/standard/en-gb/default.htm > http://www.lavasoft.com/products/ad-aware_se_personal.php > http://www.safer-networking.org ; for Spybot S&D > > =How to perform a clean boot procedure to prevent background programs from > interfering with a game or a program that you currently use > http://support.microsoft.com/kb/331796 > > > 3... You may have a bad RAM try to test your RAM by running Memtest by > downloading this tool and unzip it and make a floppy or CD/DVD and run it on > Reboot. > http://www.memtest86.com/ > You may need to reposition/reset the RAM sticks in their slots. > HTH. > Let us know. > Regards, > nass > ---------- > http://www.nasstec.co.uk
Guest Dan McGarigle Posted August 9, 2007 Posted August 9, 2007 Re: Stop 0x000000C5 Blue Screen + analysis Here are the results from my Event Veiwer and sigverif.exe EVENT VIEWER ========================================================================= Event Type: Error Event Source: System Error Event Category: (102) Event ID: 1003 Date: 8/7/2007 Time: 12:35:46 PM User: N/A Computer: DAN-XP Description: Error code 100000c5, parameter1 05658864, parameter2 00000002, parameter3 00000000, parameter4 8054b38f. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 31 30 30 30 30 30 63 100000c 0020: 35 20 20 50 61 72 61 6d 5 Param 0028: 65 74 65 72 73 20 30 35 eters 05 0030: 36 35 38 38 36 34 2c 20 658864, 0038: 30 30 30 30 30 30 30 32 00000002 0040: 2c 20 30 30 30 30 30 30 , 000000 0048: 30 30 2c 20 38 30 35 34 00, 8054 0050: 62 33 38 66 b38f =============================================================================== Event Type: Error Event Source: System Error Event Category: (102) Event ID: 1003 Date: 8/6/2007 Time: 11:38:19 PM User: N/A Computer: DAN-XP Description: Error code 100000c5, parameter1 00000000, parameter2 00000002, parameter3 00000001, parameter4 8054b539. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 31 30 30 30 30 30 63 100000c 0020: 35 20 20 50 61 72 61 6d 5 Param 0028: 65 74 65 72 73 20 30 30 eters 00 0030: 30 30 30 30 30 30 2c 20 000000, 0038: 30 30 30 30 30 30 30 32 00000002 0040: 2c 20 30 30 30 30 30 30 , 000000 0048: 30 31 2c 20 38 30 35 34 01, 8054 0050: 62 35 33 39 b539 ========================================================================== Event Type: Error Event Source: System Error Event Category: (102) Event ID: 1003 Date: 8/6/2007 Time: 11:29:41 AM User: N/A Computer: DAN-XP Description: Error code 100000c5, parameter1 00000085, parameter2 00000002, parameter3 00000001, parameter4 8054b407. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 31 30 30 30 30 30 63 100000c 0020: 35 20 20 50 61 72 61 6d 5 Param 0028: 65 74 65 72 73 20 30 30 eters 00 0030: 30 30 30 30 38 35 2c 20 000085, 0038: 30 30 30 30 30 30 30 32 00000002 0040: 2c 20 30 30 30 30 30 30 , 000000 0048: 30 31 2c 20 38 30 35 34 01, 8054 0050: 62 34 30 37 b407 ========================================================================== Event Type: Error Event Source: System Error Event Category: (102) Event ID: 1003 Date: 8/6/2007 Time: 3:24:01 AM User: N/A Computer: DAN-XP Description: Error code 100000c5, parameter1 00000085, parameter2 00000002, parameter3 00000001, parameter4 8054b407. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 31 30 30 30 30 30 63 100000c 0020: 35 20 20 50 61 72 61 6d 5 Param 0028: 65 74 65 72 73 20 30 30 eters 00 0030: 30 30 30 30 38 35 2c 20 000085, 0038: 30 30 30 30 30 30 30 32 00000002 0040: 2c 20 30 30 30 30 30 30 , 000000 0048: 30 31 2c 20 38 30 35 34 01, 8054 0050: 62 34 30 37 b407 =================================================== The sigverify.exe output says .................... ........................................ ................... ................. .................. Name In Folder Modified File Type Version .................... ........................................ ................... ................. .................. stdole2.tlb c:\windows\system32 3/8/1999 TLB File 2.40.4275.1 fasttrak.sys c:\windows\system32\drivers 6/11/2002 SYS File 2.0.0.26 pcouffin.sys c:\windows\system32\drivers 5/18/2007 SYS File 1.37.0.0 -------------------------------------------------------------------------------------------------------------- Thanks for helping me with this problem. Do you want a full msinfo report ? What other information do you need to help me solve the Stop C5's ? Thanks so much ! Dan McGarigle El Segundo, CA, USA dmcgarigle@socal.rr.com \ "nass" wrote: > > > "Dan McGarigle" wrote: > > > When my XP SP2 with all updates system goes through shutdown the I now get > > a Stop 0X0000C5 blue screen andthen the system always restarts, even tho I > > want it to shut down. > > I used the Debugging tools and examined the mini dump. It says > > ----------------------------------------------------------------------------------------- > > Built by: 2600.xpsp_sp2_gdr.070227-2254 > > Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a620 > > Debug session time: Mon Aug 6 03:15:40.125 2007 (GMT-7) > > System Uptime: 0 days 9:10:16.192 > > Loading Kernel Symbols > > ............................................................................................................................................... > > Loading User Symbols > > Loading unloaded module list > > ................................... > > *********************************************************** > > * > > * > > * Bugcheck Analysis > > * > > * > > * > > *********************************************************** > > > > Use !analyze -v to get detailed debugging information. > > > > BugCheck 100000C5, {85, 2, 1, 8054b407} > > > > Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+156 ) > > > > Followup: Pool_corruption > > --------------------------------------------------------------------------------------------- > > But the command " !analyze -v " returns nothing. > > > > How do I stop the Stop 0x000000C5's ? > > > It is likely a bad driver for either your Sound card or DVD?. > Have a look in the event viewer for error messages(X) and post them back in > your next post. > HOW TO: View and Manage Event Logs in Event Viewer in Windows XP > http://support.microsoft.com/kb/308427/en-us > How to use the special pool feature to isolate pool damage > http://support.microsoft.com/kb/188831/EN-US/ > Do you have a SoundBlaster sound card installed on your system?. > http://search.microsoft.com/results.aspx?q=error+000000c5&qsc0=0&SearchBtn0=Search&FORM=QBME1&l=1&mkt=en-US&PageType=99 > > Perform these cleaning steps and see if any improvement : > 1... First, try to clean up your caches, Internet files and delete cookies > by doing this: > Click Start >> Control Panel >> Double click Network and Internet > Connections >> Double click Internet Options. > On the IE properties windows you will see these Taps: > General | Security | Privacy | Content | Connections | Programs | > Advanced > Under General Tab clear your History, Internet Files and Cookies. > Then click on Advanced tab and scroll down to under the Browsing Option: > [&] Browsing > [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box. > Then click on Programs Tab and click Manage Add-Ons and Disable all non > Verified Add-Ons (You should Renable them later one-by-one and see the > culprit and update it or remove it. > How to manage Add-Ons: > http://support.microsoft.com/kb/883256 > > 2... You need to be sure your system is clean from malware and Viruses by > scanning for them > Scan for malware from here: > http://onecare.live.com/site/en-gb/default.htm?s_cid=sah > http://onecare.live.com/standard/en-gb/default.htm > http://www.lavasoft.com/products/ad-aware_se_personal.php > http://www.safer-networking.org ; for Spybot S&D > > =How to perform a clean boot procedure to prevent background programs from > interfering with a game or a program that you currently use > http://support.microsoft.com/kb/331796 > > > 3... You may have a bad RAM try to test your RAM by running Memtest by > downloading this tool and unzip it and make a floppy or CD/DVD and run it on > Reboot. > http://www.memtest86.com/ > You may need to reposition/reset the RAM sticks in their slots. > HTH. > Let us know. > Regards, > nass > ---------- > http://www.nasstec.co.uk "Gerry" wrote: > Dan > > http://msdn2.microsoft.com/en-us/library/ms796183.aspx > > Disable automatic restart on system failure. This should help by > allowing time to write down the STOP code properly. Right click on > the My Computer icon on the Desktop and select Properties, Advanced, > Start-Up and Recovery, System Failure and uncheck box before > Automatically Restart. > > Do not re-enable automatic restart on system failure even after you have > solved the problem as it's better disabled. Check for variants of the > Stop Error message. > > Are there any yellow question marks in Device Manager? Right click on > the My Computer icon on your Desktop and select Properties, > Hardware,Device Manager. If yes what is the Device Error code? > > Try Start, Run, type "sigverif.exe" without quotes and hit OK. What > drivers are listed as unsigned? Disregard those which are not checked. > > Please post copies of all Error and Warning Reports appearing in the > System and Application logs in Event Viewer for the last problematic > shutdown. No > Information Reports please. > > You can access Event Viewer by selecting Start, Control Panel, > Administrative Tools, and Event Viewer. When researching the meaning > of the error, information regarding Event ID, Source and Description > are important. > > HOW TO: View and Manage Event Logs in Event Viewer in Windows XP > http://support.microsoft.com/kb/308427/en-us > > Part of the Description of the error will include a link, which you > should double click for further information. You can copy using copy > and paste. Often the link will, however, say there is no further > information. > http://go.microsoft.com/fw.link/events.asp > (Please note the hyperlink above is for illustration purposes only) > > A tip for posting copies of Error Reports! Run Event Viewer and double > click on the error you want to copy. In the window, which appears is a > button resembling two pages. Click the button and close Event > Viewer.Now start your message (email) and do a paste into the body of > the message. Make sure this is the first paste after exiting from > Event Viewer. > > Can you also post a copy of the report referring to ati2mtag > > -- > > Hope this helps. > > Gerry > ~~~~ > FCA > Stourport, England > Enquire, plan and execute > ~~~~~~~~~~~~~~~~~~~ > > Dan McGarigle wrote: > > When my XP SP2 with all updates system goes through shutdown the I > > now get a Stop 0X0000C5 blue screen andthen the system always > > restarts, even tho I want it to shut down. > > I used the Debugging tools and examined the mini dump. It says > > ----------------------------------------------------------------------------------------- > > Built by: 2600.xpsp_sp2_gdr.070227-2254 > > Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a620 > > Debug session time: Mon Aug 6 03:15:40.125 2007 (GMT-7) > > System Uptime: 0 days 9:10:16.192 > > Loading Kernel Symbols > > ............................................................................................................................................... > > Loading User Symbols > > Loading unloaded module list > > ................................... > > *********************************************************** > > * > > * > > * Bugcheck Analysis > > * > > * > > * > > *********************************************************** > > > > Use !analyze -v to get detailed debugging information. > > > > BugCheck 100000C5, {85, 2, 1, 8054b407} > > > > Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+156 ) > > > > Followup: Pool_corruption > > --------------------------------------------------------------------------------------------- > > But the command " !analyze -v " returns nothing. > > > > How do I stop the Stop 0x000000C5's ? > > >
Guest Dan McGarigle Posted August 9, 2007 Posted August 9, 2007 RE: Stop 0x000000C5 Blue Screen + analysis Additionally, I have now run a Protection Scan with Windows Live OneCare. And I am quite angry with the results of the scan that were NOT EXPLAINED. The Protection Scan ran and at the end it said that it had found 3 problems and one something or other. It found no open ports. But it did not give any specifics about the nature of the 3 problems. I have looked all over my system for any log of what OneCare did to me system and I can't find any record of it. It did send results to Microsoft. But it didn't tell me anything about any of the nature of any ofthe 3 problems that it said it fixed. Based on that " non-reporting" behaviour, I'll never run it again because I will NOT tolerate any changes to my system unless I have detailed information about a problem or a fix. Or, am I making some mistake in having to report that OneCare didn't report anything. I looked all over OneCare and ncould fing nothing about the 3 errors other than OneCare "fixed" the 3 problems. Please advise if I am in error. Thanks ! Dan "nass" wrote: > > > "Dan McGarigle" wrote: > > > When my XP SP2 with all updates system goes through shutdown the I now get > > a Stop 0X0000C5 blue screen andthen the system always restarts, even tho I > > want it to shut down. > > I used the Debugging tools and examined the mini dump. It says > > ----------------------------------------------------------------------------------------- > > Built by: 2600.xpsp_sp2_gdr.070227-2254 > > Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a620 > > Debug session time: Mon Aug 6 03:15:40.125 2007 (GMT-7) > > System Uptime: 0 days 9:10:16.192 > > Loading Kernel Symbols > > ............................................................................................................................................... > > Loading User Symbols > > Loading unloaded module list > > ................................... > > *********************************************************** > > * > > * > > * Bugcheck Analysis > > * > > * > > * > > *********************************************************** > > > > Use !analyze -v to get detailed debugging information. > > > > BugCheck 100000C5, {85, 2, 1, 8054b407} > > > > Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+156 ) > > > > Followup: Pool_corruption > > --------------------------------------------------------------------------------------------- > > But the command " !analyze -v " returns nothing. > > > > How do I stop the Stop 0x000000C5's ? > > > It is likely a bad driver for either your Sound card or DVD?. > Have a look in the event viewer for error messages(X) and post them back in > your next post. > HOW TO: View and Manage Event Logs in Event Viewer in Windows XP > http://support.microsoft.com/kb/308427/en-us > How to use the special pool feature to isolate pool damage > http://support.microsoft.com/kb/188831/EN-US/ > Do you have a SoundBlaster sound card installed on your system?. > http://search.microsoft.com/results.aspx?q=error+000000c5&qsc0=0&SearchBtn0=Search&FORM=QBME1&l=1&mkt=en-US&PageType=99 > > Perform these cleaning steps and see if any improvement : > 1... First, try to clean up your caches, Internet files and delete cookies > by doing this: > Click Start >> Control Panel >> Double click Network and Internet > Connections >> Double click Internet Options. > On the IE properties windows you will see these Taps: > General | Security | Privacy | Content | Connections | Programs | > Advanced > Under General Tab clear your History, Internet Files and Cookies. > Then click on Advanced tab and scroll down to under the Browsing Option: > [&] Browsing > [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box. > Then click on Programs Tab and click Manage Add-Ons and Disable all non > Verified Add-Ons (You should Renable them later one-by-one and see the > culprit and update it or remove it. > How to manage Add-Ons: > http://support.microsoft.com/kb/883256 > > 2... You need to be sure your system is clean from malware and Viruses by > scanning for them > Scan for malware from here: > http://onecare.live.com/site/en-gb/default.htm?s_cid=sah > http://onecare.live.com/standard/en-gb/default.htm > http://www.lavasoft.com/products/ad-aware_se_personal.php > http://www.safer-networking.org ; for Spybot S&D > > =How to perform a clean boot procedure to prevent background programs from > interfering with a game or a program that you currently use > http://support.microsoft.com/kb/331796 > > > 3... You may have a bad RAM try to test your RAM by running Memtest by > downloading this tool and unzip it and make a floppy or CD/DVD and run it on > Reboot. > http://www.memtest86.com/ > You may need to reposition/reset the RAM sticks in their slots. > HTH. > Let us know. > Regards, > nass > ---------- > http://www.nasstec.co.uk
Guest nass Posted August 9, 2007 Posted August 9, 2007 RE: Stop 0x000000C5 Blue Screen + analysis Hi Dan, This a hardware driver is corrupted and causing this issue. Your dump looks like corrupted and not complete?, try to look in the Device manager for malfunctioning Devices or Conflict in IRQ. Did you install any hardware /software recently?, also did you test your RAM for corruption and try to reset them or test by using one stick of RAM. If you have a USB/SCSI Storage, printer, Flash drive..etc. I/O Ports Blocked from BIOS AML http://www.microsoft.com/whdc/system/pnppwr/powermgmt/BIOSAML.mspx About the OneCare scan I think you got tired and bored waiting and clicked finsihed without reviewing the detail log by clicking on the Objects found link. Try to see the debug/log file here: C:\Program Files\Microsoft Windows OneCare Live\ or type in the run command: %WINDIR%\debug\mrt.log click [OK] http://support.microsoft.com/kb/188831/EN-US/ How to configure Windows XP to start in a "clean boot" state http://support.microsoft.com/kb/310353 INFO: Microsoft Libraries Update: What, Where, Why http://support.microsoft.com/kb/197298 Open a run command and type in: regsvr32 \windows\system32\STDOLE2.TLB click [OK], does it register okay?. The above may belong to Excel/Office suite. = Fasttrak.sys http://www.thetechguide.com/forum/lofiversion/index.php/t9255.html In the registry: [-]HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ fasttrak SCSI Miniport pcouffin.sys: It is a DVD decoder from paten couffine driver used for decoding Movies. Are you sure this path correct: stdole2.tlb c:\windows\system32 3/8/1999 TLB ?. [system32 3] not the same as [ system32]. HTH. nass "Dan McGarigle" wrote: > Here are the results from my Event Veiwer and sigverif.exe > EVENT VIEWER > ========================================================================= > Event Type: Error > Event Source: System Error > Event Category: (102) > Event ID: 1003 > Date: 8/7/2007 > Time: 12:35:46 PM > User: N/A > Computer: DAN-XP > Description: > Error code 100000c5, parameter1 05658864, parameter2 00000002, parameter3 > 00000000, parameter4 8054b38f. > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > Data: > 0000: 53 79 73 74 65 6d 20 45 System E > 0008: 72 72 6f 72 20 20 45 72 rror Er > 0010: 72 6f 72 20 63 6f 64 65 ror code > 0018: 20 31 30 30 30 30 30 63 100000c > 0020: 35 20 20 50 61 72 61 6d 5 Param > 0028: 65 74 65 72 73 20 30 35 eters 05 > 0030: 36 35 38 38 36 34 2c 20 658864, > 0038: 30 30 30 30 30 30 30 32 00000002 > 0040: 2c 20 30 30 30 30 30 30 , 000000 > 0048: 30 30 2c 20 38 30 35 34 00, 8054 > 0050: 62 33 38 66 b38f > > =============================================================================== > Event Type: Error > Event Source: System Error > Event Category: (102) > Event ID: 1003 > Date: 8/6/2007 > Time: 11:38:19 PM > User: N/A > Computer: DAN-XP > Description: > Error code 100000c5, parameter1 00000000, parameter2 00000002, parameter3 > 00000001, parameter4 8054b539. > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > Data: > 0000: 53 79 73 74 65 6d 20 45 System E > 0008: 72 72 6f 72 20 20 45 72 rror Er > 0010: 72 6f 72 20 63 6f 64 65 ror code > 0018: 20 31 30 30 30 30 30 63 100000c > 0020: 35 20 20 50 61 72 61 6d 5 Param > 0028: 65 74 65 72 73 20 30 30 eters 00 > 0030: 30 30 30 30 30 30 2c 20 000000, > 0038: 30 30 30 30 30 30 30 32 00000002 > 0040: 2c 20 30 30 30 30 30 30 , 000000 > 0048: 30 31 2c 20 38 30 35 34 01, 8054 > 0050: 62 35 33 39 b539 > > ========================================================================== > Event Type: Error > Event Source: System Error > Event Category: (102) > Event ID: 1003 > Date: 8/6/2007 > Time: 11:29:41 AM > User: N/A > Computer: DAN-XP > Description: > Error code 100000c5, parameter1 00000085, parameter2 00000002, parameter3 > 00000001, parameter4 8054b407. > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > Data: > 0000: 53 79 73 74 65 6d 20 45 System E > 0008: 72 72 6f 72 20 20 45 72 rror Er > 0010: 72 6f 72 20 63 6f 64 65 ror code > 0018: 20 31 30 30 30 30 30 63 100000c > 0020: 35 20 20 50 61 72 61 6d 5 Param > 0028: 65 74 65 72 73 20 30 30 eters 00 > 0030: 30 30 30 30 38 35 2c 20 000085, > 0038: 30 30 30 30 30 30 30 32 00000002 > 0040: 2c 20 30 30 30 30 30 30 , 000000 > 0048: 30 31 2c 20 38 30 35 34 01, 8054 > 0050: 62 34 30 37 b407 > > ========================================================================== > Event Type: Error > Event Source: System Error > Event Category: (102) > Event ID: 1003 > Date: 8/6/2007 > Time: 3:24:01 AM > User: N/A > Computer: DAN-XP > Description: > Error code 100000c5, parameter1 00000085, parameter2 00000002, parameter3 > 00000001, parameter4 8054b407. > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > Data: > 0000: 53 79 73 74 65 6d 20 45 System E > 0008: 72 72 6f 72 20 20 45 72 rror Er > 0010: 72 6f 72 20 63 6f 64 65 ror code > 0018: 20 31 30 30 30 30 30 63 100000c > 0020: 35 20 20 50 61 72 61 6d 5 Param > 0028: 65 74 65 72 73 20 30 30 eters 00 > 0030: 30 30 30 30 38 35 2c 20 000085, > 0038: 30 30 30 30 30 30 30 32 00000002 > 0040: 2c 20 30 30 30 30 30 30 , 000000 > 0048: 30 31 2c 20 38 30 35 34 01, 8054 > 0050: 62 34 30 37 b407 > =================================================== > > The sigverify.exe output says > ................... ........................................ > .................. ................. .................. > Name In Folder Modified > File Type Version > ................... ........................................ > .................. ................. .................. > stdole2.tlb c:\windows\system32 3/8/1999 TLB > File 2.40.4275.1 > fasttrak.sys c:\windows\system32\drivers 6/11/2002 SYS File > 2.0.0.26 > pcouffin.sys c:\windows\system32\drivers 5/18/2007 SYS File > 1.37.0.0 > > -------------------------------------------------------------------------------------------------------------- > Thanks for helping me with this problem. > Do you want a full msinfo report ? > What other information do you need to help me solve the Stop C5's ? > Thanks so much ! > Dan McGarigle > El Segundo, CA, USA > dmcgarigle@socal.rr.com > \ > > "nass" wrote: > > > > > > > "Dan McGarigle" wrote: > > > > > When my XP SP2 with all updates system goes through shutdown the I now get > > > a Stop 0X0000C5 blue screen andthen the system always restarts, even tho I > > > want it to shut down. > > > I used the Debugging tools and examined the mini dump. It says > > > ----------------------------------------------------------------------------------------- > > > Built by: 2600.xpsp_sp2_gdr.070227-2254 > > > Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a620 > > > Debug session time: Mon Aug 6 03:15:40.125 2007 (GMT-7) > > > System Uptime: 0 days 9:10:16.192 > > > Loading Kernel Symbols > > > ............................................................................................................................................... > > > Loading User Symbols > > > Loading unloaded module list > > > ................................... > > > *********************************************************** > > > * > > > * > > > * Bugcheck Analysis > > > * > > > * > > > * > > > *********************************************************** > > > > > > Use !analyze -v to get detailed debugging information. > > > > > > BugCheck 100000C5, {85, 2, 1, 8054b407} > > > > > > Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+156 ) > > > > > > Followup: Pool_corruption > > > --------------------------------------------------------------------------------------------- > > > But the command " !analyze -v " returns nothing. > > > > > > How do I stop the Stop 0x000000C5's ? > > > > > > It is likely a bad driver for either your Sound card or DVD?. > > Have a look in the event viewer for error messages(X) and post them back in > > your next post. > > HOW TO: View and Manage Event Logs in Event Viewer in Windows XP > > http://support.microsoft.com/kb/308427/en-us > > How to use the special pool feature to isolate pool damage > > http://support.microsoft.com/kb/188831/EN-US/ > > Do you have a SoundBlaster sound card installed on your system?. > > http://search.microsoft.com/results.aspx?q=error+000000c5&qsc0=0&SearchBtn0=Search&FORM=QBME1&l=1&mkt=en-US&PageType=99 > > > > Perform these cleaning steps and see if any improvement : > > 1... First, try to clean up your caches, Internet files and delete cookies > > by doing this: > > Click Start >> Control Panel >> Double click Network and Internet > > Connections >> Double click Internet Options. > > On the IE properties windows you will see these Taps: > > General | Security | Privacy | Content | Connections | Programs | > > Advanced > > Under General Tab clear your History, Internet Files and Cookies. > > Then click on Advanced tab and scroll down to under the Browsing Option: > > [&] Browsing > > [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box. > > Then click on Programs Tab and click Manage Add-Ons and Disable all non > > Verified Add-Ons (You should Renable them later one-by-one and see the > > culprit and update it or remove it. > > How to manage Add-Ons: > > http://support.microsoft.com/kb/883256 > > > > 2... You need to be sure your system is clean from malware and Viruses by > > scanning for them > > Scan for malware from here: > > http://onecare.live.com/site/en-gb/default.htm?s_cid=sah > > http://onecare.live.com/standard/en-gb/default.htm > > http://www.lavasoft.com/products/ad-aware_se_personal.php > > http://www.safer-networking.org ; for Spybot S&D > > > > =How to perform a clean boot procedure to prevent background programs from > > interfering with a game or a program that you currently use > > http://support.microsoft.com/kb/331796 > > > > > > 3... You may have a bad RAM try to test your RAM by running Memtest by > > downloading this tool and unzip it and make a floppy or CD/DVD and run it on > > Reboot. > > http://www.memtest86.com/ > > You may need to reposition/reset the RAM sticks in their slots. > > HTH. > > Let us know. > > Regards, > > nass > > ---------- > > http://www.nasstec.co.uk
Guest Dan McGarigle Posted August 10, 2007 Posted August 10, 2007 RE: Stop 0x000000C5 Blue Screen + analysis August 9 2007 18:13 PDT Hi Nass, I'm embedding all my replies inside all your questions in the previous stuff below. Your lines start with the > character. My replies don't have the > at the start of the line. THIS HAS A HAPPY ENDING. And AWAAAAaaaaayyyy we go ! BUT FIRST, Registering the file with regsvr32 \windows\system32\STDOLE2.TLB give a response windowette that says --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- \windows\system32\STDOLE2.TLB was loaded, but the DLLRegisterServer entry point was not found \windows\system32\STDOLE2.TLB does not appear to be a .DLL or .OCX file. --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- what do I do about THAT ? "nass" wrote: > > Hi Dan, > This a hardware driver is corrupted and causing this issue. > Your dump looks like corrupted and not complete?, try to look in the Device > manager for malfunctioning Devices or Conflict in IRQ. Device Manager doesn't show any errors ( there are no ! Exclamation Points ) ================================================== > Did you install any hardware /software recently?, also did you test your RAM > for corruption and try to reset them or test by using one stick of RAM. I have not installed any new hardware since last year. The last software I installed is the "IsUsedBy" utility from mst Software. It identifies the task that is using a specified file.name. I use it when I can't delete a file because it is in use. "IsUsedBy" tells me who's using a file. In this regard it's a benign utility and it was not runniing at the time of the Stop 2C's. =================================================== > If you have a USB/SCSI Storage, printer, Flash drive..etc. > I/O Ports Blocked from BIOS AML > http://www.microsoft.com/whdc/system/pnppwr/powermgmt/BIOSAML.mspx I read the article's guidelines for BIOS developers. But, it doesn't tell how to find if any I/O ports are blocked from BIOS AML so I don't know what to do. > > About the OneCare scan I think you got tired and bored waiting and clicked > finsihed without reviewing the detail log by clicking on the Objects found > link. I did not see any "Objects found" link. It ran and reported it was complete. It reported only that it found 3 "problems/issues" but did not show how to see them. SOooooo, I ran it again today, and got the same "unclickable" result says 2 "Dangerous" and one "High" threat were found. And again I could not find any " mrt.log ". So I called Microsoft support. They said that I should download the OneCare package and use it for free for 90-days, rather than running it from the MS website. And in the meantime, I should, and I did, download and run the virus scanner from Ewido as directed by MS. The Ewido run completed. It found 152 tracking cookies, and also the existence of something called "Trojan.Tibs.ap." So I let Ewido quarantine that one, and also deleted all the tracking cookies. - - - - - - - - - - - - - - - - - - - - - - When I restarted the system, then during cycle-down, I DID NOT GET any Stop ox000000C2's. HOOOO-Ray ! So I shut it down. and again I DID NOT GET any Stop ox000000C2's. HOOOO-Ray ! HOOOORay ! and HOOOO-Ray ! ! Now I consider this ticket done and can on without the worry of any more damage caused by/causing STOP 0x000000C2. THANK YOU NASS and THANK YOU GERRY. NOW YOU CAN GO HOME TODAY ! Regards to all you and jolly England. VERY sincerely yours Dan McGarigle El Segundo, CA > Try to see the debug/log file here: > C:\Program Files\Microsoft Windows OneCare Live\ > or type in the run command: > %WINDIR%\debug\mrt.log click [OK] > There is no MRT log. I'll run OneCare protection scanner again now. > http://support.microsoft.com/kb/188831/EN-US/ > > How to configure Windows XP to start in a "clean boot" state > http://support.microsoft.com/kb/310353 > > INFO: Microsoft Libraries Update: What, Where, Why > http://support.microsoft.com/kb/197298 > Open a run command and type in: > regsvr32 \windows\system32\STDOLE2.TLB click [OK], does it register okay?. > The above may belong to Excel/Office suite. Registering the file with regsvr32 \windows\system32\STDOLE2.TLB give a response windowette that says --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- \windows\system32\STDOLE2.TLB was loaded, but the DLLRegisterServer entry point was not found \windows\system32\STDOLE2.TLB does not appear to be a .DLL or .OCX file. --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- > = Fasttrak.sys > http://www.thetechguide.com/forum/lofiversion/index.php/t9255.html > In the registry: > [-]HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ fasttrak > SCSI Miniport Regedit shows ------------------------------------------------------------------------------------------------------ (Default) REG_SZ (Value not set) Error Control REG_DWORD 0x00000001 (1) Group REG_SZ SCSI Miniport ImagePath REG_EXPAN__SZ System32\DRIVERS|fasttrak.sys Start REG_DWORD 0x00000000 (0) Tag REG_DWORD 0x00000021 (33) Type REG_DWORD 0x00000001 (1) ---------------------------------------------------------------------------------------------------------- > > pcouffin.sys: It is a DVD decoder from paten couffine driver > used for decoding Movies. > > Are you sure this path correct: > stdole2.tlb c:\windows\system32 3/8/1999 TLB ?. [system32 3] not the same > as [ system32]. > HTH. > nass I hand-typed all that info from the Windows EXplorer display which gave the FileName, and the FileType and the Date. What does " HTH. " mean ? > > > "Dan McGarigle" wrote: > > > Here are the results from my Event Veiwer and sigverif.exe > > EVENT VIEWER > > ========================================================================= > > Event Type: Error > > Event Source: System Error > > Event Category: (102) > > Event ID: 1003 > > Date: 8/7/2007 > > Time: 12:35:46 PM > > User: N/A > > Computer: DAN-XP > > Description: > > Error code 100000c5, parameter1 05658864, parameter2 00000002, parameter3 > > 00000000, parameter4 8054b38f. > > > > For more information, see Help and Support Center at > > http://go.microsoft.com/fwlink/events.asp. > > Data: > > 0000: 53 79 73 74 65 6d 20 45 System E > > 0008: 72 72 6f 72 20 20 45 72 rror Er > > 0010: 72 6f 72 20 63 6f 64 65 ror code > > 0018: 20 31 30 30 30 30 30 63 100000c > > 0020: 35 20 20 50 61 72 61 6d 5 Param > > 0028: 65 74 65 72 73 20 30 35 eters 05 > > 0030: 36 35 38 38 36 34 2c 20 658864, > > 0038: 30 30 30 30 30 30 30 32 00000002 > > 0040: 2c 20 30 30 30 30 30 30 , 000000 > > 0048: 30 30 2c 20 38 30 35 34 00, 8054 > > 0050: 62 33 38 66 b38f > > > > =============================================================================== > > Event Type: Error > > Event Source: System Error > > Event Category: (102) > > Event ID: 1003 > > Date: 8/6/2007 > > Time: 11:38:19 PM > > User: N/A > > Computer: DAN-XP > > Description: > > Error code 100000c5, parameter1 00000000, parameter2 00000002, parameter3 > > 00000001, parameter4 8054b539. > > > > For more information, see Help and Support Center at > > http://go.microsoft.com/fwlink/events.asp. > > Data: > > 0000: 53 79 73 74 65 6d 20 45 System E > > 0008: 72 72 6f 72 20 20 45 72 rror Er > > 0010: 72 6f 72 20 63 6f 64 65 ror code > > 0018: 20 31 30 30 30 30 30 63 100000c > > 0020: 35 20 20 50 61 72 61 6d 5 Param > > 0028: 65 74 65 72 73 20 30 30 eters 00 > > 0030: 30 30 30 30 30 30 2c 20 000000, > > 0038: 30 30 30 30 30 30 30 32 00000002 > > 0040: 2c 20 30 30 30 30 30 30 , 000000 > > 0048: 30 31 2c 20 38 30 35 34 01, 8054 > > 0050: 62 35 33 39 b539 > > > > ========================================================================== > > Event Type: Error > > Event Source: System Error > > Event Category: (102) > > Event ID: 1003 > > Date: 8/6/2007 > > Time: 11:29:41 AM > > User: N/A > > Computer: DAN-XP > > Description: > > Error code 100000c5, parameter1 00000085, parameter2 00000002, parameter3 > > 00000001, parameter4 8054b407. > > > > For more information, see Help and Support Center at > > http://go.microsoft.com/fwlink/events.asp. > > Data: > > 0000: 53 79 73 74 65 6d 20 45 System E > > 0008: 72 72 6f 72 20 20 45 72 rror Er > > 0010: 72 6f 72 20 63 6f 64 65 ror code > > 0018: 20 31 30 30 30 30 30 63 100000c > > 0020: 35 20 20 50 61 72 61 6d 5 Param > > 0028: 65 74 65 72 73 20 30 30 eters 00 > > 0030: 30 30 30 30 38 35 2c 20 000085, > > 0038: 30 30 30 30 30 30 30 32 00000002 > > 0040: 2c 20 30 30 30 30 30 30 , 000000 > > 0048: 30 31 2c 20 38 30 35 34 01, 8054 > > 0050: 62 34 30 37 b407 > > > > ========================================================================== > > Event Type: Error > > Event Source: System Error > > Event Category: (102) > > Event ID: 1003 > > Date: 8/6/2007 > > Time: 3:24:01 AM > > User: N/A > > Computer: DAN-XP > > Description: > > Error code 100000c5, parameter1 00000085, parameter2 00000002, parameter3 > > 00000001, parameter4 8054b407. > > > > For more information, see Help and Support Center at > > http://go.microsoft.com/fwlink/events.asp. > > Data: > > 0000: 53 79 73 74 65 6d 20 45 System E > > 0008: 72 72 6f 72 20 20 45 72 rror Er > > 0010: 72 6f 72 20 63 6f 64 65 ror code > > 0018: 20 31 30 30 30 30 30 63 100000c > > 0020: 35 20 20 50 61 72 61 6d 5 Param > > 0028: 65 74 65 72 73 20 30 30 eters 00 > > 0030: 30 30 30 30 38 35 2c 20 000085, > > 0038: 30 30 30 30 30 30 30 32 00000002 > > 0040: 2c 20 30 30 30 30 30 30 , 000000 > > 0048: 30 31 2c 20 38 30 35 34 01, 8054 > > 0050: 62 34 30 37 b407 > > =================================================== > > > > The sigverify.exe output says > > ................... ........................................ > > .................. ................. .................. > > Name In Folder Modified > > File Type Version > > ................... ........................................ > > .................. ................. .................. > > stdole2.tlb c:\windows\system32 3/8/1999 TLB > > File 2.40.4275.1 > > fasttrak.sys c:\windows\system32\drivers 6/11/2002 SYS File > > 2.0.0.26 > > pcouffin.sys c:\windows\system32\drivers 5/18/2007 SYS File > > 1.37.0.0 > > > > -------------------------------------------------------------------------------------------------------------- > > Thanks for helping me with this problem. > > Do you want a full msinfo report ? > > What other information do you need to help me solve the Stop C5's ? > > Thanks so much ! > > Dan McGarigle > > El Segundo, CA, USA > > dmcgarigle@socal.rr.com > > \ > > > > "nass" wrote: > > > > > > > > > > > "Dan McGarigle" wrote: > > > > > > > When my XP SP2 with all updates system goes through shutdown the I now get > > > > a Stop 0X0000C5 blue screen andthen the system always restarts, even tho I > > > > want it to shut down. > > > > I used the Debugging tools and examined the mini dump. It says > > > > ----------------------------------------------------------------------------------------- > > > > Built by: 2600.xpsp_sp2_gdr.070227-2254 > > > > Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a620 > > > > Debug session time: Mon Aug 6 03:15:40.125 2007 (GMT-7) > > > > System Uptime: 0 days 9:10:16.192 > > > > Loading Kernel Symbols > > > > ............................................................................................................................................... > > > > Loading User Symbols > > > > Loading unloaded module list > > > > ................................... > > > > *********************************************************** > > > > * > > > > * > > > > * Bugcheck Analysis > > > > * > > > > * > > > > * > > > > *********************************************************** > > > > > > > > Use !analyze -v to get detailed debugging information. > > > > > > > > BugCheck 100000C5, {85, 2, 1, 8054b407} > > > > > > > > Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+156 ) > > > > > > > > Followup: Pool_corruption > > > > --------------------------------------------------------------------------------------------- > > > > But the command " !analyze -v " returns nothing. > > > > > > > > How do I stop the Stop 0x000000C5's ? > > > > > > > > > It is likely a bad driver for either your Sound card or DVD?. > > > Have a look in the event viewer for error messages(X) and post them back in > > > your next post. > > > HOW TO: View and Manage Event Logs in Event Viewer in Windows XP > > > http://support.microsoft.com/kb/308427/en-us > > > How to use the special pool feature to isolate pool damage > > > http://support.microsoft.com/kb/188831/EN-US/ > > > Do you have a SoundBlaster sound card installed on your system?. > > > http://search.microsoft.com/results.aspx?q=error+000000c5&qsc0=0&SearchBtn0=Search&FORM=QBME1&l=1&mkt=en-US&PageType=99 > > > > > > Perform these cleaning steps and see if any improvement : > > > 1... First, try to clean up your caches, Internet files and delete cookies > > > by doing this: > > > Click Start >> Control Panel >> Double click Network and Internet > > > Connections >> Double click Internet Options. > > > On the IE properties windows you will see these Taps: > > > General | Security | Privacy | Content | Connections | Programs | > > > Advanced > > > Under General Tab clear your History, Internet Files and Cookies. > > > Then click on Advanced tab and scroll down to under the Browsing Option: > > > [&] Browsing > > > [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box. > > > Then click on Programs Tab and click Manage Add-Ons and Disable all non > > > Verified Add-Ons (You should Renable them later one-by-one and see the > > > culprit and update it or remove it. > > > How to manage Add-Ons: > > > http://support.microsoft.com/kb/883256 > > > > > > 2... You need to be sure your system is clean from malware and Viruses by > > > scanning for them > > > Scan for malware from here: > > > http://onecare.live.com/site/en-gb/default.htm?s_cid=sah > > > http://onecare.live.com/standard/en-gb/default.htm > > > http://www.lavasoft.com/products/ad-aware_se_personal.php > > > http://www.safer-networking.org ; for Spybot S&D > > > > > > =How to perform a clean boot procedure to prevent background programs from > > > interfering with a game or a program that you currently use > > > http://support.microsoft.com/kb/331796 > > > > > > > > > 3... You may have a bad RAM try to test your RAM by running Memtest by > > > downloading this tool and unzip it and make a floppy or CD/DVD and run it on > > > Reboot. > > > http://www.memtest86.com/ > > > You may need to reposition/reset the RAM sticks in their slots. > > > HTH. > > > Let us know. > > > Regards, > > > nass > > > ---------- > > > http://www.nasstec.co.uk
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