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I cannot add my son in my Family Microsoft

Guest TizianaTizianaOE

By Guest TizianaTizianaOE
in Microsoft Products Support & Discussions

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Guest TizianaTizianaOE

Guest TizianaTizianaOE

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An error message appears when I attempt to add my child to my Microsoft Family Account as a member: "Something has gone wrong. It is us, not you"Microsoft support chat could not help and asked me to join this community chat instead for help.Can someone please tell me how to contact a Microsoft admin support agent to properly help me understanding what is the issue preventing me to add him?I am lost after hours trying to get to the correct department or chat.

 

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