Problems with Flash

[Hedge]

Hi, when I go onto various websites, it comes up with the following message

 

Hello, you either have JavaScript turned off or an old version of Adobe's Flash Player. Get the latest Flash player.

 

I have clicked on the link and it says that flash has been installed successfully, but yet I'm still experiencing the problem. Can anyone please help as I have reached the end of my teather. Thanks

[Guest Wolfeymole]

Try uninstalling all variations of Flash player in Add/Remove and download it again Hedge.

[Hedge]

Hi wolfey, I have done that as it said to remove adobe reader etc before downloadin it again. There is nothing in add/remove programs with the name flash. what shall i do?

[Seth]

Hi Hedge.

 

If you haven't already, install Internet Explorer 7:

 

Internet Explorer: Get It Now

 

Then reset IE7 with this method:

 

 

1.Open Internet Explorer 7.

2.Click Tools, and then click Internet Options.

3.Click the Advanced tab.

4.Under Reset Internet Explorer Settings, click Reset.

[Guest Wolfeymole]

What version of javascript do you have?

[Hedge]

is there a way of checking what internet explorer this is? Not sure if its a 7 as it is my father-in-law's computer

[Hedge]

i'm not sure if there is one as when he was browsing, he couldn't view any videos and then that message appeared.

[Hedge]

I don't want to reset anything as I don't want to do something I shouldn't but how do I know what version I am using so I can do what you have suggested

[Guest Wolfeymole]

Click on the arrows next to Tools and left click on Help then click About Internet Explorer.

[Hedge]

i have just reset the internet thing you said above, and it is internet explorer 7 we're using. what id the next step?

[Guest Wolfeymole]

What version of javascript do you have?

[Hedge]

i don't know. how do i check this.

[Guest Wolfeymole]

Go into Add/Remove and you should have version 6 update 6

[Hedge]

hi, there is nothing in the add/remove programs. what do i do now..would you like a print screen of that in case its under a different name or something?

[Guest Wolfeymole]

Get the latest Java here.

 

Download Free Java Software - Sun Microsystems

[Hedge]

hi i have now downloaded the recommended java, and when I go onto the site, it says the message again. i will download it again to see if it persists. if it does, then what?

[Guest Wolfeymole]

Now download the flash player from the site listed earlier.

[Hedge]

ok no problem. the site where it is downloading from is currently undergoing maintenance but will try it again later. Thanks for your help. If I still have problems, then will be in touch.

[Guest Wolfeymole]

This is the site and it's working perfectly well for me.

 

http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

[JEBWrench]

Another thing to check - Go into Internet Explorer, click "Tools" and "Internet Options". Go to your "Security" tab, then click on the "Custom Level" button. Scroll waaaaay down until you find "Scripting", then beneath that a couple options "Scripting of Java Applets". Make sure it's set to Enable.

 

Also, IE's pop-up blocker can block Flash applications from loading, depending on how they're embedded into the web page.