Just to say thanks

[Dee_Collins]

A thread was closed even though stated would be left open for me to reply....the following is for the people who helped me as far as allowed.

 

Unfortunately I have no idea as we trusted this guy to sort our pc out, we did try to contact him regarding this soon after we got the pc back but were unable to get in touch with him and we have never had a problem up until now. At the end of the day we should have been supplied with a disc from PC World and we werent, we have since bought 2 pc's from them and did not receive one with these either.

 

As you are say you are unable to help further all I can really say is thank you so much for the help you have given me with my pc this far and also with my laptop I had problems with a few months back. I really appreciate it.

[Guest Wolfeymole]

Dee

 

What happened was that PC World, who I wouldn't buy a mouse mat from, installed XP on your hard drive and put a recovery partition on that drive.

 

It seems to me that the guy you called deleted that recovery partition and god knows what happened after that.

 

It's unfortunate that you now receive messages that windows is not genuine and it appears it is not your fault that this has happened, however our policy states that we cannot help in any way when it comes to pirated software.

[Dalo Harkin]

Dee - you need to get onto PC World and see what they say - they may have provided you with a recovery disk rather than an XP disk (they are both one and the same in effect)

Other than that you need to buy a genuine XP or Vista disk they are around £50 now and you would have peace of mind if anything goes seriously wrong you can just reinstall.

[Tony D]

Dee - is there by chance a sticker on the machine with the Windows product code?