dropping network

[lynnb]

Hi Im lynn and new to this

 

I keep losing wireless connection on my vista laptop and have to turn modem off and back on to reconnect. Checked trace log and it shows driver failed been advised from shop where i bought router to reset back to factory setting as no problem with router as other pc works fine

 

dont know how to do this could anyone please help

[Tony D]

We'd like to determine if the problem is with the wireless system or with the Vista machine.

- Is the other PC (the one that works fine) connected with a wire or wirelessly?

- When you lose the wireless connection to your Vista laptop, can other machines connect wirelessly?

 

What is the router manufacturer and model?

[Dalo Harkin]

Hi Lynne and welcome

there are power saving options on the wireless device, goto control panel and then power options and set the settings to NEVER hibernate.

You can also go to device manager and click on the device and where there are option for reinstalling - on the furthest right tab there is an option that says 'turn the device off to save power' untick that and click apply ;)

 

 

I am sorry this is a bit vague but I cannot do screenshots from my current location.

[lynnb]

We'd like to determine if the problem is with the wireless system or with the Vista machine.

- Is the other PC (the one that works fine) connected with a wire or wirelessly?

- When you lose the wireless connection to your Vista laptop, can other machines connect wirelessly?

 

What is the router manufacturer and model?

 

Hi Kelly

 

The other laptop connects wireless with no issues and stays connected when this one drops off. My router is a Edi max had router tested and is working fine

[Tony D]

So it sounds like it's in the Vista machine. When you said you turned the modem off and then on, I assumed you meant the wireless router. Do you mean to say that you're turning the wireless radio on the Vista machine off and then on to regain the connection?

 

Do as Dalo suggests.

 

Now as this looks like a problem with the Vista machine, what make/model Vista machine are you using.

 

Also - are you losing the connection while on-line or is it more like the machine goes to sleep and the connection isn't there when the machine wakes?

[lynnb]

So it sounds like it's in the Vista machine. When you said you turned the modem off and then on, I assumed you meant the wireless router. Do you mean to say that you're turning the wireless radio on the Vista machine off and then on to regain the connection?

 

Do as Dalo suggests.

 

Now as this looks like a problem with the Vista machine, what make/model Vista machine are you using.

 

Also - are you losing the connection while on-line or is it more like the machine goes to sleep and the connection isn't there when the machine wakes?

kelly soory yes i meant turning the wireless radio off and then back on. its an ADVENT 5302. I had alreay done what Dalo suggested its happening each time i open a web page and this is my 9th attempt to reply to you as it just disconnects as soon as i press send

[Tony D]

This is strange indeed. Can you check the signal strength on the Vista machine?

 

Sometimes, wireless signals will drop if the signal is weak and something like a refridgerator door opens or someone picks up a cordless telephone. But your issue of having it disconnect when you try to open a web page is different. However, let's check the signal strength just as a precaution. It's probably in the wireless icon in the Notification Area (a.k.a. Sys Tray) which is on the bottom right of the screen to the left of the clock.

[lynnb]

This is strange indeed. Can you check the signal strength on the Vista machine?

 

Sometimes, wireless signals will drop if the signal is weak and something like a refridgerator door opens or someone picks up a cordless telephone. But your issue of having it disconnect when you try to open a web page is different. However, let's check the signal strength just as a precaution. It's probably in the wireless icon in the Notification Area (a.k.a. Sys Tray) which is on the bottom right of the screen to the left of the clock.

checked its full signal strength all 5 bars are full. could it be a driver problem as in the trace logs it says driver failed

[Tony D]

Maybe as you said it's a driver issue. Please try doing a Windows Update. Maybe there's a new driver available.

[lynnb]

Maybe as you said it's a driver issue. Please try doing a Windows Update. Maybe there's a new driver available.

 

well installed updates and maybe pushing my luck but has not disconnected for 10 mins now (fingers crossed) thanks

[Guest Wolfeymole]

Sounds like it's looking good Lynn, get back to us if you encounter probs.

[Tony D]

This thread appears to be solved and is now closed

 

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