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Scanner connected via USB not recognized by its software despite disabling every firewall -- what's going on?

Guest LMNIZ

By Guest LMNIZ
in Microsoft Products Support & Discussions

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Guest LMNIZ

Guest LMNIZ

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Hi there! I have a client who has a mobile scanner that comes with its own free software. She's using Windows 11. We were finally able to download the software after working around some odd permissions errors. Now, for some reason, the scanner does not register in the software like it's supposed to when connected via USB. It's likely related to Windows permissions or the firewall, but after hours of troubleshooting, we are still stuck. Other users of the scanner are using Windows 11 with absolutely no trouble. Does anyone have any ideas? -- "Add printer/scanner" is not relevant-- Bypassed the

 

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