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Why does Microsoft account show my laptop device details and not the bitlocker recovery key?

Guest Fahim Kabir

By Guest Fahim Kabir
in Microsoft Products Support & Discussions

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Guest Fahim Kabir

Guest Fahim Kabir

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Firmware was updated on hp laptop now after turning it on it shows bitlocker recovery key. For this, I need to access its Bitlocker recovery key. However, although I know the login for the Microsoft account associated with the PC, no recovery keys are shown when I go to aka.ms/myrecoverykey. The PC is shown as a connected device for the account (the serial number shown matches the one on my computer), so I seem to have the right account, but there is no recovery key shown.Any assistance would be greatly appreciated

 

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