Guest Blue Moo Posted August 10, 2007 Posted August 10, 2007 My hard drive was completely wiped in June 2007, so I had to reinstall everything. I then realised that I couldn’t find the driver disk to connect my printer to my computer. So I contacted the Dell forums to see if I could buy a new one or use the down loads on their site. I was sent a link and I down loaded it. The printer began to respond and printed a test page, but as soon as I wanted to print a document a message came up saying that the printer was not communicating. so I removed the printer and driver and then reinstalled them. Now every time I open an application the following error message appears: "The procedure entry point ?GetDIMSValue@CGUInkdisplay@@QAEHX2 could not be located in the dynamic link library dlbxutil.dll" So I tried restarting the computer but the following message appears before I can do anything: "Microsoft Visual C++Routine Library Routine Error Program:c\programfells/dellphotoAIOPrinter962/dlbxmon.exe This application has requested the routine to terminate it in an unusual way. Please contact the applications software team for more information." It takes 4 left clicks to remove. I'm worried that my computer has gone belly up please help. Blue Moo. -- Darn it all to Heck!!!
Guest Doug Knox - [MS-MVP] Posted August 10, 2007 Posted August 10, 2007 Re: Wiped hard drive causes printer communication problems (help) This error message indicates that the dlbxutil.dll file on your computer is an older, or incompatible version. The function that's being called doesn't exist in your version of the DLL, or is under a different name. Since this appears to be a Dell application, you'll need to contact them to obtain the correct version. You can try a web search and see if its available for download somewhere on the Internet, but if you do, be careful and ensure you scan it with your antivirus software. -- Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart Display\Security Win 95/98/Me/XP Tweaks and Fixes http://www.dougknox.com -------------------------------- Per user Group Policy Restrictions for XP Home and XP Pro http://www.dougknox.com/xp/utils/xp_securityconsole.htm -------------------------------- Please reply only to the newsgroup so all may benefit. Unsolicited e-mail is not answered. "Blue Moo" <BlueMoo@discussions.microsoft.com> wrote in message news:FCD0A708-E5C0-4944-A9DB-3C4D1D04DFCE@microsoft.com... > My hard drive was completely wiped in June 2007, so I had to reinstall > everything. > > I then realised that I couldn’t find the driver disk to connect my printer > to my computer. So I contacted the Dell forums to see if I could buy a new > one or use the down loads on their site. I was sent a link and I down > loaded > it. > > The printer began to respond and printed a test page, but as soon as I > wanted to print a document a message came up saying that the printer was > not > communicating. so I removed the printer and driver and then reinstalled > them. > > Now every time I open an application the following error message appears: > > "The procedure entry point ?GetDIMSValue@CGUInkdisplay@@QAEHX2 could not > be > located in the dynamic link library dlbxutil.dll" > > So I tried restarting the computer but the following message appears > before > I can do anything: > > "Microsoft Visual C++Routine Library > > Routine Error > > Program:c\programfells/dellphotoAIOPrinter962/dlbxmon.exe > This application has requested the routine to terminate it in an unusual > way. > > Please contact the applications software team for more information." > > It takes 4 left clicks to remove. > > I'm worried that my computer has gone belly up please help. > > Blue Moo. > -- > Darn it all to Heck!!! > >
Guest Shenan Stanley Posted August 10, 2007 Posted August 10, 2007 Re: Wiped hard drive causes printer communication problems (help) Blue Moo wrote: > My hard drive was completely wiped in June 2007, so I had to > reinstall everything. > > I then realised that I couldn't find the driver disk to connect my > printer to my computer. So I contacted the Dell forums to see if I > could buy a new one or use the down loads on their site. I was sent > a link and I down loaded it. > > The printer began to respond and printed a test page, but as soon > as I wanted to print a document a message came up saying that the > printer was not communicating. so I removed the printer and driver > and then reinstalled them. > > Now every time I open an application the following error message > appears: > > "The procedure entry point ?GetDIMSValue@CGUInkdisplay@@QAEHX2 > could not be located in the dynamic link library dlbxutil.dll" > > So I tried restarting the computer but the following message > appears before I can do anything: > > "Microsoft Visual C++Routine Library > > Routine Error > > Program:c\programfells/dellphotoAIOPrinter962/dlbxmon.exe > This application has requested the routine to terminate it in an > unusual way. > > Please contact the applications software team for more information." > > It takes 4 left clicks to remove. > > I'm worried that my computer has gone belly up please help. Did you download the latest driver/software package for said printer? You did not mention it - but gave it away anyway: Dell Photo All-In-One 962 All of the below assumes you have Windows XP (32bit)... Going to Dell's "Downloads and Drivers" page: http://support.dell.com/support/downloads/index.aspx?c=us&cs=19&l=en&s=dhs Selecting the 962 (Photo All-in-One) printer... http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&ServiceTag=&SystemID=PRN_ALL_A962&os=WW1&osl=en&catid=&impid There's a 34MB driver: http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R92834&SystemID=PRN_ALL_A962&servicetag=&os=WW1&osl=en&deviceid=7348&devlib=0&typecnt=0&vercnt=2&catid=-1&impid=-1&formatcnt=1&libid=40&fileid=128698 And a 2MB recommended (by Dell) firmware update: http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R98804&SystemID=PRN_ALL_A962&servicetag=&os=WW1&osl=en&deviceid=7348&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=1&libid=40&fileid=128061 You definitely want the driver - download and install that - see if your problems stop. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html
Guest Blue Moo Posted August 12, 2007 Posted August 12, 2007 Re: Wiped hard drive causes printer communication problems (help) Thank you Doug Knox & Shenan Stanley I haven't contacted dell about the .dll file but the error messages have disappeared, thanks to the instalation of the updated firmware (thank you Stanley) My only remaining problem is that the printer still won't print because it is not communicating with the computer. I have tried the troubleshooting suggestions provided: "check the USB cable, check it's turned on, check the firewall is not blocking it, restart the computer". And it still doesn't work. I may buy a new USB cable to see if that makes any difference. Many thanks for all your help :-) -- Darn it all to Heck!!! "Shenan Stanley" wrote: > Blue Moo wrote: > > My hard drive was completely wiped in June 2007, so I had to > > reinstall everything. > > > > I then realised that I couldn't find the driver disk to connect my > > printer to my computer. So I contacted the Dell forums to see if I > > could buy a new one or use the down loads on their site. I was sent > > a link and I down loaded it. > > > > The printer began to respond and printed a test page, but as soon > > as I wanted to print a document a message came up saying that the > > printer was not communicating. so I removed the printer and driver > > and then reinstalled them. > > > > Now every time I open an application the following error message > > appears: > > > > "The procedure entry point ?GetDIMSValue@CGUInkdisplay@@QAEHX2 > > could not be located in the dynamic link library dlbxutil.dll" > > > > So I tried restarting the computer but the following message > > appears before I can do anything: > > > > "Microsoft Visual C++Routine Library > > > > Routine Error > > > > Program:c\programfells/dellphotoAIOPrinter962/dlbxmon.exe > > This application has requested the routine to terminate it in an > > unusual way. > > > > Please contact the applications software team for more information." > > > > It takes 4 left clicks to remove. > > > > I'm worried that my computer has gone belly up please help. > > Did you download the latest driver/software package for said printer? > You did not mention it - but gave it away anyway: > Dell Photo All-In-One 962 > > All of the below assumes you have Windows XP (32bit)... > > Going to Dell's "Downloads and Drivers" page: > http://support.dell.com/support/downloads/index.aspx?c=us&cs=19&l=en&s=dhs > > Selecting the 962 (Photo All-in-One) printer... > http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&ServiceTag=&SystemID=PRN_ALL_A962&os=WW1&osl=en&catid=&impid > > There's a 34MB driver: > http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R92834&SystemID=PRN_ALL_A962&servicetag=&os=WW1&osl=en&deviceid=7348&devlib=0&typecnt=0&vercnt=2&catid=-1&impid=-1&formatcnt=1&libid=40&fileid=128698 > > And a 2MB recommended (by Dell) firmware update: > http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R98804&SystemID=PRN_ALL_A962&servicetag=&os=WW1&osl=en&deviceid=7348&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=1&libid=40&fileid=128061 > > You definitely want the driver - download and install that - see if your > problems stop. > > -- > Shenan Stanley > MS-MVP > -- > How To Ask Questions The Smart Way > http://www.catb.org/~esr/faqs/smart-questions.html > > >
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