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error in IE and other programs


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Posted

Why does my IE always have an error: "it needs to be closed and preparing an

error report" or "it's not responding" and there's an END NOW button?

 

The same with my other programs, whenever I shut down my computer, the "not

responding" message appears about the program I just used.

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Posted

Re: error in IE and other programs

 

Jean wrote:

> Why does my IE always have an error: "it needs to be closed and preparing an

> error report" or "it's not responding" and there's an END NOW button?

>

> The same with my other programs, whenever I shut down my computer, the "not

> responding" message appears about the program I just used.

 

There is no way for us to answer you with so little information about

the system. If this is the same computer you posted about losing

profiles/user data, it is quite possible you have hardware failure. Or

you could have a severely infected Windows installation. Since you

requested no "technical talk", I'll give you a few troubleshooting links

but you should really just take the machine to a qualified computer

professional or have that person come on-site to look at the machine.

 

The First Question Of Troubleshooting: what changed between the time

things worked and the time they didn't?

 

The Second Question of Windows Troubleshooting: what is the

malware/virus status of the machine? If you think it is clean, what

programs (and versions) did you use to determine this?

 

Be sure the computer is clean:

http://www.elephantboycomputers.com/page2.html#Removing_Malware

 

Hardware troubleshooting -

http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot

 

 

Malke

--

Elephant Boy Computers

http://www.elephantboycomputers.com

"Don't Panic!"

MS-MVP Windows - Shell/User


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