Guest Jean Posted August 10, 2007 Posted August 10, 2007 Why does my IE always have an error: "it needs to be closed and preparing an error report" or "it's not responding" and there's an END NOW button? The same with my other programs, whenever I shut down my computer, the "not responding" message appears about the program I just used.
Guest Malke Posted August 10, 2007 Posted August 10, 2007 Re: error in IE and other programs Jean wrote: > Why does my IE always have an error: "it needs to be closed and preparing an > error report" or "it's not responding" and there's an END NOW button? > > The same with my other programs, whenever I shut down my computer, the "not > responding" message appears about the program I just used. There is no way for us to answer you with so little information about the system. If this is the same computer you posted about losing profiles/user data, it is quite possible you have hardware failure. Or you could have a severely infected Windows installation. Since you requested no "technical talk", I'll give you a few troubleshooting links but you should really just take the machine to a qualified computer professional or have that person come on-site to look at the machine. The First Question Of Troubleshooting: what changed between the time things worked and the time they didn't? The Second Question of Windows Troubleshooting: what is the malware/virus status of the machine? If you think it is clean, what programs (and versions) did you use to determine this? Be sure the computer is clean: http://www.elephantboycomputers.com/page2.html#Removing_Malware Hardware troubleshooting - http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot Malke -- Elephant Boy Computers http://www.elephantboycomputers.com "Don't Panic!" MS-MVP Windows - Shell/User
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