Guest thomas Posted August 12, 2007 Posted August 12, 2007 I have Window XP Home Edition SP2 installed on a Dell Inspiron 1300 notebook. While I was online, AVG popped up to inform me that it had detected a virus located in C:WINDOWS/system32/DRIVERS. (I regret not paying attention to its name.) I selected sending the infected file to AVG's VAULT. A second message informed me that removing a system file might cause my computer to not operate properly. I confirmed that I wanted the infected file sent to the vault. Then another message appeared (that I have never seen before) telling me that the vault was full. (It had not had much in it, the last time I looked.) The computer locked up at that point. (The cursor moved, but nothing could be clicked on.) Ctrl+ALT+Delete did not work, so I attempted a hard reboot. Upon turning the computer back on, a blue screen appeared saying, " A problem has been detected and Windows has been shut down to prevent damage to your computer..." The message ends with: STOP: 0x0000007B (0xF8960528, 0xC000000E,0x00000000, 0x00000000) I booted into the Windows Advanced Options Menu and selected Safe Mode. I selected Windows XP Home Edition (the only option) and pressed Enter. A black screen scrolled a list of files in C:WINDOWS/system32/DRIVERS and returned to the original blue screen described above. I tried other options in the Windows Advanced Options Menu (including Safe Mode with Command Prompt) with the same result. I am guessing that there might be something that I can download that can be used on a CD to boot the computer at least into DOS. (No such CD came with my computer.) Thanks for any thoughts.
Guest Uncle Grumpy Posted August 12, 2007 Posted August 12, 2007 Re: Can't boot into Safe Mode "thomas" <9r6bdg1v001@sneakemail.com> wrote: >I am guessing that there might be something that I can download that can be >used on a CD to boot the computer at least into DOS. (No such CD came with >my computer.) What good would booting to DOS be? You have to either reinstall XP or run a repair install (best option to try first). Can't do either without an XP disc, and running a repair install requires that you have the Dell disc that is appropriate for your system. If Dell is one of those that includes a hidden partition on your drive that contains what is needed to restore your system, they you will be able to do that without a disc. Read your manual, or call Dell.
Guest nass Posted August 12, 2007 Posted August 12, 2007 RE: Can't boot into Safe Mode "thomas" wrote: > I have Window XP Home Edition SP2 installed on a Dell Inspiron 1300 > notebook. While I was online, AVG popped up to inform me that it had > detected a virus located in C:WINDOWS/system32/DRIVERS. (I regret not paying > attention to its name.) I selected sending the infected file to AVG's VAULT. > A second message informed me that removing a system file might cause my > computer to not operate properly. I confirmed that I wanted the infected > file sent to the vault. Then another message appeared (that I have never > seen before) telling me that the vault was full. (It had not had much in it, > the last time I looked.) The computer locked up at that point. (The cursor > moved, but nothing could be clicked on.) Ctrl+ALT+Delete did not work, so I > attempted a hard reboot. Upon turning the computer back on, a blue screen > appeared saying, " A problem has been detected and Windows has been shut > down to prevent damage to your computer..." The message ends with: > > STOP: 0x0000007B (0xF8960528, 0xC000000E,0x00000000, 0x00000000) > > > I booted into the Windows Advanced Options Menu and selected Safe Mode. I > selected Windows XP Home Edition (the only option) and pressed Enter. A > black screen scrolled a list of files in C:WINDOWS/system32/DRIVERS and > returned to the original blue screen described above. I tried other options > in the Windows Advanced Options Menu (including Safe Mode with Command > Prompt) with the same result. > > I am guessing that there might be something that I can download that can be > used on a CD to boot the computer at least into DOS. (No such CD came with > my computer.) > > Thanks for any thoughts. All of these nagging message and you didn't stop surfing to see what the heck this virus is or just scan, even if AVG told you in the Temp you need to disconnect and Disinfect the machine by scanning for both Malware and viruses!. Try the Advanced Boot options again and this time select last good configuration and see if you are able to login and perform a full scan for both and also from other Vendors to be sure the system is clean. Run a scan from here on-line: http://www3.ca.com/securityadvisor/virusinfo/scan.aspx http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym Download Avast Cleaner from here: http://www.avast.com/eng/avast-virus-cleaner.html Lots of tools to download and disinfect your machine: http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/ http://free.grisoft.com/doc/5390/lng/us/tpl/v5 HTH. nass
Guest thomas Posted August 12, 2007 Posted August 12, 2007 Re: Can't boot into Safe Mode I had thought that from DOS, I might be able to locate the virus and delete it. (But other than playing around some in DOS in pre-Windows days, I don't really know anything about it.) I have a CD that Dell sent to me. However, it is called a "Reinstallation CD" (not a repair CD). I can ask Dell if this would be useful for simple repair without reinstalling the entire operating system. I also note on the CD that it says, "CD is not for reinstallation of ... drivers." And it is apparently a driver (or some file masquerading as a driver) that has the virus in it. Thanks. "Uncle Grumpy" <unclegrumpy@ameritech.net> wrote in message news:3s9ub39k3q4kquo4jatg4sui76u5vpqhci@4ax.com... > "thomas" <9r6bdg1v001@sneakemail.com> wrote: > > >I am guessing that there might be something that I can download that can be > >used on a CD to boot the computer at least into DOS. (No such CD came with > >my computer.) > > What good would booting to DOS be? > > You have to either reinstall XP or run a repair install (best option > to try first). > > Can't do either without an XP disc, and running a repair install > requires that you have the Dell disc that is appropriate for your > system. > > If Dell is one of those that includes a hidden partition on your drive > that contains what is needed to restore your system, they you will be > able to do that without a disc. > > Read your manual, or call Dell.
Guest thomas Posted August 12, 2007 Posted August 12, 2007 Re: Can't boot into Safe Mode I am properly chastised for not writing down the name of the virus before trying to send it to the AVG virus vault. As you suggest, I did attempt the Last Know Good Configuration option, but the next screen I saw was the same blue one described below when I selected the Safe Mode option. Is there any action that can be taken from this blue screen except to turn off the computer? Thanks for the list of recommended downloads. Can any of them be used if I can't get into Safe Mode much less online? Could they be run from a CD or an external hard drive? Is there such a thing as a "boot CD" (such as the Boot Floppy that I have for my Windows 98SE)? Thanks. "nass" <nass@discussions.microsoft.com> wrote in message news:693A9ACB-5624-412D-9E6A-E1A4D3A82DA1@microsoft.com... > > > "thomas" wrote: > > > I have Window XP Home Edition SP2 installed on a Dell Inspiron 1300 > > notebook. While I was online, AVG popped up to inform me that it had > > detected a virus located in C:WINDOWS/system32/DRIVERS. (I regret not paying > > attention to its name.) I selected sending the infected file to AVG's VAULT. > > A second message informed me that removing a system file might cause my > > computer to not operate properly. I confirmed that I wanted the infected > > file sent to the vault. Then another message appeared (that I have never > > seen before) telling me that the vault was full. (It had not had much in it, > > the last time I looked.) The computer locked up at that point. (The cursor > > moved, but nothing could be clicked on.) Ctrl+ALT+Delete did not work, so I > > attempted a hard reboot. Upon turning the computer back on, a blue screen > > appeared saying, " A problem has been detected and Windows has been shut > > down to prevent damage to your computer..." The message ends with: > > > > STOP: 0x0000007B (0xF8960528, 0xC000000E,0x00000000, 0x00000000) > > > > > > I booted into the Windows Advanced Options Menu and selected Safe Mode. I > > selected Windows XP Home Edition (the only option) and pressed Enter. A > > black screen scrolled a list of files in C:WINDOWS/system32/DRIVERS and > > returned to the original blue screen described above. I tried other options > > in the Windows Advanced Options Menu (including Safe Mode with Command > > Prompt) with the same result. > > > > I am guessing that there might be something that I can download that can be > > used on a CD to boot the computer at least into DOS. (No such CD came with > > my computer.) > > > > Thanks for any thoughts. > > > > All of these nagging message and you didn't stop surfing to see what the > heck this virus is or just scan, even if AVG told you in the Temp you need to > disconnect and Disinfect the machine by scanning for both Malware and > viruses!. > > Try the Advanced Boot options again and this time select last good > configuration and see if you are able to login and perform a full scan for > both and also from other Vendors to be sure the system is clean. > > Run a scan from here on-line: > http://www3.ca.com/securityadvisor/virusinfo/scan.aspx > http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym > Download Avast Cleaner from here: > http://www.avast.com/eng/avast-virus-cleaner.html > Lots of tools to download and disinfect your machine: > http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/ > http://free.grisoft.com/doc/5390/lng/us/tpl/v5 > HTH. > nass
Guest nass Posted August 12, 2007 Posted August 12, 2007 Re: Can't boot into Safe Mode Hi Thomas, You can perform a repair/install from the Recovery CD supplied by the Vendor. How to Perform a Windows XP Repair Install http://www.michaelstevenstech.com/XPrepairinstall.htm Or you can use this PartPE to gain access and rescue your data and perform a scan for the virus: http://www.nu2.nu/pebuilder/changes/ http://www.nu2.nu/pebuilder/ HTH. nass "thomas" wrote: > I am properly chastised for not writing down the name of the virus before > trying to send it to the AVG virus vault. > > As you suggest, I did attempt the Last Know Good Configuration option, but > the next screen I saw was the same blue one described below when I selected > the Safe Mode option. Is there any action that can be taken from this blue > screen except to turn off the computer? > > Thanks for the list of recommended downloads. Can any of them be used if I > can't get into Safe Mode much less online? Could they be run from a CD or an > external hard drive? Is there such a thing as a "boot CD" (such as the Boot > Floppy that I have for my Windows 98SE)? > > Thanks. > > > > "nass" <nass@discussions.microsoft.com> wrote in message > news:693A9ACB-5624-412D-9E6A-E1A4D3A82DA1@microsoft.com... > > > > > > "thomas" wrote: > > > > > I have Window XP Home Edition SP2 installed on a Dell Inspiron 1300 > > > notebook. While I was online, AVG popped up to inform me that it had > > > detected a virus located in C:WINDOWS/system32/DRIVERS. (I regret not > paying > > > attention to its name.) I selected sending the infected file to AVG's > VAULT. > > > A second message informed me that removing a system file might cause my > > > computer to not operate properly. I confirmed that I wanted the infected > > > file sent to the vault. Then another message appeared (that I have never > > > seen before) telling me that the vault was full. (It had not had much in > it, > > > the last time I looked.) The computer locked up at that point. (The > cursor > > > moved, but nothing could be clicked on.) Ctrl+ALT+Delete did not work, > so I > > > attempted a hard reboot. Upon turning the computer back on, a blue > screen > > > appeared saying, " A problem has been detected and Windows has been shut > > > down to prevent damage to your computer..." The message ends with: > > > > > > STOP: 0x0000007B (0xF8960528, 0xC000000E,0x00000000, 0x00000000) > > > > > > > > > I booted into the Windows Advanced Options Menu and selected Safe Mode. > I > > > selected Windows XP Home Edition (the only option) and pressed Enter. A > > > black screen scrolled a list of files in C:WINDOWS/system32/DRIVERS and > > > returned to the original blue screen described above. I tried other > options > > > in the Windows Advanced Options Menu (including Safe Mode with Command > > > Prompt) with the same result. > > > > > > I am guessing that there might be something that I can download that can > be > > > used on a CD to boot the computer at least into DOS. (No such CD came > with > > > my computer.) > > > > > > Thanks for any thoughts. > > > > > > > > All of these nagging message and you didn't stop surfing to see what the > > heck this virus is or just scan, even if AVG told you in the Temp you need > to > > disconnect and Disinfect the machine by scanning for both Malware and > > viruses!. > > > > Try the Advanced Boot options again and this time select last good > > configuration and see if you are able to login and perform a full scan for > > both and also from other Vendors to be sure the system is clean. > > > > Run a scan from here on-line: > > http://www3.ca.com/securityadvisor/virusinfo/scan.aspx > > > http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym > > Download Avast Cleaner from here: > > http://www.avast.com/eng/avast-virus-cleaner.html > > Lots of tools to download and disinfect your machine: > > http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/ > > http://free.grisoft.com/doc/5390/lng/us/tpl/v5 > > HTH. > > nass > > >
Guest Dave Candi Posted August 12, 2007 Posted August 12, 2007 Re: Can't boot into Safe Mode Hi Thomas you can try using these if you can get into windows http://www.safer-networking.org/en/index.html http://www.microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en also ad-aware might be of use if you dont have it installed already On the more direct side seeing as you cannot get into windows Try to borrow a copy or buy a copy of windows xp from sombody and then get into the recovery console. From there you'll be able to get a command prompt which will give you more options. Do you have important data on your laptop? You could also buy a 2.5" laptop hd to USB connector. The laptop hard drives are quite simple to remove and then retrieve your data from any pc with usb. Good luck "nass" wrote: > > Hi Thomas, > You can perform a repair/install from the Recovery CD supplied by the Vendor. > How to Perform a Windows XP Repair Install > http://www.michaelstevenstech.com/XPrepairinstall.htm > Or you can use this PartPE to gain access and rescue your data and perform a > scan for the virus: > http://www.nu2.nu/pebuilder/changes/ > http://www.nu2.nu/pebuilder/ > HTH. > nass > "thomas" wrote: > > > I am properly chastised for not writing down the name of the virus before > > trying to send it to the AVG virus vault. > > > > As you suggest, I did attempt the Last Know Good Configuration option, but > > the next screen I saw was the same blue one described below when I selected > > the Safe Mode option. Is there any action that can be taken from this blue > > screen except to turn off the computer? > > > > Thanks for the list of recommended downloads. Can any of them be used if I > > can't get into Safe Mode much less online? Could they be run from a CD or an > > external hard drive? Is there such a thing as a "boot CD" (such as the Boot > > Floppy that I have for my Windows 98SE)? > > > > Thanks. > > > > > > > > "nass" <nass@discussions.microsoft.com> wrote in message > > news:693A9ACB-5624-412D-9E6A-E1A4D3A82DA1@microsoft.com... > > > > > > > > > "thomas" wrote: > > > > > > > I have Window XP Home Edition SP2 installed on a Dell Inspiron 1300 > > > > notebook. While I was online, AVG popped up to inform me that it had > > > > detected a virus located in C:WINDOWS/system32/DRIVERS. (I regret not > > paying > > > > attention to its name.) I selected sending the infected file to AVG's > > VAULT. > > > > A second message informed me that removing a system file might cause my > > > > computer to not operate properly. I confirmed that I wanted the infected > > > > file sent to the vault. Then another message appeared (that I have never > > > > seen before) telling me that the vault was full. (It had not had much in > > it, > > > > the last time I looked.) The computer locked up at that point. (The > > cursor > > > > moved, but nothing could be clicked on.) Ctrl+ALT+Delete did not work, > > so I > > > > attempted a hard reboot. Upon turning the computer back on, a blue > > screen > > > > appeared saying, " A problem has been detected and Windows has been shut > > > > down to prevent damage to your computer..." The message ends with: > > > > > > > > STOP: 0x0000007B (0xF8960528, 0xC000000E,0x00000000, 0x00000000) > > > > > > > > > > > > I booted into the Windows Advanced Options Menu and selected Safe Mode. > > I > > > > selected Windows XP Home Edition (the only option) and pressed Enter. A > > > > black screen scrolled a list of files in C:WINDOWS/system32/DRIVERS and > > > > returned to the original blue screen described above. I tried other > > options > > > > in the Windows Advanced Options Menu (including Safe Mode with Command > > > > Prompt) with the same result. > > > > > > > > I am guessing that there might be something that I can download that can > > be > > > > used on a CD to boot the computer at least into DOS. (No such CD came > > with > > > > my computer.) > > > > > > > > Thanks for any thoughts. > > > > > > > > > > > > All of these nagging message and you didn't stop surfing to see what the > > > heck this virus is or just scan, even if AVG told you in the Temp you need > > to > > > disconnect and Disinfect the machine by scanning for both Malware and > > > viruses!. > > > > > > Try the Advanced Boot options again and this time select last good > > > configuration and see if you are able to login and perform a full scan for > > > both and also from other Vendors to be sure the system is clean. > > > > > > Run a scan from here on-line: > > > http://www3.ca.com/securityadvisor/virusinfo/scan.aspx > > > > > http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym > > > Download Avast Cleaner from here: > > > http://www.avast.com/eng/avast-virus-cleaner.html > > > Lots of tools to download and disinfect your machine: > > > http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/ > > > http://free.grisoft.com/doc/5390/lng/us/tpl/v5 > > > HTH. > > > nass > > > > > >
Guest Uncle Grumpy Posted August 12, 2007 Posted August 12, 2007 Re: Can't boot into Safe Mode "thomas" <9r6bdg1v001@sneakemail.com> wrote: >I had thought that from DOS, I might be able to locate the virus and delete >it. Nope. Wishful thinking at best. >I have a CD that Dell sent to me. However, it is called a "Reinstallation >CD" (not a repair CD). I can ask Dell if this would be useful for simple >repair without reinstalling the entire operating system. I also note on the >CD that it says, "CD is not for reinstallation of ... drivers." And it is >apparently a driver (or some file masquerading as a driver) that has the >virus in it. Have you loaded that CD and taken a look at the options???????? Sometimes there are TWO options: ONE: restore the entire system to Day One Condition TWO: restore only the operating system. Since you can't boot, and you have NO backups, you might just have to be satisfied with ONE if you have no other options.
Guest Dave Candi Posted August 12, 2007 Posted August 12, 2007 Re: Can't boot into Safe Mode "Dave Candi" wrote: > Hi Thomas you can try using these if you can get into windows > > http://www.safer-networking.org/en/index.html > > http://www.microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en > > also ad-aware might be of use if you dont have it installed already > > On the more direct side seeing as you cannot get into windows Try to borrow > a copy or buy a copy of windows xp from sombody and then get into the > recovery console. From there you'll be able to get a command prompt which > will give you more options. Do you have important data on your laptop? You > could also buy a 2.5" laptop hd to USB connector. The laptop hard drives are > quite simple to remove and then retrieve your data from any pc with usb. Good > luck > Just to let you know avg found a virus on my centrino acer which then died and that was 6 months and the laptop still wont work. I wouldn't recommend avg at all although some people beg to differ. > > > > > > "nass" wrote: > > > > > Hi Thomas, > > You can perform a repair/install from the Recovery CD supplied by the Vendor. > > How to Perform a Windows XP Repair Install > > http://www.michaelstevenstech.com/XPrepairinstall.htm > > Or you can use this PartPE to gain access and rescue your data and perform a > > scan for the virus: > > http://www.nu2.nu/pebuilder/changes/ > > http://www.nu2.nu/pebuilder/ > > HTH. > > nass > > "thomas" wrote: > > > > > I am properly chastised for not writing down the name of the virus before > > > trying to send it to the AVG virus vault. > > > > > > As you suggest, I did attempt the Last Know Good Configuration option, but > > > the next screen I saw was the same blue one described below when I selected > > > the Safe Mode option. Is there any action that can be taken from this blue > > > screen except to turn off the computer? > > > > > > Thanks for the list of recommended downloads. Can any of them be used if I > > > can't get into Safe Mode much less online? Could they be run from a CD or an > > > external hard drive? Is there such a thing as a "boot CD" (such as the Boot > > > Floppy that I have for my Windows 98SE)? > > > > > > Thanks. > > > > > > > > > > > > "nass" <nass@discussions.microsoft.com> wrote in message > > > news:693A9ACB-5624-412D-9E6A-E1A4D3A82DA1@microsoft.com... > > > > > > > > > > > > "thomas" wrote: > > > > > > > > > I have Window XP Home Edition SP2 installed on a Dell Inspiron 1300 > > > > > notebook. While I was online, AVG popped up to inform me that it had > > > > > detected a virus located in C:WINDOWS/system32/DRIVERS. (I regret not > > > paying > > > > > attention to its name.) I selected sending the infected file to AVG's > > > VAULT. > > > > > A second message informed me that removing a system file might cause my > > > > > computer to not operate properly. I confirmed that I wanted the infected > > > > > file sent to the vault. Then another message appeared (that I have never > > > > > seen before) telling me that the vault was full. (It had not had much in > > > it, > > > > > the last time I looked.) The computer locked up at that point. (The > > > cursor > > > > > moved, but nothing could be clicked on.) Ctrl+ALT+Delete did not work, > > > so I > > > > > attempted a hard reboot. Upon turning the computer back on, a blue > > > screen > > > > > appeared saying, " A problem has been detected and Windows has been shut > > > > > down to prevent damage to your computer..." The message ends with: > > > > > > > > > > STOP: 0x0000007B (0xF8960528, 0xC000000E,0x00000000, 0x00000000) > > > > > > > > > > > > > > > I booted into the Windows Advanced Options Menu and selected Safe Mode. > > > I > > > > > selected Windows XP Home Edition (the only option) and pressed Enter. A > > > > > black screen scrolled a list of files in C:WINDOWS/system32/DRIVERS and > > > > > returned to the original blue screen described above. I tried other > > > options > > > > > in the Windows Advanced Options Menu (including Safe Mode with Command > > > > > Prompt) with the same result. > > > > > > > > > > I am guessing that there might be something that I can download that can > > > be > > > > > used on a CD to boot the computer at least into DOS. (No such CD came > > > with > > > > > my computer.) > > > > > > > > > > Thanks for any thoughts. > > > > > > > > > > > > > > > > All of these nagging message and you didn't stop surfing to see what the > > > > heck this virus is or just scan, even if AVG told you in the Temp you need > > > to > > > > disconnect and Disinfect the machine by scanning for both Malware and > > > > viruses!. > > > > > > > > Try the Advanced Boot options again and this time select last good > > > > configuration and see if you are able to login and perform a full scan for > > > > both and also from other Vendors to be sure the system is clean. > > > > > > > > Run a scan from here on-line: > > > > http://www3.ca.com/securityadvisor/virusinfo/scan.aspx > > > > > > > http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym > > > > Download Avast Cleaner from here: > > > > http://www.avast.com/eng/avast-virus-cleaner.html > > > > Lots of tools to download and disinfect your machine: > > > > http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/ > > > > http://free.grisoft.com/doc/5390/lng/us/tpl/v5 > > > > HTH. > > > > nass > > > > > > > > >
Guest thomas Posted August 12, 2007 Posted August 12, 2007 Re: Can't boot into Safe Mode If I am reading correctly, http://www.michaelstevenstech.com/XPrepairinstall.htm requires that I am able to boot into DOS (which I am yet unable to do from the Windows Advanced Options Menu). The http://www.nu2.nu/pebuilder/ might prove helpful, but I need to download with XP and create a CD to boot with. I will try to get a friend to do that for me. (My other computer has 98SE.) Thanks again. "nass" <nass@discussions.microsoft.com> wrote in message news:4D5B0CAD-C310-4712-8D7A-03E851E4C3FF@microsoft.com... > > Hi Thomas, > You can perform a repair/install from the Recovery CD supplied by the Vendor. > How to Perform a Windows XP Repair Install > http://www.michaelstevenstech.com/XPrepairinstall.htm > Or you can use this PartPE to gain access and rescue your data and perform a > scan for the virus: > http://www.nu2.nu/pebuilder/changes/ > http://www.nu2.nu/pebuilder/ > HTH. > nass > "thomas" wrote: > > > I am properly chastised for not writing down the name of the virus before > > trying to send it to the AVG virus vault. > > > > As you suggest, I did attempt the Last Know Good Configuration option, but > > the next screen I saw was the same blue one described below when I selected > > the Safe Mode option. Is there any action that can be taken from this blue > > screen except to turn off the computer? > > > > Thanks for the list of recommended downloads. Can any of them be used if I > > can't get into Safe Mode much less online? Could they be run from a CD or an > > external hard drive? Is there such a thing as a "boot CD" (such as the Boot > > Floppy that I have for my Windows 98SE)? > > > > Thanks. > > > > > > > > "nass" <nass@discussions.microsoft.com> wrote in message > > news:693A9ACB-5624-412D-9E6A-E1A4D3A82DA1@microsoft.com... > > > > > > > > > "thomas" wrote: > > > > > > > I have Window XP Home Edition SP2 installed on a Dell Inspiron 1300 > > > > notebook. While I was online, AVG popped up to inform me that it had > > > > detected a virus located in C:WINDOWS/system32/DRIVERS. (I regret not > > paying > > > > attention to its name.) I selected sending the infected file to AVG's > > VAULT. > > > > A second message informed me that removing a system file might cause my > > > > computer to not operate properly. I confirmed that I wanted the infected > > > > file sent to the vault. Then another message appeared (that I have never > > > > seen before) telling me that the vault was full. (It had not had much in > > it, > > > > the last time I looked.) The computer locked up at that point. (The > > cursor > > > > moved, but nothing could be clicked on.) Ctrl+ALT+Delete did not work, > > so I > > > > attempted a hard reboot. Upon turning the computer back on, a blue > > screen > > > > appeared saying, " A problem has been detected and Windows has been shut > > > > down to prevent damage to your computer..." The message ends with: > > > > > > > > STOP: 0x0000007B (0xF8960528, 0xC000000E,0x00000000, 0x00000000) > > > > > > > > > > > > I booted into the Windows Advanced Options Menu and selected Safe Mode. > > I > > > > selected Windows XP Home Edition (the only option) and pressed Enter. A > > > > black screen scrolled a list of files in C:WINDOWS/system32/DRIVERS and > > > > returned to the original blue screen described above. I tried other > > options > > > > in the Windows Advanced Options Menu (including Safe Mode with Command > > > > Prompt) with the same result. > > > > > > > > I am guessing that there might be something that I can download that can > > be > > > > used on a CD to boot the computer at least into DOS. (No such CD came > > with > > > > my computer.) > > > > > > > > Thanks for any thoughts. > > > > > > > > > > > > All of these nagging message and you didn't stop surfing to see what the > > > heck this virus is or just scan, even if AVG told you in the Temp you need > > to > > > disconnect and Disinfect the machine by scanning for both Malware and > > > viruses!. > > > > > > Try the Advanced Boot options again and this time select last good > > > configuration and see if you are able to login and perform a full scan for > > > both and also from other Vendors to be sure the system is clean. > > > > > > Run a scan from here on-line: > > > http://www3.ca.com/securityadvisor/virusinfo/scan.aspx > > > > > http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym > > > Download Avast Cleaner from here: > > > http://www.avast.com/eng/avast-virus-cleaner.html > > > Lots of tools to download and disinfect your machine: > > > http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/ > > > http://free.grisoft.com/doc/5390/lng/us/tpl/v5 > > > HTH. > > > nass > > > > > >
Guest Uncle Grumpy Posted August 12, 2007 Posted August 12, 2007 Re: Can't boot into Safe Mode "thomas" <9r6bdg1v001@sneakemail.com> wrote: >If I am reading correctly, >http://www.michaelstevenstech.com/XPrepairinstall.htm requires that I am >able to boot into DOS You're not reading correctly
Guest nass Posted August 12, 2007 Posted August 12, 2007 Re: Can't boot into Safe Mode Hi Tom, With the XP Repair, you will need to access the BIOS and set your CD as the first boot device then your HDD, then insert the Recovery CD from the vendor and select repair. Or if your Friend has the same XP CD (OEM Vs Full Retail) borrow it and perform the repair and when you asked to Enter the product key get the Key from your Notebook (usually on the Bottom of the notebook). Note: make sure you don't use the Driver CD, som vendor give two CDs one of them the drivers for the Mobo, Video, DVD..etc. HTH. nass "thomas" wrote: > If I am reading correctly, > http://www.michaelstevenstech.com/XPrepairinstall.htm requires that I am > able to boot into DOS (which I am yet unable to do from the Windows Advanced > Options Menu). > > The http://www.nu2.nu/pebuilder/ might prove helpful, but I need to download > with XP and create a CD to boot with. I will try to get a friend to do that > for me. (My other computer has 98SE.) > > Thanks again. > > > "nass" <nass@discussions.microsoft.com> wrote in message > news:4D5B0CAD-C310-4712-8D7A-03E851E4C3FF@microsoft.com... > > > > Hi Thomas, > > You can perform a repair/install from the Recovery CD supplied by the > Vendor. > > How to Perform a Windows XP Repair Install > > http://www.michaelstevenstech.com/XPrepairinstall.htm > > Or you can use this PartPE to gain access and rescue your data and perform > a > > scan for the virus: > > http://www.nu2.nu/pebuilder/changes/ > > http://www.nu2.nu/pebuilder/ > > HTH. > > nass > > "thomas" wrote: > > > > > I am properly chastised for not writing down the name of the virus > before > > > trying to send it to the AVG virus vault. > > > > > > As you suggest, I did attempt the Last Know Good Configuration option, > but > > > the next screen I saw was the same blue one described below when I > selected > > > the Safe Mode option. Is there any action that can be taken from this > blue > > > screen except to turn off the computer? > > > > > > Thanks for the list of recommended downloads. Can any of them be used if > I > > > can't get into Safe Mode much less online? Could they be run from a CD > or an > > > external hard drive? Is there such a thing as a "boot CD" (such as the > Boot > > > Floppy that I have for my Windows 98SE)? > > > > > > Thanks. > > > > > > > > > > > > "nass" <nass@discussions.microsoft.com> wrote in message > > > news:693A9ACB-5624-412D-9E6A-E1A4D3A82DA1@microsoft.com... > > > > > > > > > > > > "thomas" wrote: > > > > > > > > > I have Window XP Home Edition SP2 installed on a Dell Inspiron 1300 > > > > > notebook. While I was online, AVG popped up to inform me that it had > > > > > detected a virus located in C:WINDOWS/system32/DRIVERS. (I regret > not > > > paying > > > > > attention to its name.) I selected sending the infected file to > AVG's > > > VAULT. > > > > > A second message informed me that removing a system file might cause > my > > > > > computer to not operate properly. I confirmed that I wanted the > infected > > > > > file sent to the vault. Then another message appeared (that I have > never > > > > > seen before) telling me that the vault was full. (It had not had > much in > > > it, > > > > > the last time I looked.) The computer locked up at that point. (The > > > cursor > > > > > moved, but nothing could be clicked on.) Ctrl+ALT+Delete did not > work, > > > so I > > > > > attempted a hard reboot. Upon turning the computer back on, a blue > > > screen > > > > > appeared saying, " A problem has been detected and Windows has been > shut > > > > > down to prevent damage to your computer..." The message ends with: > > > > > > > > > > STOP: 0x0000007B (0xF8960528, 0xC000000E,0x00000000, 0x00000000) > > > > > > > > > > > > > > > I booted into the Windows Advanced Options Menu and selected Safe > Mode. > > > I > > > > > selected Windows XP Home Edition (the only option) and pressed > Enter. A > > > > > black screen scrolled a list of files in C:WINDOWS/system32/DRIVERS > and > > > > > returned to the original blue screen described above. I tried other > > > options > > > > > in the Windows Advanced Options Menu (including Safe Mode with > Command > > > > > Prompt) with the same result. > > > > > > > > > > I am guessing that there might be something that I can download that > can > > > be > > > > > used on a CD to boot the computer at least into DOS. (No such CD > came > > > with > > > > > my computer.) > > > > > > > > > > Thanks for any thoughts. > > > > > > > > > > > > > > > > All of these nagging message and you didn't stop surfing to see what > the > > > > heck this virus is or just scan, even if AVG told you in the Temp you > need > > > to > > > > disconnect and Disinfect the machine by scanning for both Malware and > > > > viruses!. > > > > > > > > Try the Advanced Boot options again and this time select last good > > > > configuration and see if you are able to login and perform a full scan > for > > > > both and also from other Vendors to be sure the system is clean. > > > > > > > > Run a scan from here on-line: > > > > http://www3.ca.com/securityadvisor/virusinfo/scan.aspx > > > > > > > > http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym > > > > Download Avast Cleaner from here: > > > > http://www.avast.com/eng/avast-virus-cleaner.html > > > > Lots of tools to download and disinfect your machine: > > > > http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/ > > > > http://free.grisoft.com/doc/5390/lng/us/tpl/v5 > > > > HTH. > > > > nass > > > > > > > > > > > >
Guest thomas Posted August 13, 2007 Posted August 13, 2007 Re: Can't boot into Safe Mode The Dell Reinstallation CD spins up, but nothing happens - just that same blue screens appears on the screen. Thanks for the thought. "Uncle Grumpy" <unclegrumpy@ameritech.net> wrote in message news:aftub39ni0oktjrcecv262gfu2g0mu9q42@4ax.com... > "thomas" <9r6bdg1v001@sneakemail.com> wrote: > > >I had thought that from DOS, I might be able to locate the virus and delete > >it. > > Nope. Wishful thinking at best. > > >I have a CD that Dell sent to me. However, it is called a "" (not a repair CD). I can ask Dell if this would be useful for simple > >repair without reinstalling the entire operating system. I also note on the > >CD that it says, "CD is not for reinstallation of ... drivers." And it is > >apparently a driver (or some file masquerading as a driver) that has the > >virus in it. > > Have you loaded that CD and taken a look at the options???????? > > Sometimes there are TWO options: > > ONE: restore the entire system to Day One Condition > TWO: restore only the operating system. > > Since you can't boot, and you have NO backups, you might just have to > be satisfied with ONE if you have no other options.
Guest thomas Posted August 13, 2007 Posted August 13, 2007 Re: Can't boot into Safe Mode I already have the Dell Reinstallation CD. It spins in the CD drive, but nothing happens. I wasn't aware that there might be a "Recovery Console" on it. But I can't get to it. Just the same blue screen appears. Good idea on removing the hard drive and recovering my data elsewhere. I already have a USB to IDE/SATA adapter kit, which would probably work. Thanks. "Dave Candi" <DaveCandi@discussions.microsoft.com> wrote in message news:495CAF2D-C256-4322-ADD9-A7D9376CB6B9@microsoft.com... > Hi Thomas you can try using these if you can get into windows > > http://www.safer-networking.org/en/index.html > > http://www.microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en > > also ad-aware might be of use if you dont have it installed already > > On the more direct side seeing as you cannot get into windows Try to borrow > a copy or buy a copy of windows xp from sombody and then get into the > recovery console. From there you'll be able to get a command prompt which > will give you more options. Do you have important data on your laptop? You > could also buy a 2.5" laptop hd to USB connector. The laptop hard drives are > quite simple to remove and then retrieve your data from any pc with usb. Good > luck > > > > > > > "nass" wrote: > > > > > Hi Thomas, > > You can perform a repair/install from the Recovery CD supplied by the Vendor. > > How to Perform a Windows XP Repair Install > > http://www.michaelstevenstech.com/XPrepairinstall.htm > > Or you can use this PartPE to gain access and rescue your data and perform a > > scan for the virus: > > http://www.nu2.nu/pebuilder/changes/ > > http://www.nu2.nu/pebuilder/ > > HTH. > > nass > > "thomas" wrote: > > > > > I am properly chastised for not writing down the name of the virus before > > > trying to send it to the AVG virus vault. > > > > > > As you suggest, I did attempt the Last Know Good Configuration option, but > > > the next screen I saw was the same blue one described below when I selected > > > the Safe Mode option. Is there any action that can be taken from this blue > > > screen except to turn off the computer? > > > > > > Thanks for the list of recommended downloads. Can any of them be used if I > > > can't get into Safe Mode much less online? Could they be run from a CD or an > > > external hard drive? Is there such a thing as a "boot CD" (such as the Boot > > > Floppy that I have for my Windows 98SE)? > > > > > > Thanks. > > > > > > > > > > > > "nass" <nass@discussions.microsoft.com> wrote in message > > > news:693A9ACB-5624-412D-9E6A-E1A4D3A82DA1@microsoft.com... > > > > > > > > > > > > "thomas" wrote: > > > > > > > > > I have Window XP Home Edition SP2 installed on a Dell Inspiron 1300 > > > > > notebook. While I was online, AVG popped up to inform me that it had > > > > > detected a virus located in C:WINDOWS/system32/DRIVERS. (I regret not > > > paying > > > > > attention to its name.) I selected sending the infected file to AVG's > > > VAULT. > > > > > A second message informed me that removing a system file might cause my > > > > > computer to not operate properly. I confirmed that I wanted the infected > > > > > file sent to the vault. Then another message appeared (that I have never > > > > > seen before) telling me that the vault was full. (It had not had much in > > > it, > > > > > the last time I looked.) The computer locked up at that point. (The > > > cursor > > > > > moved, but nothing could be clicked on.) Ctrl+ALT+Delete did not work, > > > so I > > > > > attempted a hard reboot. Upon turning the computer back on, a blue > > > screen > > > > > appeared saying, " A problem has been detected and Windows has been shut > > > > > down to prevent damage to your computer..." The message ends with: > > > > > > > > > > STOP: 0x0000007B (0xF8960528, 0xC000000E,0x00000000, 0x00000000) > > > > > > > > > > > > > > > I booted into the Windows Advanced Options Menu and selected Safe Mode. > > > I > > > > > selected Windows XP Home Edition (the only option) and pressed Enter. A > > > > > black screen scrolled a list of files in C:WINDOWS/system32/DRIVERS and > > > > > returned to the original blue screen described above. I tried other > > > options > > > > > in the Windows Advanced Options Menu (including Safe Mode with Command > > > > > Prompt) with the same result. > > > > > > > > > > I am guessing that there might be something that I can download that can > > > be > > > > > used on a CD to boot the computer at least into DOS. (No such CD came > > > with > > > > > my computer.) > > > > > > > > > > Thanks for any thoughts. > > > > > > > > > > > > > > > > All of these nagging message and you didn't stop surfing to see what the > > > > heck this virus is or just scan, even if AVG told you in the Temp you need > > > to > > > > disconnect and Disinfect the machine by scanning for both Malware and > > > > viruses!. > > > > > > > > Try the Advanced Boot options again and this time select last good > > > > configuration and see if you are able to login and perform a full scan for > > > > both and also from other Vendors to be sure the system is clean. > > > > > > > > Run a scan from here on-line: > > > > http://www3.ca.com/securityadvisor/virusinfo/scan.aspx > > > > > > > http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym > > > > Download Avast Cleaner from here: > > > > http://www.avast.com/eng/avast-virus-cleaner.html > > > > Lots of tools to download and disinfect your machine: > > > > http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/ > > > > http://free.grisoft.com/doc/5390/lng/us/tpl/v5 > > > > HTH. > > > > nass > > > > > > > > >
Guest Rock Posted August 13, 2007 Posted August 13, 2007 Re: Can't boot into Safe Mode "thomas" <9r6bdg1v001@sneakemail.com> wrote >I already have the Dell Reinstallation CD. It spins in the CD drive, but > nothing happens. I wasn't aware that there might be a "Recovery Console" > on > it. But I can't get to it. Just the same blue screen appears. You need to change the boot order in the BIOS so the CD is the first boot device. Currently it's not set to boot from the CD. Restart the computer and watch for a message on the screen for the keystrokes to press to enter the BIOS (setup) or check the computer's documentation for what keys to press. Once in the BIOS change the boot order so the CD is the first in the list. Then exit the BIOS and reboot. I do suggest that you first contact Dell tech support to find out what recovery options are available with the CD you have and how to do a recovery. > Good idea on removing the hard drive and recovering my data elsewhere. I > already have a USB to IDE/SATA adapter kit, which would probably work. You shouldn't have to do this if you always have a full and complete backup of important data. This should be the case at all times. After you get this issue resolved make sure you setup some sort of regular backup. I recommend using a drive imaging program for this, such as Acronis True Image. This will create a compressed image of a drive or individual partitions. Save these images on an external hard drive. This is a low cost backup and recovery solution. After a full image subsequent images can be incremental or differential saving time and space. Restores can be done on a drive, partition, folder or file basis. It also does file backup, and disk cloning. <snip> -- Rock [MS-MVP User/Shell]
Guest thomas Posted August 13, 2007 Posted August 13, 2007 Re: Can't boot into Safe Mode F2 gets me to Setup and the Dell "Reinstallation CD" does give me the option to Repair as well as Reinstall. Choosing Repair gives me a C prompt. Hooray! I guess I'm in DOS now. Haven't used DOS in 10 years, but at least I'm seeing something other than that blue screen. And yes, I do know better than not to back up. I always backed up my old desktop onto CDs, but with this relatively new notebook, I hadn't quite gotten a "round toit" :-( I may yet pay the price, if I can't recover my data from this drive. Thanks for the tips. "Rock" <Rock@nospam.net> wrote in message news:%23FodJXU3HHA.4880@TK2MSFTNGP03.phx.gbl... > "thomas" <9r6bdg1v001@sneakemail.com> wrote > >I already have the Dell Reinstallation CD. It spins in the CD drive, but > > nothing happens. I wasn't aware that there might be a "Recovery Console" > > on > > it. But I can't get to it. Just the same blue screen appears. > > You need to change the boot order in the BIOS so the CD is the first boot > device. Currently it's not set to boot from the CD. Restart the computer > and watch for a message on the screen for the keystrokes to press to enter > the BIOS (setup) or check the computer's documentation for what keys to > press. Once in the BIOS change the boot order so the CD is the first in the > list. Then exit the BIOS and reboot. > > I do suggest that you first contact Dell tech support to find out what > recovery options are available with the CD you have and how to do a > recovery. > > > Good idea on removing the hard drive and recovering my data elsewhere. I > > already have a USB to IDE/SATA adapter kit, which would probably work. > > You shouldn't have to do this if you always have a full and complete backup > of important data. This should be the case at all times. After you get > this issue resolved make sure you setup some sort of regular backup. > > I recommend using a drive imaging program for this, such as Acronis True > Image. This will create a compressed image of a drive or individual > partitions. Save these images on an external hard drive. This is a low > cost backup and recovery solution. After a full image subsequent images can > be incremental or differential saving time and space. Restores can be done > on a drive, partition, folder or file basis. It also does file backup, and > disk cloning. > > <snip> > > -- > Rock [MS-MVP User/Shell] >
Guest thomas Posted August 13, 2007 Posted August 13, 2007 Re: Can't boot into Safe Mode Thanks, nass. Yes, I needed to "access the BIOS and set ... CD as the first boot device then ... HDD" My Dell "Reinstallation CD" now works. (I got stumped for a while when it asked me for the Administrator's password, and the Product Key wasn't recognized. When asked once again to enter my password, out of frustration I just pressed Enter. That did work, apparently because I had never set up my computer with an Administrator's password, so I guess the Enter key is my default password. Whew :-) Selecting the Repair option loaded the Repair Console (really don't know what that is) and eventually got me to a DOS C prompt. I did a dir just for the heck of it and got the WINDOWS directory. I haven't used DOS in 10 years, so before I got myself into trouble, I shut down. I rebooted using my new BART PE CD, which I have downloaded, installed and burned with a friend's XP computer. BART PE appears to be working fine on my computer. (No more blue screens with the STOP message.) Now I will have to do some study at http://www.nu2.nu/pebuilder/changes/ as to how to use BART PE, hopefully to remove the virus and/or repair my existing Windows XP. Thanks for the links and tips. Tom "nass" <nass@discussions.microsoft.com> wrote in message news:79F3F790-CC13-4A6A-9CE5-E47821786E79@microsoft.com... > > Hi Tom, > With the XP Repair, you will need to access the BIOS and set your CD as the > first boot device then your HDD, then insert the Recovery CD from the vendor > and select repair. > Or if your Friend has the same XP CD (OEM Vs Full Retail) borrow it and > perform the repair and when you asked to Enter the product key get the Key > from your Notebook (usually on the Bottom of the notebook). > Note: make sure you don't use the Driver CD, som vendor give two CDs one of > them the drivers for the Mobo, Video, DVD..etc. > HTH. > nass > "thomas" wrote: > > > If I am reading correctly, > > http://www.michaelstevenstech.com/XPrepairinstall.htm requires that I am > > able to boot into DOS (which I am yet unable to do from the Windows Advanced > > Options Menu). > > > > The http://www.nu2.nu/pebuilder/ might prove helpful, but I need to download > > with XP and create a CD to boot with. I will try to get a friend to do that > > for me. (My other computer has 98SE.) > > > > Thanks again. > > > > > > "nass" <nass@discussions.microsoft.com> wrote in message > > news:4D5B0CAD-C310-4712-8D7A-03E851E4C3FF@microsoft.com... > > > > > > Hi Thomas, > > > You can perform a repair/install from the Recovery CD supplied by the > > Vendor. > > > How to Perform a Windows XP Repair Install > > > http://www.michaelstevenstech.com/XPrepairinstall.htm > > > Or you can use this PartPE to gain access and rescue your data and perform > > a > > > scan for the virus: > > > http://www.nu2.nu/pebuilder/changes/ > > > http://www.nu2.nu/pebuilder/ > > > HTH. > > > nass > > > "thomas" wrote: > > > > > > > I am properly chastised for not writing down the name of the virus > > before > > > > trying to send it to the AVG virus vault. > > > > > > > > As you suggest, I did attempt the Last Know Good Configuration option, > > but > > > > the next screen I saw was the same blue one described below when I > > selected > > > > the Safe Mode option. Is there any action that can be taken from this > > blue > > > > screen except to turn off the computer? > > > > > > > > Thanks for the list of recommended downloads. Can any of them be used if > > I > > > > can't get into Safe Mode much less online? Could they be run from a CD > > or an > > > > external hard drive? Is there such a thing as a "boot CD" (such as the > > Boot > > > > Floppy that I have for my Windows 98SE)? > > > > > > > > Thanks. > > > > > > > > > > > > > > > > "nass" <nass@discussions.microsoft.com> wrote in message > > > > news:693A9ACB-5624-412D-9E6A-E1A4D3A82DA1@microsoft.com... > > > > > > > > > > > > > > > "thomas" wrote: > > > > > > > > > > > I have Window XP Home Edition SP2 installed on a Dell Inspiron 1300 > > > > > > notebook. While I was online, AVG popped up to inform me that it had > > > > > > detected a virus located in C:WINDOWS/system32/DRIVERS. (I regret > > not > > > > paying > > > > > > attention to its name.) I selected sending the infected file to > > AVG's > > > > VAULT. > > > > > > A second message informed me that removing a system file might cause > > my > > > > > > computer to not operate properly. I confirmed that I wanted the > > infected > > > > > > file sent to the vault. Then another message appeared (that I have > > never > > > > > > seen before) telling me that the vault was full. (It had not had > > much in > > > > it, > > > > > > the last time I looked.) The computer locked up at that point. (The > > > > cursor > > > > > > moved, but nothing could be clicked on.) Ctrl+ALT+Delete did not > > work, > > > > so I > > > > > > attempted a hard reboot. Upon turning the computer back on, a blue > > > > screen > > > > > > appeared saying, " A problem has been detected and Windows has been > > shut > > > > > > down to prevent damage to your computer..." The message ends with: > > > > > > > > > > > > STOP: 0x0000007B (0xF8960528, 0xC000000E,0x00000000, 0x00000000) > > > > > > > > > > > > > > > > > > I booted into the Windows Advanced Options Menu and selected Safe > > Mode. > > > > I > > > > > > selected Windows XP Home Edition (the only option) and pressed > > Enter. A > > > > > > black screen scrolled a list of files in C:WINDOWS/system32/DRIVERS > > and > > > > > > returned to the original blue screen described above. I tried other > > > > options > > > > > > in the Windows Advanced Options Menu (including Safe Mode with > > Command > > > > > > Prompt) with the same result. > > > > > > > > > > > > I am guessing that there might be something that I can download that > > can > > > > be > > > > > > used on a CD to boot the computer at least into DOS. (No such CD > > came > > > > with > > > > > > my computer.) > > > > > > > > > > > > Thanks for any thoughts. > > > > > > > > > > > > > > > > > > > > All of these nagging message and you didn't stop surfing to see what > > the > > > > > heck this virus is or just scan, even if AVG told you in the Temp you > > need > > > > to > > > > > disconnect and Disinfect the machine by scanning for both Malware and > > > > > viruses!. > > > > > > > > > > Try the Advanced Boot options again and this time select last good > > > > > configuration and see if you are able to login and perform a full scan > > for > > > > > both and also from other Vendors to be sure the system is clean. > > > > > > > > > > Run a scan from here on-line: > > > > > http://www3.ca.com/securityadvisor/virusinfo/scan.aspx > > > > > > > > > > > http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym > > > > > Download Avast Cleaner from here: > > > > > http://www.avast.com/eng/avast-virus-cleaner.html > > > > > Lots of tools to download and disinfect your machine: > > > > > http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/ > > > > > http://free.grisoft.com/doc/5390/lng/us/tpl/v5 > > > > > HTH. > > > > > nass > > > > > > > > > > > > > > > > > >
Recommended Posts