freezing problem shortly after startup

[reibs]

hello.

 

when I start my computer it works fine for about 3 minutes and then freezes, doesn't matter if I open programs or not. When I start in safe mode, it works fine, no crashing or freezing at all. I have a HP Pavilion dv6000 laptop. Its about 3 weeks old. i am using vista home premium.

[maynardvdm]

Hi

 

Welcome to Extreme Tech Support - Free PC Help.

 

Have you made any software or hardware changes recently?

 

Try the following in safe mode:

• Go to Start then Run
  
• type msconfig and press enter
  
• Click on the startup tab and uncheck everything except your security software and jusched
  
• Restart the computer.
  

 

Does it still freeze?

[reibs]

thanks :)

umm... no i have not made any hardward changes and the only software changes ive made was i installed microsoft office 2007 and medieval total war 2.

 

i'll try the msconfig right now.

[Guest Wolfeymole]

How much memory do have in there reibs?

[reibs]

yes it still froze...

it looks like i have 244 GB free out of 286 GB on Local Disk C:

[Guest Wolfeymole]

That figure you quoted Reibs is available hard disk space, what we need to know is how much RAM you have.

Go into Control Panel and double left click the System icon. it will list how much memory you have there under Memory (RAM)

[reibs]

ok sorry.

it looks like i have 3.00 GB

[Guest Wolfeymole]

Do you possess Service Pack 1 for Vista, again it will tell you in system if you do?

With a laptop 3 weeks old I'm presuming you do but check anyway.

[reibs]

yes it says i do have it.

[Guest Wolfeymole]

Follow maynards advice, see how it runs and get back to us Reibs.

[reibs]

do i also uncheck windows operating system as well?

and also jusched was unchecked so do i check it

[Guest Wolfeymole]

The windows operating system will NOT be in that list Reibs.

 

jushced is the Java aspect.

[reibs]

yes it still froze.

[maynardvdm]

Hi

 

If you have more than one stick of RAM, take out the other and try with only one.

[reibs]

how would i go about doing that? what do they look like?

[maynardvdm]

Sorry i forgot this is a laptop and that is not easy if you dont know what to do.

 

You can try system restore to a date when the computer was working normally:

 

Go to Start -> All Programs -> Accessories -> System Tools -> System Restore

[reibs]

ok.

it says i have no restore points.

does that mean it will go back to how it was when i first got it?