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Gigabyte aero 15, it shuts off completely as if losing power randomly, windows error log says kernel 41 (63) happens when gaming or even when browsing

Guest KacperZychowicz

By Guest KacperZychowicz
in Microsoft Products Support & Discussions

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Guest KacperZychowicz

Guest KacperZychowicz

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So I'm not sure why this is happening, I thought it's the heat on gpu/cpu so I started monitoring the temperatures while gaming or browsing the web but they never get above 76celsius... I even cleaned out the grills where the fans are located thinking it could be that but it still happens randomly either while gaming or surfing the web, not too sure why....the only log kind of file i managed to find is attached in this link as my kernel dump wasn't ticked in the settings but I should have a minidump next time it happens.https://drive.google.com/file/d/18B5PPoIcV_F0QHI3l0ZSLY6ZWNaj7hJ-/view?usp

 

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